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Business Profile

Management Consultant

Benevis, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Consultant.

This business has 1 alert

Complaints

This profile includes complaints for Benevis, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Benevis, LLC has 240 locations, listed below.

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    Customer Complaints Summary

    • 88 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, January 8th, 2025 at 3pm my son, ******* ******, an appointment to go over a treatment plan for braces due to an overbite, over crowding & gap teeth. The treatment plan verbally discussed was a full set of braces (uppers and lowers) with a specialized bracket in the back to correct his jaw line. We discussed that it would be a 300$ down payment and 50$ to place the appointment. I called the office to schedule the appointment and pay the 50$ fee to place the appointment. On Tuesday February 25th at 1pm my son had an appointment to get the braces installed. I sat in the waiting room for roughly 3 hours and my son had walked out of the back with only 4 single brackets which both the payment plan and the treatment plan stated it would be a full set, not 4 single brackets. One of which was installed so close to him gum line that it was almost touching (his left canine). Having faith in a professional, I didn't think much of it until two weeks later the bracket came disconnected from his tooth. I called to place an appointment to get the bracket back on, in which they informed me they couldn't get him in until 2 months from when I called. Since only having 4 single brackets on, his other 3 was for sure going to pop off within 2 months period. I had to make the choice to get his braces installed and corrected at another orthodontist office who informed me that more than half their clients are from ****** dental because of this exact reason. So on Mon, April 7th he had his brackets replaced completely and a full set installed by ****** Orthodontist I called ****** multiple times, including their financial department they transferred me to and they stated they would call me back within two weeks to cancel the payment arrangements as the services were not provided yet no one has called me back, its been well over 2 weeks and their financing website through orthobank states they are still trying to charge me $5,222.92.

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told I had 14 cavities and I needed a wisdom teeth extraction. After almost a year, I found out that ****** Dental did my fillings wrong and they lied about my wisdom teeth growing in wrong just to get money from my insurance. I cant chew on the right side of my mouth and they've been canceling my appointments left & right so I'm seeing a new dentist and she has confirmed all my doubts. They drilled into my mouth for months all for insurance money. I am so hurt and now my teeth have to be extracted or I have to get a root canal. Ridiculous.

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter was scheduled for oral surgery to have her wisdom teeth pulled 2/17. On 2/14 I received a call that they had to reschedule her surgery since I missed the confirmation call- because I was in court.I asked to be comment to the office to speak with someone directly- I sat on hold for 30 minutes while I drove from court to the office. Upon arrival I was told the surgeon would not be available for the day I was scheduled for and they just realized it. They then rescheduled for 3/15. Called their customer service number and filled a formal complaint and was given number ******. I was told someone would follow up with me. On 3/12 I came into the office for an unrelated visit with my son. While here I asked if I could confirm my daughters oral surgery for 3/15. I was then told the surgeon had an emergency and they would have to reschedule for 4/28. Keep in mind, my daughter has been in pain on bc a day to day basic since December/January. They offer me a referral but the place they refer me to may not be available prior to April and its nothing I can do about my child being in pain besides give her ******* from time to time. I then call to follow up on the complaint and almost a whole month hats we they cant find any updates in the system. This place is an unprofessional joke. The 2 young ladies that work the front desk are more interested in their cell phones and work gossip than actually doing their job.

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to ****** on January 21, 2025, paid for flooring and install for my new home. Some items were on back order, so we had to wait a while. then the day of install February 17, 2025 no one every showed up showed up after a confirmed appoint to my home at the end of day on the 17th of February we call the install department to learn there were further delays our product was still at the store and had not been picked up so in turn we as dissatisfied customer we canceled with Lowes and requested a full refund since the 17th of February we have gotten one story after the other why we haven't received our money back we want our money we paid Lowes to finish our home so we can move in

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* ********************************************* are responsible for the damage and loss of 4 teeth. That Mr. ******** drill holes and placed fill-ins.. That on all 4 teeth fell out. Unable or not replacing the fill- ins that fell out with in a period of 4 months. Causing 4 of my teeth to be extracted. I now currently have 2 more teeth were the fill-ins fell out again. After 3 months.

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased washer and dryer, pedestals, and all the hookups on 01/10/25 at Lowes in *******. Delivery was scheduled for saturday 01/11/25 from 9-1. One delivery person showed up around 2. He damaged pedestals getting them off the truck. Hooked up washer and dryer and just left. Dryer was full of water and leaking all over the floor. I called Lowes store in ******* and they gave me a number to call to see if he could come right back. Called and all they did was take a message. I called and hour later and talked to someone and got a second delivery for pedestals and to look at dryer for Monday 01/13/25. 2 men showed up and brought pedestals and said dryer was defective. Scheduled 3rd delivery for saturday 01/18/25. Delivery driver called around 10:30 am and said he would be there in 30 -45 mins. No one showed so I called delivery driver back 2 hrs later and he said he was having truck problems and someone would call me. No one called so I called delivery team number and they said they haven"t heard anything about problems with the truck. After this I had my husband call for me, they told him driver couldn't get on post. Scheduled 4th delivery for 01/20/25. When this delivery team came they didn't even bring a dryer they said they were there to pick everything up. He said let me call my supervisor and see what is going on and I said nevermind, just take everything. I am done and I'm not setting up a 5th delivery. They took everything and I was advised to go to Lowes store in ******* to take my receipt and get my money back. Went to lowes and they couldnt help me said the 3rd party ********************* had to refund my money. Called ********** and they said should recieve refund to my original payment in 4-8 business days. I recieved 3 emails of receipts and they did not add up to my ********. They missed the 3yr warranty plus tax. I called and refunded it that day on 01/24/25 to original payment. Other refund was sent in mail on refund card to use at lowes only.

    • Initial Complaint

      Date:01/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We started at the Creston Dental in ****** and transferred to ********** after moving. We were given the run around with a few appts after telling them it was a waste of time for the spacers. We got a piece of metal that went into my daughters mouth that was unbearable for her. the rubber band on it broke before we got home that day. My daughter was unable to eat or drink and cried for 34 hours straight until we went to have it taken out. I was told by the Dentist that we would get a refund back from the credit company we used. Not a full refund because of some of the materials used but a check would be issued. I called the ****** and they stated we still owe around $2000??? For what? We don't have any braces or anything anymore and they keep taking it out monthly almost $200. When I called the office I was spoken to rudely once and now I have tried to call back again and email with no reply. This place is HORRIBLE!!!!

    • Initial Complaint

      Date:01/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a partial from Benevis (********* Dental) onJune 26, 2024.I paid $337.50 for the partial and requested a full refund which I have not received. The partial broke the same day and I returned it the same day. I spoke with the office manager in *******, ** and ******, **. I was out of town and busy working, but themanager in *******, ** stated that a check was in the mail in October 2024.January 21, 2025, I received a text message from ************************** saying that I owe Benevis (********* Dental) $249.50 and that it's in collections. When I called ********* Dental'sfinance department on January 21, 2025 the *** stated that I had a credit for $316.50 in my account and that they sent a refund request to their parent company in October for a refund of $97. She stated that she is not sure why it has not been mailed or processed and that she would try to call me back. It has been nine months and I do not trust Benevis (********* Dental) to call me back.Also, when I called **************************, I gave them my phone number and the account number in thetext message I received, but they would not give me any information because I would not give them my address. I spoke to ***** ****** and he transferred me to ******* *****. This is what they sent in the text message:Hi, ********. You will now receive texts from ************************** (ACS) - Debt Collector about your $249.50 unpaid balance with New Benevis, Inc..#OfMsgsVaries Msg&DataRatesMayApply Pmts and Info: ********** RE ******** *********** To optout txt STOP

    • Initial Complaint

      Date:01/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my deep dissatisfaction with the services my daughter and I have experienced at your office in relation to her orthodontic treatment. The level of service and lack of accommodations have caused us significant inconvenience and frustration, which I believe need to be addressed **************** are the specific concerns:1.Repeated Oversights in Treatment: On multiple occasions, your dental assistants forgot to include necessary equipment for my daughters braces. These oversights have not only delayed her treatment but also shaken my confidence in the quality of care provided.2.Frequent Last-Minute Cancellations: Numerous appointments have been canceled on the day they were scheduled, causing undue delays in my daughters treatment. This has forced us to repeatedly reschedule, creating significant disruptions to my work schedule and my daughters school attendance.3.Lack of *************** On occasions when we needed urgent dental assistance, your office was unable to provide support. This lack of availability has left us feeling unsupported during critical moments.4.Unequal Treatment of Patients: On one specific occasion, I was informed that my daughters appointment had to be canceled due to a staffing shortage. However, I witnessed another patient being accommodated for a similar appointment at the same time. This inconsistency raises concerns about the prioritization of patients at your office.The cumulative effect of these issues has not only caused unnecessary stress for my family but has also delayed the progress of my daughters orthodontic treatment. I chose your office expecting a professional standard of care, and I feel that expectation has not been met.I also asked to speak with a manager and was advised there was no manager. I have reached out to corporate for them to get in touch with the regional manager. I called everyday since 12/11/2024 and have yet to receive a call from the regional manager.

    • Initial Complaint

      Date:01/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ?????? ATTENTION::::My 7yr needed to be seen. Mind you I called last week and left 3 messages for emergency visit) NO ONE EVER CALLED BACK I HAD TO CALL BACK. WE GET THERE TODAY AND WE ARE THE ONLY PEOPLE THERE TO BE SEND 10 MINUTES LATE DUE TO TRAFFIC AND ARE TOLD HE CAN'T BE SEEN EVEN THOUGH IT CLEARLY WAS NO ONE THERE (I HAVE PICS, OF THE LOBBY, 5 PPL SITTING AROUND TALKING ABOUT PERSONAL THINGS WHILE MY 7YR OLD IS IN PAIN). THIS DENTAL OFFICE NEEDS TO BE SHUT DOWN THEY ARE UNPROFESSIONAL LAZY AND HAVE BEEN CAUGHT SEVERAL TIMES RIDING THE ****** EVEN IF YOU ARE ON TIME YOU WILL HAVE TO SIT FOR AN HOUR AFTER YOUR APPOINTMENT TIME BEFORE YOU ARE SEEN.BUT IF YOU'RE 5 TO 10 MINUTES LATE THEY WILL REFUSE TO SEE YOU BUT THEY SWEAR THEY TAKE WALK INS.....SHUT THIS BUSINESS DOWN,THERE IS NO POINT IN THEM BEING OPEN TO THE PUBLIC ADVERTISING WALK INS YET IF YOU'RE LATE YOU CAN'T BE SEEN IF YOU'RE ON TIME THEY MAKE YOU WAIT AN HOUR BEFORE THEY CALL YOU BACK THIS IS RIDICULOUS AND THE ESPANOL **** WILL ALWAYS ALLOW THEIR KIND BACK REGARDLESS IF THEY ARE LATE IF YOU'RE BLACK OR WHITE YOU ARE PRETTY MUCH SCREWED UNLESS THEY SAY SO... BUT THEY DON'T MIND TAKING YOUR MONEY.. BOYCOTT THIS BUSINESS ASAP!!!!!!!!!!;?????? THEY HAVE AN F RATING ON BBB WEBSITE AND I CAN HONESTLY SEE WHY

    Benevis, LLC is NOT a BBB Accredited Business.

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