Business ProfileforThe Pointe at Canyon Ridge

I believe that I am being wrongfully charged for water and sewer bills and that this company may have some embezzlement issues. The water and sewer bill was always ridiculously high here but the bill I received for the month of July is unacceptable. I am being charged $135.57 with a $6.02 service fee. This is for a 680 square ft one bedroom apartment with no washer. I only took showers and never used the dishwasher. Technically two people were on the lease but I was there alone. They have continued to point the finger at their third party ****** Conservice but I have come to learn that ***************** bills the apartments, the apartments charges tenants by the building and the number of occupants, and Conservice sends out the bill. I moved out 08/07/23 and was told by Conservice on 08/18/23 that I will need to contact PCR for explanation of charges and disputes since my account was closed out. On 08/19/23 I came into the office at PCR and was told only ***************************** can help via email. On 08/21/23 I contacted her by email and received a response from *******************. At the time, I was also charged twice for renters insurance that I already paid. Because that was obvious with proof, they removed it immediately. And my renters insurance for o8/01-08/07 should be pro rated. **** told me she would have the utility manager look into my account and get back to me by Friday. On 08/25 about 5:55pm, I received an email from **** stating the bill is based on a formula by bedroom and occupant numbers and that because of the pool and landscaping water bills may increase in the summer. But I am requesting a full breakdown of charges just like the gas or power company does. The pool and landscaping happened in June as well. As of today, ***************************** is giving me the the runaround again to contact Conservice but the account with Conservice is closed and they referred me back to the apartments and even the leasing agent with PCR provided her contact for this issue.