ComplaintsforColor Me Hair Studio, LLC

• Initial Complaint

  04/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My hair appt was 3/6/23. I called the salon originally and told them that I needed someone that was good with highlighting fine hair. I snowbird to Florida from Wi so I didn't have a salon. They suggested Chrissy. It was not a great appt from the start. She was very rude and wasn't hearing what I was saying. When we talked about what I wanted done, I had a card from my hair stylist in MN with all the info she would need to do the highlight/lowlight that I have been getting for years. When she was doing my hair, it was a completely different process then I had ever seen but I figured maybe different person, different process but same outcome. Before I left the salon, I had her write down the details of my color process. I'm so glad I did. The outcome was not the same. It was horrible. When I got home, I could see how brassy it was. How uneven it was. How the sides looked nothing like each other. I honestly HATE to complain. Even though I paid $202, I did not call to complain. I basically chaulked it up to a bad salon visit and I would never go back. Even when I am at a restaurant and get cold or bad food, I never complain to the manager. So it wasn't until I started to feel how unhealthy my hair was that I felt I needed to do something. After 4 weeks, I couldn't stand it. Made another appt at a different salon. I hoped they might have suggestions to fix this mess I had. I asked them if they could do a few highlights in my crown region to try to even thngs out. I offered the card that Chrissy gave me so they could see the colors she used. 3 different stylists looked at the card and could not believe what she did/used on my hair. They said your hair is so damaged, we will not do any hightlights for you. They said I would have so much breakage, they refused. They suggested some protein treatment to try to help my hair back to health and a haircut to get rid of the ends. I was so angry with what I heard. So at this point, not only did Color Me Hair do a terrible job at highlighting my hair, they also damaged it. I had finally had enough. I called my stylist from home (MN) and asked her what she thought about the process on the card she gave me. Her reply was, oh my god. I can't believe you still have hair. I called the owner the following day. Jennifer. She went on to say that there was nothing wrong with what Chrissy did. Told me I was too late to have her do anything about it. Said I only had 7 days from time of service. I honestly thought she would be very sorry and possibly offer a refund or voucher or whatever. But NOTHING except getting very rude and kept saying I had 7 days. I told her even though I hated the job Chrissy did, I only reached out to her so she knew of the situation and could sit down with Chrissy, and that might prevent this from happening again. She said don't tell me how to run my business. She said I would never call out one of her employees like that. No refund offered...just total rudeness.

  Business response

  04/12/2023

  Ms. ****** ******** has been to Color Me Hair Studio twice for services. Her first visit was on Feb. 22,2023 with Chrissy for a shampoo cut & blowdry. At that time Ms. ******** expressed an interest in color and my stylist stated she could not perform the service at this particular time, because she was only for the allowed time for this service, and had prior clients scheduled out. However, they did do a color consultation and  prices for a future appointment. Ms ******** did get a haircut & style paid $55.00 left happy. As well as booked a future appointment for Color for March 6. 
  

  on March 6, Ms. ********* arrived for her appointment, and Chrissy did a consultation again to reiterate what they would be doing during this appointment. Ms. ******** was being a little difficult before services started, and a little unclear as to what she wanted. (Stated by two of my stylists in the salon) Chrissy told the client that she didn’t have to do color if she wasn’t sure what she was wanting, due to prices of services in Chrissy‘s professional opinion.Ms. ******** wanted full services, but didn’t want to pay for them, as well as wanted the nicer products in bleaches an ad on services, but did not want to pay for those as well. Two other stylus in the salon overheard their conversation and felt the same way as well. Ms ******** was trying to be cheap and get Chrissy to do more work for less money. My stylus will not start a service without a full commitment from the client of going over all the prices and them agreeing to it. So once there was an agreement and an understanding between the client, and the stylist is when Chrissy proceeded to go forward with services. 
  (the stylist kept notes in the computer on how different the client was and how indecisive she was being)
  

  The client at the end of the services was very happy with her hair so much so that the stylist sitting next to Chrissy saw her flipping her hair with joy at the way it looked before she left part of our consultation is to inform all the clients that there is a seven day guarantee if they are not happy with it

   Ms ******** even stated it and her grievances that she was aware of this policy, but chose not to call us and she waited five weeks until April 10 to say anything to us??  You have to ask yourself why? If she was truely upset over her hair and mad she would have called within the week or two. Not 5 weeks later. How do I know for sure the salon she states she went to to try and get extra highlights put in to “fix it” didn’t really do it? And cause the true damage? 

  I personally spoke with her, even invited her to come back if she wanted to schedule her next appointment with myself Jennifer the owner and i would do her hair. She thanked me for the offer. 
  

  Ms. ******** waiting one month and a week to register a complaint with the BBB seems unjust  to a small business that has NEVER had a complaint registered since being open in 2009. 

  Business response

  04/13/2023

  Ms. ******** states in her first paragraph that she felt the consultation wasn’t going well and that the Stylist Chrissy was not understanding what she wanted.  Why did Miss ******** just tell the stylist that she felt that they were not communicating very well, and she did not feel comfortable enough to continue with the hair services and get up and leave?  No one was stopping her.  At either of her appointments! 
  

  Non of my hairstylists during the consultation will not put on a cape on a client until the client and Stylist are clear with the desired outcome of the appointment, as well as the final cost of the total look. There are no hidden charges. Ms ******** gave the ok to do the services and was aware of the prices  
  

  In Ms ******** second paragraph, she states that she went to another salon for weeks after having her hair done at our salon. When she was told that nothing could be done with her hair, but still waited another week now five weeks from her original service at our salon to call and complain.? I just believe that if you were given bad news from another salon that your hair was ruined or damaged, you would’ve called within that week if you were truly upset or angry. 
  

  Again, after speaking with my Stylist about this issue and Ms. ******** it is my professional opinion at Ms. ******** has champagne taste on a beer budget and when the bill comes she bully's the little guy until the manger comps her services. And if that’s not done to her liking, then she goes to their throat by posting bad reviews all over.  
  

  Again, I have been in the Villages area since 2009, my employees are professionally trained, continuously educated throughout the year, and if an incidences like this come up, they are talked to openly in a group salon environment without being called out. 
  

  Customer response

  04/17/2023

  
  Complaint: ********
  
  I am rejecting this response because the outcome speaks for itself.  She said I was a bully and picking on the little guy.  That is exactly how I feel I'm being treated.  I am the consumer who had no one there to back up my story so I lose out.  As I have said 4-5 times already, I have never filed a report NOR posted any bad things about a company EVER.   I think I deserve a refund in this situation.  I'm not sure what else can be said at this point.
  
  Sincerely,
  
  ****** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩