Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Portable Toilets

Johns by John II Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Toilets.

Complaints

This profile includes complaints for Johns by John II Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Johns by John II Incorporated has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Johns by Johns ************** is scamming their customers.. I have paid this Company ******* in specific, several thousands of dollars to build a new Septic tank and drain field system for a new construction in ****. ******* and his crew did a horrible job building the system, i had to chase him down nearly daily for several months to get him to come do the job after he had collected the deposit. The system is built, but it turns out he did not complete any of the inspections required, the county is now on my case for not having it inspected when the permit was active and requests a new permit to be pulled. ******* is now not answering any calls, has been responding to text messages stating he is not responsible and for me (the customer) to contact his inspector to see why they did not complete the job. Neither Johns by johns septic (*******) or his inspector are answering me, and i dont know how to move forward to correct the mistakes they made with the county.

    • Initial Complaint

      Date:07/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a drain field, replaced by this company at a rental property of mine which they had to put in the front yard instead of the back because of tree roots, They cracked the lid to my septic tank and put it to the side leaving a huge dangerous hole in the backyard, did not tell me about the lid. i found out when i inspected the property after the tenant moved out. They also left the ground on the side of the house completely unleveled.When i called the owner to talk to him to see how these issues can be fixed he said contact his attorney and hung up on me. Completely unprofessional would not recommend.

      Business Response

      Date: 07/12/2023

      The ******** job was done 11 months ago and was done properly at the time and inspected and approved by the appropriate authorities. The ground was leveled and there absolutely was not a damaged lid on their septic tank. What there tenants did over the last eleven months is out of my control. As the owner of the property you took eleven months to make a complaint. This is baffling to me knowing you have complete rights as the owner to inspect your property at any time with given notice. You also stated this job was done a couple months ago and I would beg to differ that a couple months is not 11 months . I wouldnt have had any problem coming and looking at the job had you known how to properly speak to people and not but utterly rude and condescending on the phone. I did tell you to contact my attorney after you stated you were calling your attorney absolutely true. You are well past the allotted time to complain about the aesthetics of your job. If you would like to pay to have your property re raked and graded again please let us know thanks . Also placing sod on the ground after your install is your real problem. Without stabilizing the ground you are subjecting your property to wash outs with heavy rain and wind/ storms destroying the ground. As the owner of the property it is your job to properly take care of your yard. Per your contract

      Customer Answer

      Date: 07/15/2023

       
      Complaint: 20306484

      I am rejecting this response because:

      Sincerely,

      ***************************

    Johns by John II Incorporated is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.