Business Profile
Title Agent
LoanmaxHeadquarters
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Reviews
This profile includes reviews for Loanmax's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.24/5 stars
Average of 29 Customer Reviews
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Review fromJerry B
Date: 04/24/2024
5 starsI live in **** , **. and I used one of their location here in **** at ********************************** ! I experienced house emergency and I was in need of cash . So I tried to borrow some money from LoanMax . This was my first experience with LoanMax and I was very pleasantly surprised how easy it was to borrow some money from LoanMax and how professional , helpful and knowledgeable the ladies [ **** and **** ] were . They explained to me the terms and conditions of the loan and after signing few papers [ about 20 minutes ] I walk a way with big smile and emergency money in my pocket , that I need it so much . Ladies - **** and **** , I sincerely thank you Your new customer *****Review fromShaquana N
Date: 03/13/2024
1 starShaquana N
Date: 03/13/2024
My car was repo and it was sold For more money than I receive for the loan. It has been almost 2 years. I still have not receive the refund for the value of my vehicle. Every time I call I get the run around. No one can tell me where to check or when what I received the check.This was on April 2022 now its March 2024Loanmax
Date: 03/20/2024
An investigation proved the company committed no wrongdoing. A check has been mailed to **************** via US Certified Mail.Review fromDanelle D
Date: 01/06/2024
1 starDanelle D
Date: 01/06/2024
I am simply leaving this review with hopes others read this and know they have rights !! This company illegally repossessed my car. They sent me a letter certified on 1/2/2024, and on 1/4/2024 my car was repossessed . According to ** law , ** Statue ****** They are required to give me a written notice 20 days PRIOR to repossession, failure to do so , results in wrongful repossession. I have since tried to make a deal with them, but since they refused , I have since obtained legal representation and have every intention of suing them. They may have had the right to possession BUT they still need to follow the LAW!!!They also tried to charge me for my personal property which is ALSO illegal !! Doing some digging myself, the person listed on the certificate of occupancy hanging on there wall , died in 2017 ....There certificate/registration with ********* **** of financial institution is revoked ....The repo company they hired " AAC Recovery " ********************* , well his certificate has been dissolved. They are required to file annual reports according to ** Stat : ******** but but have not filed since 2014, and 2005.BEWARE OF THIS COMPANY ! If they still around , because I am going after them with everything I've got !!!Loanmax
Date: 01/09/2024
Thank you for notifying the company of ****************** complaint. We appreciate this opportunity to respond. An investigation of ****************** comments proved the company committed no wrongdoing.. Moreover, despite ****************** contentions, the company is fully licensed and regulated by the ********* Department of Financial Institutions. A review of ****************** account reveals on June 6, 2023, she borrowed $,3010.00. The terms, conditions and cost of the loan was fully explained to **************** by the companys personnel and clearly displayed on the loan documents, in big bold print as required by the Federal Truth in Lending Act. At no time did **************** indicate that she was confused about the terms of her loan. Thereafter, **************** only submitted two payments (7/6/2023: $817.28 and 8/14/2023: $820.00) and eventually stopped communicating with the company altogether. On December 12, 2023, the company mailed **************** a Notice of Right to Cure Default in accordance with ********* State law. Then, on January 4, ****, after exhausting all means of reaching ****************, the company repossessed its collateral. Next, the company is a customer-focused lender and only uses reputable vendors and takes all complaints seriously. With that said, the company reached out to the towing company and the owner was adamant that he informed **************** that she can retrieve personal items at no cost. Clearly, the company is confronted with two different stories and has no reason not to believe the towing company. In closing, the company operates in strict compliance with state and federal laws and has committed no wrongdoing. Thank you again for your assistance in this matter, as well as the opportunity to respond.Review fromHeather B
Date: 11/17/2023
1 starHeather B
Date: 11/17/2023
Absolutely the worst! Will Only loan a fraction of the amount other loan services, fees are outrageous. You get hassled if you try to pay early. They held my completely cleared title refusing to give it back over 2 weeks after the payment in full transaction occurred. It literally took me 14 days and refusing to leave to get my title back because I paid in the first 30 days. **************** reps were rude and nasty, refusing to help find my title. Please! Take your hard earned dollars elsewhere!Loanmax
Date: 11/20/2023
The company operates in strict compliance with state and federal laws and has committed no wrongdoing. The cost of the loan was fully explained to this customer by the office personnel and clearly displayed on the contract, in large bold print in compliance with the Federal Law. This customer did not attempt to pay her loan off early, in fact, she submitted her payment late. The same day that this customer paid off, the company requested the title from the state DMV office. Prior to submitting this review, the customer received the ********************. Finally, despite this customer's contentions, the office employees were very kind and helpful. Furthermore, the company is not aware of any other customer service issues involving these office employees.Review fromSherrie M
Date: 10/27/2023
5 starsAwesome great customer service. ****** was awesome. *******. From ****** **Review fromLin P
Date: 09/25/2023
1 starThey were suppose to repo the car but still sitting there. I called them . ***** tells me they are in no hurry to pick it up and rather compound daily interest on it and later towing fees. ***** said even if I turn it in they rather charge daily until they decide to sell on auction. Never do business with this company.Review fromCorrine R
Date: 09/11/2023
1 starGot a loan with them, and have been late. They call and harass you with threats. Told them numerous times to come and repo the truck months ago as I have gotten another vehicle but yet here it still sits! Never do business with a company like this ever! They will leave extremely unprofessional voicemail messages and threats on your voicemail! Will be filing as many complaints as possible!Review fromJohnny F
Date: 08/23/2023
5 starsLoan max was very prompt and very professional in handling my loan. I would recommend them to anyone looking to get a loan and be in and out very quick. Again 5plus stars***********^Review fromFausta D
Date: 08/15/2023
1 starI had fall behind in several bills and since my suv is paid off I thought I would take a loan to help me pay them. So I went to the ************* office and while the process was seemingly simple its after I got the loan that I have a problem. First off they dont give you a monthly payment amount, your first payment is all they tell you and while that was a huge chunk of money I thought all its okay because that would make the actual loan amount go down, wrong instead every month my payment seems to be going up instead of down. I can understand paying interest on a loan because thats the American way, but for them to charge interest on a daily basis is just ridiculous and they dont seem to be doing anything to help a consumer they shouldnt be allowed to practice loan servicing at allReview fromAleigha A
Date: 07/12/2023
5 starsThe paperwork went quick and easy. The whole process went so fast and everything was so helpful. No matter what anyone says this was really easy and I promise it was very helpful.
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