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Business Profile

Artificial Plants

Clayflame

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Plants.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent a Christmas wreath that was about 10 inches big and looks nothing like the one I ordered

  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clayflame is a company that shows an address in Georgia but the product I received came from China. Clearly they're scamming people and this needs to stop. I received smashed small ugly wreaths and I've reach out to customer service daily and they don't want to offer a full refund trying to offer me 31% and now telling me to send the product back to China. Sending the product back to China will cost me more than I paid for the product I'm sure and reading other reviews I probably won't get my money back from these scammers if I send the product back to China this is ridiculous. I'm adding pictures of the wreaths I received and the false advertisement pictures.

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** ordered a wreath for $59. Wreath was delayed in shipping, however the wreath I received was not as pictured nor were the dimensions correct. I have emailed the company multiple times requesting a refund or replacement for the correct item. All they are offering is a small refund of 10-20% and keep item or send item to China for a 22% refund. This is not acceptable. I am also filing a dispute with my credit card company. This company is a scam!
    It is less than half of the size and the truck is wood, not metal

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered over $100 worth of items. The items came broken and not as described.
    When I request a refund they stated they would only give me 12% refund. Even though their website states 100% refund.
    They do don't return any emails.
    They also use copyrighted image of ****** ******* image on their website.
    They need to be stopped

  • Initial Complaint

    Date:09/26/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for some faux flowers on Aug. ** and paid $54.00. I never received anything. There was a tracking number but when it arrived in the US the tracking number says it was "out for delivery" then the next day it said "return to sender" I called the **** and that wasn't even a legit tracking number and they never tried to deliver a package that day and didn't have any to deliver. I keep trying to email (they don't have a phone #) them to ask for a different tracking number and a refund. I keep getting the same generated response 20 times. It's a joke. On my credit card transaction they went under the name Goodpurchase.

    Business Response

    Date: 09/28/2022

    Consumer Response /* (450, 6, 2022/09/28) */
    I just received a notification that they issued me a full refund. Thank you.

  • Initial Complaint

    Date:09/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a large wreath on Aug. *** 2022, from the Clayflame website for 59.99. The web picture showed a large full harvest type wreath.
    Checked to see the USA and Georgia location so felt ok to purchase as they had many other products as well.
    After 2weeks, contacted them and they said it's shipping from China and to be patient.
    Product arrived on Sept ** 2022. I have been scammed and fraud And I want a refund plus to report this business so it doesn't happen to others.
    A very small 8 Inch small cheep dollar store wreath arrived.

Clayflame is NOT a BBB Accredited Business.

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