Business ProfileforPoint Broadband, LLC

Our internet in my area was out for over a week prior to ******* **, on October ***h my internet stopped working again. I called and explained my problem and they told me it was due to nonpayment, even though I had a message from them saying that it would be turned off on October ****, so I though I still had a couple days, I accepted that, and I paid my bill on the **th, they then told me that it wasn’t the payment that was the issue, and they were going to have to “reconfigure my router on their end” and it should only take a couple minutes. Here I am the now, October **** and they still can’t tell me what’s going on, they will tell me one call that it’s because my payment hasn’t gone through and that’s why they haven’t turned it back on, and it should only take about half an hour, then 2 hours later I call back and they say it’s an issue with my router and they’ll have it fixed up soon, then another couple hours later it’s back to my payment being processed improperly, I’m tired of being given the runaround and I just want my internet to continue to work, I’ve had about 3 days of service in the past 2-3 weeks and I’m sick of it. Anyone seeing this please just go with another company even if they’re more expensive, this headache is not worth it