Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2022 Acura MDX A Spec Black with red interior on Aug 10, 2024 from Joe Rizza Acura IL. Sold the vehicle Dec 3, 2024 in ** while trading in. Car had black film all under hood which I had expressed when calling and mentioning a smell of burning which they told me it was nothing. I clearly was not going to get any help and I no longer wanted the car at this point. I traded the car in and called to cancel my warranty I purchased when buying the car that covers paint, tires, and windshield, etc. I filled out the forms provided to me and sent them back with a paid in full letter in order to get the refund. Was told I would receive it by check in the mail. Great youd think.. well I call in January just to follow up and make sure its processed as he made it seem like its a quick thing. They inform me he no longer works there and that theyll look into it and get back to me. They never did. I continued to call week after week and just getting nothing by the round around, no one answers, or hung up on. I had someone tell me listen here in an aggressive tone this morning at Joe Rizza Acura and that I need to come in but if he wouldve stopped to hear the situation he would know I dont live in the state of IL and his dealership is almost 3hrs away. He told me to call back at 3pm. I called back 4 times at that time within 30 minutes and no answer. I just want my money back for a warranty I didnt even use.

  Business Response

  Date: 03/03/2025

  The customer has been contacted and the warranty cancellation has been completed.  The customer was satisfied with the resolution to this complaint.  We are respectfully ask that this claim be closed as resolved.

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22984547
  
  I am rejecting this response because:

  The lack of effort and communication on your behalf of the dealership. I have not been notified by roadvantage that the warranty was canceled and a check has been issued. I am requesting the full amount I paid for the warranty rather than the prorated price ($100 or so dollar difference) due to the lack of effort, communication, and terrible customer service Ive had to deal with from Dec 5 until recently this past Friday Feb 28th. It should not take me reporting you to the BBB to get this resolved. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/03/2025

  It takes 3-4 weeks for us to receive the check from Roadvantage.  Once we receive the check for the prorated amount, we will make up the difference and issue a check for  the full purchase amount of $1746 to Ms. *******

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22984547
  
  I am rejecting this response because: i will close the case with BBB once confirmation is received regarding cancellation and check has been issued. I havent received anything so at this time I do not feel comfortable closing the case due to how long it took to get this issues started to be resolved. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/31/24 @1:30pm I came in to buy out my lease for my 2021 Acura RDX Witch I was on the understanding the my buy out as written on the Original contract was 8. PURCHASE OPTION AT END OF LEASE TERM. I have an option to purchase the Vehicle at the end of the Lease term for $ ************* any required taxes and fees.They ended up charging me $29,500.00 plus fees and taxes along with forcing me to get new places. Witch came out to $32,675.20 after taxes and fees They payed off ********* off my loan why was I charged $32,675.20 Not to mention the only reason I went with them they told me I could get the 1.99% interest rate if I certified it. Than told theyre going to certified, but they cant give me the 1.99 that I have to go with 7.09% they said the bank said my car was to old. On 08/7/24 Ive tried many times to ask and resolve this issue with *** the sales man and the ** I asked him to explain why I was over charged. his best explanation was the difference is other fees and taxes from the back office. I again asked him why theyre not listed on the sales contract he claims they dont have to list them. And he really didnt know.On 8/14/24 I came in with Hopes of talking to *** ***** (**) after standing around the show room trying to find someone to help. We walked over to ************ He asked did you need something. I started I was looking to find out why I was overcharged on my lease buy out and if I have gap. I wasnt given any paper work and no one explained it to me. *** Said Im not dealing with your paper work you have to see *** and hes not here. That you can wait or leave. Being the ** who signed off on my paperwork you think he would help explain or look in to it. The both of you just basically pushed me away. After many attempts of trying to resolve this, or even get an explanation of why I was overcharged or show proof for what I paid for. They basically give me the cold shoulder and wont talk to me. 

  Business Response

  Date: 09/17/2024

  Mr. ****** was charged additional amounts because he extended his "all coverage warranty" from 4 years ****** miles to 6 year ******* miles.  He was also charged extra for extending the powertrain warranty to 7 years from the date of purchase / ******* miles.  These additional warranties were not required for the buy out of the vehicle.  The customer was explained all of the charges and he agreed to all of the charges and signed all necessary/required documents.  The customer was at no time pressured to continue or purchase any additional warranties.

  Since the customer purchased additional warranties and signed all necessary documents, we respectfully ask that this complaint be closed as resolved. Thank you.

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22241770
  
  I am rejecting this response because:
  They charged me more then the contract said I should be charged. They charged me for a warranty that I never got and the certification letter that I never signed. The certification letter has a line thought it were my signature should be. No warranty was listed on the purchase contract agreement nor did they have me sign one.I inclosed a copy of the sales contract were it said I should only pay a certain amount for the car plus tax and fees and I inclosed a copy of the new contract were they charged me more for the car. 
  Sincerely,
  
  ****** ******

  Business Response

  Date: 10/10/2024

  I have attached the paperwork showing the extended warranties I address in my previous response.

  Attached is the Acura Certification Paperwork,as well as a *** inquiry on Mr. ******** vehicle. The original factory warranty is 4 year, ******* bumper to bumper, and six year ****** on the powertrain. As you can see on the *** history, he has a bumper to bumper warranty till 09/18/2027 and up to ******* miles. Also, he has a powertrain warranty till 09/18/2028 and ******* miles.

  This is the *** history from Acura showing that he does in fact have the longer Certification warranty.

  We respectfully request that this complaint be closed as resolved.

  Customer Answer

  Date: 10/16/2024

   
  Complaint: 22241770
  
  I am rejecting this response because:

  simply the main reason of my on going Argument is that I was Originally told by (*** *****/Auto dealer) That the cost of The certification would be $800 and any other taxes and fees which thats all I expected to pay. I asked several times in person for an explanation of what I was being charged for. And why none of it was listed on my Bill of Sales and *** Stated that the difference was other *********** fees that they dont have to list on the bill of sales. With to me is a red Flag. How can you charge someone something without proof of what youre charging them for?.
  

  (why was I charged a different price that he Originally told me) 

  also if there saying they sold me a certified vehicle why wasnt I given the 1.9% interest rate as advertised and discussed between my self *** ***** and *** . With me having a well over a 800 point credit score.its hard to understand. *** clamed my my vehicle was too old. 2021 with ****** miles. 
  

  also an important note the certification contract that they claimed I signed is not my signature some one tried to forge it. if you compare the signatures to the top two signatures, one being the technician (***** ********,) and the other being dealer management (**** ******) there all signs by the same person there for I never signed any agreement. 
  

  I feel that *** ***** and *** ***** where vary unprofessional in handling this situation with helping me understand what I was being charged for. In stead of helping me the decided to give me the cold shoulder and instead of contact me directly they chose to contact a relative of mine and discuss my personal matters  with that person.  that has nothing to do with any of this. Witch to me is a personal matter that should have never lead to that. 

  Attached to this message I will show you exactly what Im talking about with the certification paperwork. 

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/06/2024

  Like we have stated in our previous responses the certification fee was never agreed upon; the 1.9% interest rate is not promised and he was given the lowest rate available; there was absolutely no forgery by any of our employees, this is a ridiculous claim; the reason for the increase in the fees is because of the certification which extended the warranty; and finally, the numbers were discussed with Mr. ****** numerous times, he even took the numbers home to discuss with this father to help him understand the lease buyout.

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22241770
  
  I am rejecting this response because: Warranty disclosure are requirements of car dealerships to clearly disclose the terms and conditions of warranties, including the cost, coverage details, and exclusions. Witch where never listed in any of the paper work supplied or signed my me. 
  Witch I feel that *** Rizzia Acura 
  intentionally misled me about the warranty cost.
  
   Originally before signing any paperwork the only conversation. We have about cost of the certification I was told it would be $800 witch I have a witness of that conversation we had on a phone call with (*** ******) person selling me the car. After going back and forth with them they changed there story and claims that the certification cost it well over $2500 witch I would have never agreed to these charges along with them not being listed on the purchase agreement. When asked why I was being charged$29,500. *** stated the difference from what you owed. Witch was $26,740.00 was *********** fees that they dont have to put on the agreement.  To me thats against the law. *** Rizzia Acura is required by law to clearly disclose the terms and conditions of warranties, including the cost, coverage details, and exclusions. Witch none where. And no warranty paperwork was signed by me. As I mentioned before someone tried to forge my signature. I will attach photos of them in this message.
  

  
  

  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29th, 2024 I I had an appointment scheduled for service on my 23 Acura a spec tlx for a simple oil change. I bought the car from Acura in palatine in ********* 2 months prior I was told that I have free maintenance on my vehicle 2 years/24k miles that can be used at any certified Acura dealership. I find using a dealership 5 minutes away from my house more convenient than an hour drive. Upon arrival the service informed me that "nothing was put in my account" when they searched up my vin and on the ** website said my vehicle is not eligible. I called the original dealership telling them my situation to which the manager said yes its on the account. After many times calling back and forth being the middleman I told Acura in ********* to call the Acura in ******. Acura in ****** said they will not honor the it. 

  Business Response

  Date: 11/06/2024

  For reasons beyond our control the Acura dealer who sold the vehicle had not reported the sale when Mr. ***** brought the vehicle in for service at our dealership. 

  We looked up the vehicle yesterday, it now appears in the system and we welcome him back to the dealership for his service needs.

  Customer Answer

  Date: 11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting refund for discontinued extended warranty. I contacted Dealership at time vehicle was traded. Was told they would process paperwork. Three months later they still have not. I have contacted dealership 4 times and went to dealership twice to get resolved. Same story, i will take care of it. I now have summitted paperwork on my own to **** cancellation *****

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6-7-2023 Track pad sticking--told it was because of debris in the unit and was my fault. Nothing was spilled on the track pad---it gives me issues in the morning and seen to be better at the end of the day. The part should be replaced under warranty. *****************.. Also, didn't wash my car

  Business Response

  Date: 06/19/2023

  Please provide information regarding the dealership and date of service.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought car with continued oil leak. took car back to dealer to change oil. never said anything. i called them and told ********* keeps saying add oil... with warranty the kept saying take it to *********** ********** wagon told me it's over ******** to fix.had car only 7 months at that time 2012 ********** taureg.. bought used 7/2023

  Business Response

  Date: 05/05/2023

  Please provide the dealership that the vehicle was purchased from.

  Customer Answer

  Date: 05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my names is *************************. Hope you guys can help **** decided to buy a car because i didn't want to put more money in to my old one.On January 10th i purchased a used 2018 ** GTI car with ****** miles on it at JOE RIZZA ACURA dealership in ***********.**********************, the salesman made it clear it was a CERTIFIDE USED CAR that i was buying, and i shoudn't have any problems with it.So i agreed to buying the vehicle, gave them a down payment of $10,000 and signed for another $25,000 .Three days later the car started giving me issues, i barely drove it, so i parked it in my garage, i told the salesman MICHAELSCUMACI about it Monday January 16th and took it back to the ACURA DEALER the Wednesday January 18th with ****** miles on it. (Couldn't take it sooner cause i had to work) So i guess ********************* the Used car manager (THE MECHANIC) took a look at the car's situation ,saw a lot of problems in the car and decided to take it to a ** dealer next door to get it fixed.So i went to the ** dealer, Spoke to ******************* the ** service guy and said the car has so many BAD CODES THAT THE ************** has to be replaced, and they don't have the engines available in the US, that it could take months to get it from *******. (at least that's what they're saying to me)I spoke with *********************, the JOE RIZZA ACURA manager about the time it could take to get the car fixed!I didn't sing to buy i car for it to get the engine replaced, it wasn't my fault their mechanics don't know how to inspect cars before selling them, or maybe they just managed to adjust the issues to make the sale.I feel robbed, i think they lied about the car having no issues, i bet they knew about the issues all the time and they were just waiting for somebody to buy it (unfortunately that was me) I asked ********************* that i wanted to undo the deal, he said it wasn't possible!I said ok! So i asked for a Loaner car so i can move around, he said NO! That he couldn't offer me a LOANER because it wasn't a ACURA car i purchased!I don't know if he started giving me an attitude cause i'm latino or not, but he sure did!That said, it's been over two months after i signed for that car, i didn't even had the chance to refuel the car, i don't have a vehicle to go to work in and already making car payments without having the car i purchased.Second payment is coming up March 24th im have to make that payment, don't want bad credit you know!I've been very patient and got tired borrowing cars.That car is been sitting on the ** dealership in *********** since the 30th of January.Hope you guys can help me undo this deal and getting my money back.THANKS

  Business Response

  Date: 04/11/2023

  Sorry for the delay, we have been coordinating the repairs with the local  ********** dealership and the customer.

   

  We confirmed with the dealership that ll repairs have been completed at the ********** dealership in ***********, including a brand new motor.  The customer is expected to pick up the vehicle today and will not be charged for any of the repairs.

   

  Thank you,

  ***********************

  **************

  ***************************************