Business ProfileforColor Me Hair Studio, LLC

My hair appt was 3/6/23. I called the salon originally and told them that I needed someone that was good with highlighting fine hair. I snowbird to Florida from Wi so I didn't have a salon. They suggested Chrissy. It was not a great appt from the start. She was very rude and wasn't hearing what I was saying. When we talked about what I wanted done, I had a card from my hair stylist in MN with all the info she would need to do the highlight/lowlight that I have been getting for years. When she was doing my hair, it was a completely different process then I had ever seen but I figured maybe different person, different process but same outcome. Before I left the salon, I had her write down the details of my color process. I'm so glad I did. The outcome was not the same. It was horrible. When I got home, I could see how brassy it was. How uneven it was. How the sides looked nothing like each other. I honestly HATE to complain. Even though I paid $202, I did not call to complain. I basically chaulked it up to a bad salon visit and I would never go back. Even when I am at a restaurant and get cold or bad food, I never complain to the manager. So it wasn't until I started to feel how unhealthy my hair was that I felt I needed to do something. After 4 weeks, I couldn't stand it. Made another appt at a different salon. I hoped they might have suggestions to fix this mess I had. I asked them if they could do a few highlights in my crown region to try to even thngs out. I offered the card that Chrissy gave me so they could see the colors she used. 3 different stylists looked at the card and could not believe what she did/used on my hair. They said your hair is so damaged, we will not do any hightlights for you. They said I would have so much breakage, they refused. They suggested some protein treatment to try to help my hair back to health and a haircut to get rid of the ends. I was so angry with what I heard. So at this point, not only did Color Me Hair do a terrible job at highlighting my hair, they also damaged it. I had finally had enough. I called my stylist from home (MN) and asked her what she thought about the process on the card she gave me. Her reply was, oh my god. I can't believe you still have hair. I called the owner the following day. Jennifer. She went on to say that there was nothing wrong with what Chrissy did. Told me I was too late to have her do anything about it. Said I only had 7 days from time of service. I honestly thought she would be very sorry and possibly offer a refund or voucher or whatever. But NOTHING except getting very rude and kept saying I had 7 days. I told her even though I hated the job Chrissy did, I only reached out to her so she knew of the situation and could sit down with Chrissy, and that might prevent this from happening again. She said don't tell me how to run my business. She said I would never call out one of her employees like that. No refund offered...just total rudeness.