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Business Profile

Automation Systems

Verizon Connect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automation Systems.

Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see

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Verizon Connect has 2 locations, listed below.

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    Customer Complaints Summary

    • 156 total complaints in the last 3 years.
    • 130 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to cancel services with this company for over 6 months. They refuse to terminate my contract and are still charging me monthly services. The devices provided have never worked properly and after many complaints, they continue to ignore the issue. **************** is horrible as well. I am a United States veteran with a small business and this has been extremely stressful to manage.

      Business Response

      Date: 12/16/2024

      Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly.

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account ************ I signed a contract with Verizon Connect I found out I was getting double charged for my service. I contacted the company and manager to get this resolved months went past without nothing getting resolved. I refused to pay the extra amount and my service got disconnected. I was told to pay the full balance until they fixed the problem. They never fixed this problem I am still getting double billed no one reached out to me about this issue. My only option is to wait on hold for a manger for them to tell me they are working on it and to keep paying the bill until its resolved. It have been 11 months of waiting and paying a double bill because I am locked in a contract.

      Business Response

      Date: 12/16/2024

      Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly.

    Verizon Connect is NOT a BBB Accredited Business.

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