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Business Profile

Towing Company

Preferred Emergency Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/5/2022 I called preferred emergency roadside assistance llc towing company at approximately 2:45pm for a jump start and was told right off back by *****/**** that the cost would be 75$ and if they were unsuccessful with the jump the 75$ would be put towards the tow. *************************** arrived at approximately 330pm or 340pm and pretended to place the cables on my battery for approximately 1.5 minutes and takes it off and says oh it won't start its the starter so I ask did you give it time to charge he claims yes and then say we'll it's 75 dollars for the jump start I said but you didn't not jump it though do at this point I am a long way from home and unfamiliar withe the area and need to get my car closer to home I get in the tow truck and ******* says after we are already moving this tow is going to be $247 I said for a tow and you are still charging me for a jump that didn't happen I stated what the *************** said so he claims he was calling but never put the phone on speaker so I can hear. So I called **** myself and he clas to have taken the fee for the jump off but it will be placed towards the mileage which will make it $237. At this point im going back and forth with him because he said one thing and changed it once they were there. So ******* made a statement while driving stating he likes to get his money before service because ppl don't Iike to pay I stated I don't have a problem with paying but i don't like being told one thing and it switches up when you get here. Upon arriving to the desperate ******* asked was I using credit or cash I said credit he acted as if his card machine wasn't working so that I would pay cash because he knew what he had done he didn't get out to make sure my car was in the parking spot correctly he didn't give me receipt and told me he was short for my change and after I got out he just drove off not giving me a chance to make sure my car was ok or anything. I got to my destination and the person that was there waiting on me raised the hood shook the battery cables and the car started right up without a jump I asked ******* these questions before we left 97th and western and was lied to and told it was the starter but he never attempted to check the wire or put the cables on long enough to let it start even after I asked those questions. I tried c ****** the company back and was hung up on several times by **** after I was told to call back so he could speak to ******* about my complaint. I feel I was preyed on and lied to as a woman because he felt he could get away with it because he thought I didn't no any better because I'm a woman. I was quoted false information and feel o should be refunded under the circumstances who knows how many others they are getting over on especially women who just want to get home.

  • Initial Complaint

    Date:11/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 19, 2022 I called this company for their towing services. My 2011 ****** Maxima needed to be towed to my mechanic. I gave them the addresses and they stated that the cost would be $125. Once the service was complete I was charged $200 by *************************.

Preferred Emergency Towing & Recovery is NOT a BBB Accredited Business.

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