Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Verizon Connect has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early October 2023, our company (BLS Transit and ******* ***** was contacted by *********************************** of Verizon Connect via email about hiring them for a GPS, dual-camera system through Verizon. A demonstration had been given by her associate days before, and while the system seemed impressive, it was too costly. They negotiated a price we could afford, and indicated the system was designed for us to install on our own. It was even too complicated for ************. Now, we cannot get anyone to call us to assist with installation. We would like to keep the system, but 1. We want them to come and install at no fee (due to their delays) and 2. We seek some form of refund for the two months of delayed service.

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research the issue has been resolved.

  Case ******** in 01/2024 reflects concern with installation addressed.

  Customer currently active.

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Nov16,2023 to cancel my account. They informed me of a buyout amount of $220. I told them that I was being charged for equipment that I never received and they told me that I would receive a credit of $731. Ever since that day they have continued to charge me for two equipments instead of one. They have not sent me the overpayment of my money and customer support has no clue of what is happening. This company is the most unprofessional company I ve ever done business with.

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research the account is cancelled and currently reflects as ex-customer.

  Credit BA#************** was submitted on 12/2023 for the unit that was not received.

  Credit BA#************** was submitted for the overbilling later that same month.

• Initial Complaint

  Date:12/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with the company in February. Received the wrong product. Since then been trying to receive the right product all the way through November. Finally spoke to someone in customer care who put in a order to the same account manager who had done nothing prior. He called, claimed I disrespected him and he was so disrispectful on the phone to the point where he was telling me that he was older than me. I asked to speak to a manger several times. He hung up on me. I called customer service asked for a manger, they said none was available, had me on hold for a long time then hung up. I called back to cancel service because I was getting charged for service that I hadnt been receiving. One customer rep. said they would cancel services with no penalty and issue a refund. Another called and said no cancel without penalty. I was finally issued a refund without penalty in the form of credit (which i do not accept) then I received a bill and they used the credit to pay the bill. The account is still active and I have to put another request to cancel, still no email confirming my request and I do not wish to communicate with them by phone because every representative say something else then pretend they do not know what I talking about. I want my refund sent to the company and the account canceled.

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research the account is cancelled and currently reflects as ex-customer.

  Credit BA#************** was submitted on 06/20/2024 to waive all billing errors and issue associated on the account.

  Customer Answer

  Date: 09/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Mitizene *****

• Initial Complaint

  Date:12/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12th we attempted to cancel the fleet subscription service with Verizon Connect (Telogis). This process has been unsuccessful. May 12th, email and notes attached. ***** in maintenance department had contacted *****, **************** Manager and received a case #********. After sending email, ***** informed ***** that she could not process the request and to call another number. ***** proceeded to call the number, left messages, but no response. In September ***** asked me if I can help. So I sent an email to *********************************************************************** on 9/12/2023, which the reply was they couldn't help me with the issue and gave me the number for Telogis support at ************, I called that number and was informed that it was not the correct department and was transferred three times. I spoke with a Bashir who sent an email to ***** in regards to the cancellation. I received an email from ********************************************************** on 9/28/2023 saying that the case was closed as of 9/28/2023, however, the case number was not correct. I waited and then received another notification that our account was past due and we owe. I then called again on 11/6/2023 and spoke with *******************. He said he would help me, sent and email out to contract management. Once again, no response from Verizon to me. I replied to **** on 11/13/2023 that no one has contact me and no response. On 12/13/2023 ****************** from Telogis called about our past due notice. I called the number she had left and was transferred to several departments again. At 10:20am I spoke to ******* and he tried to help me, he was communicating with a ****************, who wouldn't speak to me directly but relayed messages through *******. ******* came back and told me that **************** said that only the our Rep ************************* could cancel the subscription. I told him, no she can't, I have an email here from her saying that she can not do this with government accounts and we needed to call. He said he would relay that information to ****************, I asked if I could just speak with her so we don't have to go back and forth and was denied that option. So I waited on hold for an hour. ******* was kind enough to come back on the line every so often to let me know they were still looking into it. He then informed me that it looks like it has been cancelled a while ago. I asked why am I still getting invoices and past due notices then. He then put me on hold to ask. After 78 minutes the line transferred me back to AR were I'm left to go through the process again. I have tried to resolve this issue and haven't been successful.

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on the research we see that this issue has been resolved.

  Case ******** reflects account cancelled on 12/27/2023.

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired them for our fleet tracking. We had one unit out for the last couple years. We requested ***** units, and after 4 months of multiple requests, we ended up moving forward with another provideer becasue of thier lack of response, and no customer service. We needed to cancel our service, but they are still charging us after multiple attempts to get them to stop. Now they are saying we have past due amounts, and we have not been using them for some time now. I cant get a hold of anyone that will help me. 100% a scam company, do not use them!!!!

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on the research we see that this issue has been resolved.

  Credit BA#************** was submitted in May of 2024 to clear out any balance and fees associated with the account.

  We also contact our 3rd party collections team to advise the account is free and clear.

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This (Company Verizon Connect Fleet ) stolen over $3210.66, Since August I've been trying to receive credit back to my account. And now they still haven't credit my account. Now I'm receiving letters and emails also calls being harassed for me to pay back what the already taken from my account. I have proof of the most recent letter. As well as I was forced to type a CEASE and desist letter.

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research we see that the issue has been resolved.

  The account is currently cancelled and reflects as ex-customer.

  Credit BA#************** was submitted on 01/24/2024 to clear out any balance left on the account.

  The account is clear and free of any balance.

• Initial Complaint

  Date:12/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a Verizon connect customer for several years, and would continue to be a customer had we not experienced so many issues with customer service recently. I have recently decided to cancel our service because of the lack of communication from our "account manager" or customer service persons. Fall of 2022 we requested a de- install / reinstall / new device. This took MONTHS to get the device and i finally had to contact a sales representative to get the device. After installing the plug and play device, the **cable that came with the device did not come with the correct bracket to mount in our truck. I immediately emailed our sales representative "*********************** on Friday May 5th 2023 at 8:01am asking for him to give me a call as the mounting bracket does not work in our truck. I received no call, no email, and now bracket. The device remains zip-tied in our 2023 **** pickup truck because we do not have the correct brackets as we should have been provided from Verizon Connect. Verizon connect has been a valuable tool for my business, and i had NO DESIRE to end our services. But the customer service has been exceptionally poor over the last 2 years and i do not understand why. It used to be GREAT! Now its like pulling teeth to get customer service to send us a new device for a new truck. It has become painful and nearly impossible to spend more money with Verizon Connect. The ******************** has offered a 61% reduction of our early termination fee. I am requesting that this fee be reduced to $0.00 because of the headaches, and the failure to provide the customer service as outlined in our agreement. Often times the customer service agents have NO IDEA what they are supposed to be calling us about, and call us back regarding something completely different than what we put in a request for. I wish that we could continue to use the verizon connect, but I am left with no choice but to cancel our Verizon Connect Services. We cannot wait MONTHS for new devices to be sent to us, and we need to be able to have a direct line of contact as a business customer.

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research we see that the issue has been resolved.

  The account is currently cancelled and reflects as ex-customer.

  Credit BA#************** and BA#************** were submitted in dec of 2024 to clear out any balance left on the account.

  The account is clear and free of any balance.

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed for a GPS tracking application for my semi trucks 4 units with Verizon connect on November 2019. It says contract is for 36 months. I am very unhappy with their service I have been trying to cancel the contract so I can move with another service provider. I contacted the sales person various time to cancel. They normally charge me one time per year. After my request for cancelation they still charge my account $1176. I request refund even though contract was only for 36 months they say it is perpetual in renews automatically. This is a consumer crime trying to make people pay for life time. I have already paid way too long for crappy service. I need this crime to end. I am sure some consumer advocates can take this with unfair consumer practices.

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on the research done, the account is cancelled and currently reflects as ex-customer.

  Credit BA#************** was processed on 05/2025 to clear out balance and fees associate with the account.

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with Verizon Connect to simply track our rental vehicle that we posted on Turo. Expensive subscription, but it worked for us at the beginning. Average cost for a single plug-in tracking device was about $20.77-$27.00. As we grew our fleet by adding one car at a time, we further subscribed for roadside assistance and order another plug-in device. Around November of 2022, we had three vehicles in our fleet and we were expecting a bill from Verizon to be around $62.31 to $81. But the bill came back as $154. It wasn't until March 2023 that we requested an audit on our account with ********************** and found out that they grossly charged our account by adding devices and subscriptions that we never requested or received. They had multiple hard-wire devices listed in our account, but we never asked or received them. We only work with plug-in devices, so this was a red flag. Their support staff absolutely do not follow up with us to help resolve this. We even had one of their support staff to remove our credit card on file to avoid this gross abuse of charge. We absolutely DO NOT USE VERIZON anymore and moved to a different tracking vendor. If you are reading this, PLEASE STOP USING VERIZON FOR YOUR TRACKING NEEDS. They lie, steal, and throw you to collection agencies on false information! There are way better tracking companies and devices aside from these robbers. For three tracking devices, Bouncie charges $20. Verizon, if you are reading this...DO BETTER. Every time we call to help resolve this issue, you falsely follow up and do nothing to help resolve your accounting mistakes. Once again, DO NOT DO BUSINESS WITH VERIZON. Absolutely insane for a company to charge customers for devices and subscriptions in which they never received nor requested. Verizon failed to listen to us and work with us and now they have a collection agency after us. We must now forfeit over $6,000 to avoid harm to our business. Absolutely unacceptable and we will never use Verizon again!!!!

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research the account has been cancelled and currently reflects as ex-customer.

  In 2023 Case ******** was created to clear credit balance.

• Initial Complaint

  Date:11/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 3 yr contract and have told them since Aug 2020 to cancel in November of 2023 on my 3 yr date. I sppoke with several people assigned to my case over the last few months.I called them back on Nov 2023 and they gave me some story about, because I did not call prior to this date, they automatically renewed my contract and I would have to pay an early contract cancellation fee. I never signed anything like that saying that if I did not call they could just renew my contract *************

  Business Response

  Date: 09/09/2025

  Apologize for the delayed response currently working through a backlog.

  Based on our research the issue has been addressed.

  Case ******** reflects that the cancellation was done and processed in Nov of 2023.

  Customer Answer

  Date: 09/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********