We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Joe Rizza Auto Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Ebony D

    Date: 11/04/2024

    I purchased my vehicle from ********************** on February 19, 2024, and my experience has been disappointing. Within a month, the check engine light illuminated, revealing a faulty timing belt that required repair. Since then, the issue has escalated to a more serious engine problem, yet ********** has shown minimal effort to resolve it. To make matters worse, they are now asking me to cover $4,000 in repair costs for a vehicle that should never have been sold in this condition. This is an unreasonable demand for a problem that I do not have prior to doing business with Alfa Romeo Orland Park The Implied Warranty of Merchantability guarantees a vehicle's fitness for ordinary use, and this defect severely impacts safety and functionality. Additionally, under Illinois Consumer Law, consumers are protected from deceptive practices, making this experience even more frustrating. I cannot recommend this dealership due to their apparent disregard for customer satisfaction and unethical business practices. I've discussed this matter with both **** ********* and ****** *********, but we have not reached a reasonable solution. The dealership has refused a change of collateral or a vehicle swap, leaving me with a costly issue I did not have before doing business with them. I hope ********** addresses the impact this experience has had on me by providing a fair resolution that upholds the brand's integrity. This situation has left me questioning *********** commitment to product quality, and Im eager for a swift response from **********'s team.

  • Todd C

    Date: 08/27/2024

    I just finished up with a purchase of a 2022 Yukon thanks to the of ***** ****. He did an amazing job and i wouldn't have gone to Rizza if not for *****. thanks you once again ***** you did an amazing job and.

  • John R

    Date: 07/25/2023

    This dealer charges more for service then other **** dealers. Diagnostic charges are added even when a repair is completed. Pre - check diagnostic cost at other **** dealers and get a different outcome then I did.

Joe Rizza Auto Group is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.