Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9-9-25, my *** WARRANTEE was denied when my repair company *******************, in **********, ** contacted them for repair authorization and payment information. Additionally they were informed when questioning why it was denied, to look at SECTION "C" in the warrantee, where it states items that are not covered. However, upon further review with the repair folks as well as the contract, it clearly states that items which appear to be manufacturer installed ARE covered. What I believe has occurred is the person or operator for *** that denied the claim only looked at the part and nomenclature in question and did not understand that this cable was not a standard battery cable but an 15 foot long cable that runs from the battery well in the rear of the vehicle to the front sensors and physically impossible to be removed, repaired, or otherwise disturbed by anything other than a qualified technician. In further review of the CAR FAX as supplied by the dealer of sale of the vehicle, the only time any repair activity or replacement of the battery showing is in 2020 when a new battery was installed by **** of *********. Hence, my belief that this is indeed a qualified warrantee that should have been paid and repaired for by *** less my co-pay obligation.

  

  Business Response

  Date: 09/16/2025

  To whom it may concern:

  Thank you for forwarding Ms. ********* comments to us.  We will contact Ms. ******* directly to address her concerns.

  *** ****

  GWC

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two service contracts from *************** for my 2018 ***** Accord (VIN *****************) as part of the sales deal. The dealership told me these contracts were through GWC Warranty. When I later tried to make a claim, GWC Warranty confirmed there was no valid contract in my name, meaning I paid for a warranty that does not exist. I requested them to provide proof of contract or to issue a refund. I am seeking a full refund of the contract cost and reimbursement for any costs I incurred relying on what I believed to be active warranty coverage.

  

  Business Response

  Date: 09/16/2025

  To whom it may concern:

  Thank you for forwarding the customers comments to us.  we will contact the customer directly to address their concerns.

  *** ****

  GWC

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****** Satha

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a joke!! Not only did we buy a vehicle with a major problem we bought the warranty to fix it that is nothing at all what the dealership sold us!! This dealership has had 6 major vehicle issues that was submitted to *** for ***air!! We have ran ourselves dry trying to get our vehicle fixed with this BS warranty!! Sent many many emails for a reimbursement check still cant even get our address right after countless emails!! You will see the ***ly I got this morning and clearly not even reading the email!! We have changed our address now 5 times with emails to back it all up!! We have text messages from *** *** assuring us the address was correct!! Again complete BS didnt even change it!! Be very very careful with this company it looks like we got scammed just like the other 6 that bought the warranty and had their vehicle in the shop 3 days after purchasing for ***air!! The $250 deductible sounds great but its BS our total ***air was $5497.00 Even the dealership said use the warranty Ill pay the deductible we do this with them all the time thats why we sell you the warrenty.

  

  Business Response

  Date: 09/04/2025

  To whom it may concern:

  Thank you for forwarding Mr. ***** comments to us.  We will contact Mr. ***** directly to address his concerns.

  *** ****

  GWC

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23829120
  
  I am rejecting this response because: I have not spoken to anyone. I have called 5 times with no return call.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/05/2025

  To whom it may concern:

  GWC called Mr. ***** on  9/4/2025 and left him a message to call back and speak to a specific person.

  We will attempt to call Mr. ***** again to review his claim with him.

   

  *** ****

  GWC

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to obtain our vehicle while they awaited payment from ***. They called GWC repeatedly and no one would pick up the phone. This went on for hours. Were very disappointed with customer service. It feels excessive at this point.

  

  Business Response

  Date: 08/28/2025

  To whom it may concern:

  Thank you for forwarding Ms. ********* comments to us.

  We cannot locate a contract for Ms. ******* using the information provided.

  Please provide the contract or VIN # so we can locate her contract.

  *** ****

   

• Initial Complaint

  Date:08/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** guaranteed to overnight a part to dealership on 8/15/25. Found out they never shipped the part and would not allow dealership to use OEM parts that the dealership had access to. Part did not arrive until 8/18/25. The delay on *** part cost me over $3000 for my business. If *** had of had part shipped as they originally guaranteed, my vehicle would have been repaired the next day. Claims manager was very rude and did not want to take any accountability. *** blamed ***** for the delay. No it was not ***** fault. It was GWC fault due to the fact they dropped the ball on ordering the part when the service advisor and I gave them authorization for shipping on 8/14/25. For the amount of money that the extended warranty cost me there should not have been an issue with using OEM parts from the dealership. After all the inconvenience and loss of revenue that this cost me I feel like GWC should have covered all cost. I should have not had to pay $400.

  

  Business Response

  Date: 08/25/2025

  To whom it may concern:

  Thank you for forwarding Mr. ******** comments to us.  We will contact Mr. ******** directly to address his concerns.

  *** ****

  GWC

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT USE THEM! Paid $2100 for a warranty and car brake system went down 2 weeks after getting the car and they won't pay for it! Using 5 words in a 13 page warranty document to get out of paying for a $3000 brake system. Calling it "pre-existing"! Well YEAH! Isn't that what a warranty on a used car is for?!?They will not answer or discuss any questions only stating their decision stands on the basis of their warranty contract. We have a prepurchase inspection before purchasing the vehicle and this issue was not found so we have proof we did not know about this issue ahead of time. They will not cover it. They can show that the previous owner had taken the car into the ****** dealership before getting rid of the car and it was diagnosed with this issue, so they will not cover the repair on a Warranty we purchased. Then what is a warranty for!?! It's to cover what the new owner doesn't know about! It's them just taking your money.

  

  Business Response

  Date: 08/22/2025

   To whom it may concern:
  
  Thank you for forwarding Ms. ******** comments to us.  We appreciate the opportunity to review the matter and will contact the customer directly to address her concerns.  
  
  Thank you,

  GWC Warranty

   

  
  

• Initial Complaint

  Date:08/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a *** 530x drive 4 months ago I traded in my **** q5 the can have been sitting in the garage waiting for a inspection so almost a month now like why I pay for something that dont help at all I called so many time its getting me mad

  

  Business Response

  Date: 08/22/2025

   To whom it may concern:
  
  Thank you for forwarding Mr. ******** comments to us.  We appreciate the opportunity to review the matter and will contact the customer directly to address his concerns.  
  
  Thank you, 

  GWC Warranty

  
  

• Initial Complaint

  Date:08/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint for my 80 yr old dad. His name is ***** ******. Phone number is *************. He had bought an extended warranty back on Sept 16, 2022. He paid 3000$ cash for a 36 month extended warranty on a 2015 *** **** from ************** a used car dealership ship located in our small town. He paid 17,750$ cash for the *** ****. 35 months into the 36 month warranty the *** **** blew a rod while him and my daughter were on the highway to my uncles funeral. *** is denying my dad any compensation for the motor and or the cost out of pocket to get the *** to a local dealership. The inspection of the *** is 634$, and 8,988$ for motor replacement. This company is sending him notifications to renew his extended warranty because the current warranty runs out in a month. My dad bought the *** **** with ****** miles on the odometer and when the rod blew the odometer read ******. A total of ***** miles were put on the car is 35 months. During that time he had a routine oil change done at the ***** dealership, he has the receipt of that transaction. Do to the low miles he drove the *** he had only one oil change done. This incident of the motor blowing happened on Aug 2, 2025.

  

  Business Response

  Date: 08/22/2025

   To whom it may concern:
  
  Thank you for forwarding Ms. ******** comments to us.  We appreciate the opportunity to review the matter and will contact the customer directly to address her concerns.  
  
  Thank you,

  GWC Warranty

  
  

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23780131
  
  I am rejecting this response because: *** said they would contact me directly and I have yet to receive any kind of communication from GWC on this matter. Yet they have continued to send my 80 yr old dad information about his extended warranty and how he better hurry up spend more money with them, yet they won't cover any cost for repairs. *** has kept their word, and they are harassing my dad for more money!
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 08/26/2025

  To whom it may concern:
  
  Thank you for forwarding Ms. ******** comments to us.  We appreciate the opportunity to review the matter and will contact the customer directly to address her concerns -  today.  

  
  Thank you,
  
  *** ****

  GWC

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GWC Essential warranty thinking it would give me peace of mind, but its been nothing but a disappointment. The contract sounds good on paper covering engines, transmissions, drivetrain, etc. but when it came time to file a claim, they found every possible way to deny ***** car had a transmission fluid leak, which directly threatens the internal transmission parts they supposedly cover. Instead of approving the repair, they hid behind fine print, claiming the transmission oil pan wasnt covered. I was left with a repair bill of over $1,300 out of pocket, despite paying for a warranty that was supposed to handle exactly this kind of issue.On top of that, other common repairs like engine mounts, suspension bushings, and even wiper blades arent covered under this plan. Basically, unless your engine explodes, dont expect *** to pay for much.Whats the point of a warranty that advertises protection for peace of mind but doesnt actually help with real-world, expensive repairs? It feels like false **************** your money this warranty doesnt cover what youll actually need.

  

  Business Response

  Date: 08/21/2025

  To whom it may concern:

  Thank you for forwarding Mr. ******* comments to us.  We will contact Mr. ******* directly to address his concerns.

  *** ****

  GWC

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Car Broke down with engine troubles March 2025. I had a *** aftermarket warranty thag the salesman assured me its worth every oenny. Brought my car too a *** certified garage. I was asked by a mechanic to gather up all oil change paperwork and other documents. That day I got everything together expecting this to be a smooth process. It was anything but smootb. The garage contacts ***. *** would never follow up and at least give me a deductible to get my car fixed. The car sat at this garage for about 5 months. I tried personally about 3x a week of contacting *** and they would always put me on hold and then after about 2 to 3 hours someone would answer and hang up on me. Same thing happened to the mechanics trying to fix my car. Now my car has been Voluntarily repossessed. After doing alot of research this company and finding probably the worst reviews ever they have no business being in business. They take your monthly money and run. I am now carless and bank wanting the money for the car loan. I barely had the car 8 months. All my payments were on time and I babied that until it broke down out of nowhere. I will not pay for something that was broke. I will be filing complaints against ****************** Also being denied way too many times of needing a payment differment until my car got fixed. Now im about to lose my Career best Job because of this whole situation.

  

  Business Response

  Date: 08/14/2025

  To whom it may concern:

  Thank you for forwarding Mr. ******** comments to us.  We will contact Mr. ****** directly to address his concerns.

  *** ****

  GWC

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23744474
  
  I am rejecting this response because:
  I dont need your services since your lack of following up has caused my car to get voluntarily repossessed,, either get me a new car or I am pursuing legal action of your arbitration of your own contract. I will not answer phone numbers I do not know. I have AVPD which also makes me not talk on a phone with anyone ever. *** should have honored their contract instead of scamming me and not attempting to get my car fixed. 5 months at ******************* in ************ was too long of run arounds.  I am.gonna make it my life's mission to dissuade anyone who get your products to redact that decision. 

  Sincerely,
  
  ******* ******