Reviews

This profile includes reviews for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

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  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

Review Details

• Review fromHarman S

  Date: 06/16/2025

  1 star
  Never do business with them For past almost 2 year ever since I got the service 90% of there devices dont work and ever since then we been trying to get this service cancelled and till this day no luck Just stay away from Verizon connect its best for you

• Review fromSarah G

  Date: 08/23/2024

  1 star
  Do not use this company for your GPS needs! They will get you into a contract and not follow through on their side. Each person you talk with will tell you something different and/or send you to a different department for answers that never get answered. We eventually would only communicate with them through email to have a record of all our communications to refer back to. We finally resorted to buying out of our contract and asked repeatedly for an invoice to be emailed to us. They continued to "create a case" and assured us that while we waited for an invoice it wouldn't be sent to collections. They sent our account to collections. When we called them to figure out why it was sent to collections, they "created a case".

• Review fromMarisa R

  Date: 05/22/2024

  1 star
  BBB made me select a star rating to be able to post this. They should offer 0 stars! Do NOT call this company! Trusting them is a big mistake. They will make you sign a contract and if for any reason, the service doesnt work for you, they will try to collect a ridiculous amount of money to cancel. In our case, they wanted over $12,000.00. After proving to them that the service wasnt working for us, they agreed to lower it to $875.00 (still ridiculous) but just to get it over with, we agreed to it. This was 3 months ago. Were still getting calls to collect the $12K and being told that the $875.00 amount is under review. Stay away from Verizon Connect! Worst company ever!

• Review fromVictor S

  Date: 03/17/2024

  1 star
  I purchased a tracker and they stated that I could track it anytime I wanted thats why I went with them when I got the product in the mail I could only track it at 4 AM when I called them they said that is how those are. I told them that they told me I could track it at any time And I told him it wouldnt work for me so they said return it so I returned it then they sent me to collections because they said I owed money when I return the product within two weeks of having it

• Review fromCraig B

  Date: 02/18/2024

  1 star
  Cant leave zero or less stars or I would!It has to be the least user friendly ELD app out there. Constantly wrong! Doesnt do anything for itself!Been off 48 hours and still dont have my 34 hour reset!HUGE WASTE OF ************** away from this crappy joke of a ELD!!!!!

• Review fromNicole K

  Date: 12/18/2023

  1 star
  I have been trying to cancel my account for over a year and they keep giving me the runaround. Back in November of 2022 I requested a cancellation, the account manager told me I would need to pay to get out of my contract if I cancelled before October of 2023. I decided to process my cancellation effective for October 2023. I completed their process for cancellation. October came and went and they continued to take money from my account! When I contacted Verizon again, they told me that I would need to pay to get out of my contract since it renewed in October! I located all my cancellation correspondence from November of 2022 and forwarded it on to them per their request and they were going to refund my money that was taken after the renewal and cancel the account. As of December 2023, my account is not cancelled and they keep taking their monthly fee from my account. STAY AWAY FROM THIS COMPANY! They are impossible to deal with.

• Review fromMara T

  Date: 12/14/2023

  1 star
  Use someone else. Where *** begin. The equipment is not good. Its constantly giving my driver issues and not working properly. My *** camera needed replaced. They mailed to a wrong address and customer service is OffShore meaning you do not speak with anyone in the US. I would have never ***e business with them had ai known this. They use US based sales team and then youre screwed afterwards. They do not understand the importance the *** plays in running a business regulated by FMCSA. I have lost an entire week is revenue that is much needed due to this. Ive called numerous times and Ive had constant email communication. They admitted sending the device to an incorrect address. Then stated it was resent and delivered to my address. I provided ring cam footage confirming no deliveries were made. Too much conflicting information and you have to sign a contract. I want out of this contract to move for and with a company whose customer service is based in the US with people who understand my companys needs.

• Review fromPaulette G

  Date: 12/06/2023

  1 star
  This is the most incompetent company I have ever dealt with. I cancelled our GPS Service back in July 2023 during our contract renewal. The reason I cancelled was due to customer service and our GPS units going in and out almost weekly. As of December 6, 2023, I am still getting Invoices and collection calls. They are now harassing me and causing me several hours of work. I have email documentation of my request. They have no explanation of why this is taking so long. As I am typing this I am seeing other companies having the same issue as I am. Verizon gives me the excuse that it is a process and it takes time for my requests to be made. My first request was July 5, 2023. It is simple to cancel a contract and close out an account. 5 months is ridiculous.

• Review fromStephen A

  Date: 11/19/2023

  1 star
  This company a total rip-off my eld device hasn't worked in 5 months still being billed! I have at least 30 dispute cases open with them and getting nowhere! Trying to charge me a early cancelation fee $1,100 for faulty equipment that they installed that don't work! I've called every week for last 5 months hours and hours of my time wasted still dealing with same issue! STAY AWAY FROM THEM PERIOD

• Review fromImari P

  Date: 11/15/2023

  1 star
  Es una compaa que es completamente un fraude. ******* de cerrar i no hacer mas dao a la industria de vehculos comerciales .