Complaints

This profile includes complaints for Benevis, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Benevis, LLC has 146 locations, listed below.

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  Benevis, LLC

  1090 Northchase Pkwy SE STE 150 Marietta, GA 30067-6407

• 

  Sunnybrook Dentistry & Braces

  2650 Beach Blvd Biloxi, MS 39531-4517

• 

  Benevis, LLC

  4458 Jonesboro Rd Forest Park, GA 30297-4314

• 

  Benevis, LLC

  5495 Old National Hwy Atlanta, GA 30349-3252

• 

  Benevis, LLC

  2900 S Cobb Dr SE Smyrna, GA 30080-7859

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/16/23, I was scheduled to get my cavities done & get a deep cleaning. I was called the day of my appt & was informed that they couldn't do my deep cleaning because they only had one hygienist & could only do my left side cavities. When I came in to get that done, they did my right side & not my left like I was told early & didn't really know what I was getting done. I had to explain what I was told was going to be done & what I still needed. Then, after all that, I scheduled the deep cleaning of my whole mouth & left side cavities & was told it would be an all-day procedure, but it would all be done. When I got a reminder call about the visit, I reconfirmed and was given the amount that it would be. I came in today, 2/8/23, for the procedure & the deep cleaning & when I was taken back, I was misplaced & in the wrong area & no one knew where I was till I said something after 30 mins. Then when they got me to where I needed to be, they told me that I was only getting my left side done for my deep ******************* when that wasn't what I was told or what was supposed to be scheduled for. They said that the insurance only pays for one side at a time, so not sure why I was told something different again before I came in. Then I had them schedule my right-side deep ************ wanted to make sure the insurance would pay for ****** was informed I would need to call my insurance since the claim department isn't able to tell them anything since the claims for today haven't been processed. I asked if when they called me to remind me of my appt a week before 3/7/23 if they could give me the amount I would need to pay & I was informed no, which was weird since they had told me before on the last one that I had done today 2/8/23. She then told me she couldn't help me & hung up on ********* when I try to call back to get some answers, they will not answer the phone. I feel this is very unprofessional & they don't know what is happening from one moment to the next.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1297.00 for aligners in total, but my teeth are much worse after them and I'm in constant pain. I was told that they are going to fix the problem, but I've been waiting over a year and in that time they had me wear old aligners until they hurt my gums, developed sharp edges and eventually broke. They have done multiple impressions, one recently, but still have not fixed the problem. I was never self conscious about my smile before. I had some crowding and spacing issues, but not a snaggletooth and I'm supposed to be getting married later this month!The payment dates were:9/20/21- $182.92 8/19/21- $182.92 7/19/21- $182.92 6/21/21- $182.92 5/19/21- $182.92 4/5/21- $182.92 01/12/21- $200.00

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for my dental partials in ***** in 2021, started the process of having them made approximately in September 2021 did not receive the actual parcels until the spring of 2022 because they would not fit properly every time they had me come in. They still did not fit properly when I received them but was told that they would call me for a lab appointment which they never did. In the fall of 2022 I insisted on an appointment because of this issue, I could not even wear the bottom partial on a regular basis, because it did not fit properly. I had to wear it in order to eat , but it would flap around in my mouth. I actually had to go in for an appointment earlier in 2022 after they sent me home with the partials because it broke off a crown that I had in my mouth. They replace the crown for free because of this. at that appointment, I was told the same thing they would call me for a lab appointment. Again, I insisted in the fall that I needed an appointment at that time they took the partials to have them reset android more impressions to try to get them right. I was told it would take approximately three days. It has been at least three months now and I have not even been able to get back in to see them because theyre booked up. The first appointment I was able to finally get in November. I had to cancel because I had Covid. They rescheduled me for December and then I got a call that I didnt see the message for until the day after I got it which was the day of my appointment saying that the appointment was canceled because they had overbooked. Now theyre telling me that I was a no-show for that appointment which is not true. They said they called back and left a message saying that someone else had canceled or whatever and they could still see me. I have the messages on my phone . The second message just asked that I please call back. Which I did and only got the answering machine so I left a message. I did not receive a call back until the beginning of January

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** at ******* dental was rude and very disrespectful also Im in a lot of paid. Worst dentist visit ever, **************** entered room, no greeting, then i introduced myself and ask how his day was going. Very short response: ahh yea Im ***************, I say ok and ask again how his day was again . Ignored, shoving block on right side of my mouth and only speaking to the dental assistant ***** who was really nice. *************** was wrong and unprofessional, seems he feels he is untouchable. I need BBBs help. If you guys dont hes probably going to get his a** beat. (Pardon my language)

• Initial Complaint

  Date:12/08/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/11/22 I signed a contract with Cortland Dental at **************************************************************************** ************** to start braces treatment (**********). They required $200 down, then installments of $125.00 starting on June 12, 2022, for 30 months for a total of $3950.00. They used ********** to make monthly withdrawals from my checking account. **************. My account number is *******. On June 12, 2022, ********** withdrew $208.33 instead of $125.00. I called to address/complain that the withdrawal amount did NOT match the payment amount specified in the contract. ******** (*******) then informed me that my mold for ********** needed to be redone; bad impression. So we agreed that when I returned to try and get fitted again for impressions again on 7-19-22, we would adjust the contract. ************************* was the assistant who prepare the contract both times; **************. The contract was adjusted to $208.33 for 18 months. The fitting was unsuccessful again, and the supervisor/manager attempted after the dental hygienist and was so rough she put a large cut in my inner gum, without even an apology. At the next meeting on September 13th, the supervisor/manager informed me that they couldn't perform services for me, but one of their other offices in *********** had special equipment that could. They said they would call in a week. They never did, so in two weeks, I called for MY MONEY BACK and was mainly corresponding with *************************. She agreed. She said 3 weeks from October 11th I would receive a paper check in the mail. I also called ********** to have no more withdrawals made from my account. I want the $200 downpayment, plus the 4 payments of $208.33 for a total of $1033.32 for ********** services NEVER rendered. I have called for 5 WEEKS now with the "run-around" and left a lot of messages with no return call. Their service and communication were poor from beginning to end. They should reimburse me for the inconvenience they have cost me for time away from my job for services not rendered, and NOT REFUNDING the money owed to me,

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a bill from the company after years of them telling me I had a 0 balance. I have removed my son from this facility and he now goes to a different dentist. Then all the sudden I get a bill for *******. After 2 supervisor audits they gave me a balance of $220.40. I guess they found all the missing payments. So I pay this bill and yet get another bill for $273. I call them and try to talk about it after I've sent them a check for $220.40 and 6 months trying to figure it out. They say they credited the check for the $220.40 but I still owe $313. Some of these days they are from 2017. I do not understand how I pay off a bill that is sent to me that supposed to tell me how much I owe after they fixed it everything, to then send me a bill and say I owe more . My son has not been there or had any services I removed him from the facility. I can't get anybody to answer a phone when I call that's a supervisor they always have to call you back. Then they call me back during the day when I tell them I'm not available till after 3 PM. At this point I feel I don't owe them anything since I paid the balance they told me I owed. I don't understand how the balance keeps changing.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The worse dental treatment ever. The process for my daughters braces has been HORRIFIC!!! she has had these things on for over 3 years and they were of no help after they collected all the money they could from her grandpa that was paying for the treatment for her. She STILL has them on. It's literally going to be almost 4 years and not a thing has been done, if I Could figure out how I could *** them I would, who knows how this is going to affect her teeth and gums and they have no concern with the patient, But why would they if they already got all they could from her money wise.

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was taking my daughter to Cortland dental for dentistry paid through her insurance ********* They had suggested she needed braces and had severe crowding. I put a down payment of 300 down and started a payment agreement of 100 monthly since I was told right smiles would not pay for the services she needed. The braces were put on in May and her appointments kept getting canceled and they kept taking money from my account while my daughters appointments kept canceled after complaining to the office they admit after months of cancellations they to not have an orthodontist for any of their locations. My daughters wire to her braces ended up shifting so badly it was jabbing her throat I finally found a new orthodontist in our state who has to now remove all the braces cortland put on because she needs a pallet expander. ******** put brackets on all her baby teeth which now needs to get removed. ******** refused to give me a proper refund even after I also paid a payment in advance, I was told a check of 193 would be reimbursed its going on a month now never received a check not to mention I have paid over 593 of the **** balance not including the 300 down payment. After researching Kool smiles and cortland dental I also found out they have been *** for ******** fraud thus the name change to cortland dental. I dont understand how this business is still operating.

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter started receiving treatment with clear liner braces at Topaz Dentistry in ******** ** in December of 2019. Her treatment time was 18 months, which was drawn out due to Covid, the orthodontist only being in our area once a week, never being able to get in touch with anyone, and being scheduledon days the office wasn'teven open. I paid the amount on the signed agreement for her treatment in full by March 2021. Since then, they have tried to get $660.54 that they said we owed because of insurance. Insurance already paid their portion at this point, and her treatment had been paid in full for over a year. There was no reason for them to even run insurance again for the same treatment. They have charged $100 over the agreed amount, and she finally had her final appointment today, WAY over how long it should've taken, and they charged ANOTHER $65.15 they said we owed. For years I have dealt with this company continuously trying to get money not owed to them, just to pull my records after her appointment today to find out they got away with it anyway. When this company was Kool Smiles and Resolution Dental they would operate the same way, trying to get more than they're owed. During covid they would charge government assisted families $15 a child to pay for their PPE. I've signed papers declining a treatment at which point they performed that treatment anyway. During ******* wasn't allowed in the back with my child, and upon returning to the treatment area to get her I walk in a the doctor trying to sale a bleaching kit to my child. They are crooks and someone needs to look hard at this place. There is no way that I would even recommend this place to anyone. Blessed to be free from them. Good Luck to anyone else using them. Better keep a CLOSE eye on your charges.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************** and I can be reached at ************* in regards to dent office Cortland ********************************************* in ***************************, 715 *************** . I have a 14yr old son who is an existing patient at this facility . The facility started braces and paid by Ins and will not schedule a f/u. I have contacted the office on several occasions to get my son an appointment for a f/u . Now I have a minor with braces on his teeth that no other provider with work with because they are not the ones who started the ortho procedure . My son is a baby and has had these braces too long to not be seen . I schedule with the facility today and they told me it has been canceled . Please assist and guard me in the right direction .