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Business Profile

Ammunition

Midwest Reloads

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 29th I had placed an order with Midwest Reloads for Two Pounds of smokeless powder for a customer of ours (Florida International University). I had placed this order with them because they were the only place that had the two specific powders this customer was looking for. Virtually every seller didn't have these products in stock but Midwest Reloads claimed they did. I placed the order online and received a follow up email to pay by PayPal for the order. This should've been a red flag but we proceeded. We waited until October 22nd when we found out we sent the money to the wrong email and the company gave us a new email to send the PayPal payment to. On October 23rd we received a payment confirmation from the company also stating that they will be shipping our products out. I didn't hear anything from the customer or Midwest so I assumed everything went smoothly and that they received their products from Midwest Reloads. However, on Dec. 09, 2024, I received an email from Florida International University stating that they have not yet received their products that we ordered and paid for. After doing some research into this company, all forums and even the BBB are saying this is not a real business and even worse, a scam. I have yet to get a hold of Midwest Reloads and there phone number does not work. I would like to one receive a refund for my order from Midwest as well as a written apology. If it is possible, I would like the BBB to launch an investigation into this company to check for authenticity. Attached is a picture of the order confirmation as well as our email thread. Also included is the original Purchase Order from FIU for these products which matches the shipping address for the Midwest Reloads order. Also attached is the paypal receipt sent to [email protected] which was provided to me by the [email protected] email thread. Thank you for your help in this matter and I hope to hear back from you shortly.

  • Initial Complaint

    Date:08/05/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 27, 2024: I placed an order with the Midwest Reload site for primers that I could not find in stock anywhere else. The only forms of payment were ******, ***** and one other form I had never heard of. I was walked through the payment process via the Customer Service online chat. The total was $129.00. After a few days, we received a tracking update that the package was held up in Chicago-O'Hare awaiting the payment of a hazmat fee of $110. I contacted our local Post Office and ask about the charge. The Postmaster asked how were we informed of the charge. Upon hearing that it was via email, she promptly said to enter the tracking number in usps.com to see if it shows, but it is probably a scam. She was right. The number is fake, and the company cannot be reached for inquiry.

  • Initial Complaint

    Date:07/30/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this place on 7-26 for gunpowder for $165. They promised to send me a tracking number the next day. They never did and are now ignoring my emails and calls. I would like to get my money back

  • Initial Complaint

    Date:06/17/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My transaction was on or about May 21, 2024, I was trying to purchase reloading rifle primers from Midwest Reloads. I made payment via ****** and they promised shipping information. When no information came within 2-3- days, I reached out to them by email and that was ignored. I called and was put on hold, which then disconnected me several times. I went on their site and communicated via their chat option and asked if they had stock for immediate shipment to which they said yes. I asked why they did not ship my order, and was immediately disconnected. I did this several times. I would like to get my money back and this site should be shut down. If it is in the US it should be located, the owners charged a convicted of fraud.

  • Initial Complaint

    Date:06/15/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a brick (1000) large rifle primers from Midwest no confirmation of order. Emails them but no answer total scam

  • Initial Complaint

    Date:06/08/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Place order on April 30, 2024 in the amount of $126.00. Received a shipment notification on May 2, 2024. Order never delivered and showed no movement using the tracking number. Shippers website is now no longer active. Sent several emails to midwest reloads and have not yet received a reply.

  • Initial Complaint

    Date:04/24/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some gun powder from this company and was informed it would take 3 business days until it shipped. It has now been 2 weeks and I have heard nothing from them. I am seeking a refund of my money.

  • Initial Complaint

    Date:04/14/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MIDWEST RELOADS ***************************
    Paid this business $341.71 via ****** for reloading supplies, order place 64 days ago. Called to follow up on order, they said it was shipped. I asked for tracking number, they said it was shipped **** and no tracking number.
    This is a lie, **** will not ship hazardous materials, in this case gun powder. Secondly, even if shipped by **** they provide tracking numbers.
    When I confronted them on mistruths, they hung up on me. I called back, no answer. I now see this site is a SCAM.
    Can you do something past just logging complaints? Can you direct Iowa law enforcement? This site is a total scam, robbing people like myself.

    Cordially
    Kurt Shaul

  • Initial Complaint

    Date:04/13/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a $279.89 order with Midwest Reloads on April 8, 2024. They have a couple of ways to pay for your order, I used *****. I got an email asking for a copy of a confirmation email from *****. I sent them copy of the confirmation email and was advised that my order has been processed. Six days later I asked for information on my order and was given a tracking number and shipping company website, ************************* that can provide transaction details as necessary. No such tracking number exists. Midwest Reloads will not answer calls or answer questions via their chat line.

  • Initial Complaint

    Date:03/12/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Midwest Reloads.com on February 14, 2024, Since I don't use ***** or ****** I contacted an agent via contact and I asked to pay by credit card. I was sent a link to Square and I made my payment. I received an email confirming the order. I noticed the payment came out on the 15th of February, but the payment drafted from Youreasysites.com When I look them up, my webroot security flags the site as insecure. I have reached out by phone multiple times, left voicemail, send messages via their chat and I have emailed three times and requested a refund with no response.

Midwest Reloads is NOT a BBB Accredited Business.

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