Business ProfileforMax Fitness

In July 2020, I was in the process of relocating outside of the local commuting area. I communicated to the local Gold's Gym via telephone stating that I would like to cancel my Month to Month membership. This occurred at the height of the COVID-19 Pandemic both locations in Augusta, GA were closed. I was told my request would be processed. Gold's Gym then continued to auto draft payments from my account for several months I then call them again to inquire why they were still charging me for a service that I have canceled. They stated that they did have a record of my request but they didn't process the cancellation because it was not requested in person and I didn't sign the cancellation request forms. I informed them that I now live 100+ miles from the nearest Golds Gym and could not physically go to a Gym and sign the forms. With the issue unresolved I figured I would be forced to continue paying on a membership that I could not utilize until I lost my debit card and Gold's Gym could not continue withdrawing payments from my account. I started receiving harassing phone calls and text messages from there call center stating that I had a balance due and they need to update my credit card information. I refuse and told them that I have been trying to cancel my membership for at least a year and half. They then reluctantly provided me with a IP address to a website to create a account to cancel my membership. At this point I am extremely upset and demand to be issued a refund for the previous payments if I would have know this information prior to this point it would have saved me hundreds of dollars this request was denied. Gold's Gym shortly after canceled my account and turned my it over to a collection agency which cause me an additional $250 dollars to settle. I believe it is only fair to have 18 month payments returned and the $250 I spent to pay off the collection agency.