Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company handles HOA maintenance payments for *********** in *******. The payments are due on the first of each month and they have not updated their website so owners can make the payment on this company's website. They are also unprofessional and irresponsible because they do not respond to emails or phone calls. No one ever answers a phone call as it always goes to voicemail. Lastly, if the first of the month falls on a weekend their website is not updated until the soonest business day which is not representative of today's technology and speed. They are 10 days late already for July, please update their website for the July Maintenance payment.

  Customer Answer

  Date: 08/06/2025

  Thanks. Like I said I went there in person and found out what happened and then got a printed copy of the email that they should have sent me so its basically resolved as now I just need to create a new login on their new portal but I'll do that later. In the meantime I mailed to them my July maintenance payment. Actually I might just do that going forward. I really only need the new portal if I wanted to pay by credit card as I did in the past.

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After my HOA fired the services of this company they still withdrew my HOA money from my account. After several weeks of phone calls and emails they still have not returned the money despite promising to do so.I am looking for my refund and interest for my time and money I have lost on that income being invested.

  Business Response

  Date: 02/22/2024

  Association name, unit owner name & number please. We will investigate and resolve. 

   

  Best, 

  JEA

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21326286
  
  I am rejecting this response because: I have already gone through with supervisor ****, ****** with Operations, and support with ********.

  Please confirm with them as I have attached a the emails and names. I have gone through this process ******* times with your company and you have my name on file. I have cases open with both.

  
  Sincerely,
  
  ****** To

  ************* #***

  Customer Answer

  Date: 03/07/2024

  They have not reached out and I am working with my bank to retrieve the dins back. They have stopped all communication to me for weeks now.

  Customer Answer

  Date: 03/19/2024

  I have settled the dispute with the bank to take the money back from **** services. **** has been radio silence and I dont think they will address the issue now that my bank has solved this issue for us which I prompted them to.

• Initial Complaint

  Date:01/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, Date of alleged incident: January 25th, **** I am requesting the assistance of the BBB to assist in making communications with my association's contracted accounting firm, Juda, Eskew & Associates, PA; CPA.It is alleged by my association s (*************** Condominiums Associations) custodian of records that they have limited communications with from ***********, there forth monthly accounting statements that are typical produced within 2 weeks after the ending of the previous month are now taking several months to be prepared by the firm.I find the above allegations hard to believe as the above-mentioned accounting services are required for the timely smooth operations of the association's affair.Please see the attached communications from the custodian alleging the above mentioned.Thank you. Respectfully,*********************** Association member Board member period February 2022 through February 2023 ************ *************************************

  Business Response

  Date: 02/08/2024

  We will reach out to the unit owner to discuss. 

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/28/2023 - We contacted your company for a late fee charged on our account for ******************* ************* **** Account # *************** for the amount of $129.50 as my brother and I were going thru ******* Probate Court after our mothers passing. We never received the payment book in order to pay the carport 2nd assessment. they never sent it out in a timely fashion. Upon finally receiving the book to pay the assessment, we were already charged a late fee. We have been handling all of these bills since **** and never have been delinquent on any payment. After numerous documented calls/emails complaining to many different employees, we were told we will be reimbursed. We have never been reimbursed and mostly ignored now.

  Customer Answer

  Date: 12/27/2023

  Account Name: ******************* Condominiums, Inc.
  Account Number: ***************
  Unit Owners: ******************** and **********************************
  
  
  This email is to dispute a charge in the amount of $129.50 for a late fee charged on our account. We were assessed this late fee as our property was going through ******* probate after our mothers passing. She was the owner of the property and upon her death my brother and I were willed the property. As you could imagine, the probate process and transfer of the deed takes time. Even before her death our account was always in good standing even when she was ill for years prior and I was paying all her bills and was never delinquent on any payments. At this point it is more about principal of not rectifying the situation in a timely matter one way or the other. This has been going on since March of 2023, seven phone calls after being on hold for long periods of time to no avail. Below you will find the timeline of events with details of my conversations. 
  
  
  
  
  3/28/23 - Spoke to ********, was advised to pay the 2nd carport installment in the amount of $1,511 without the late fee of $100 or the interest. She in turn would send a request to dispute the charges.
  
  
  5/16/23 - Spoke to **** as I was not informed of any resolution for near two months. She also said she would send a request to dispute the charges.
  
  
  6/1/23 - Spoke to ******* and she just told me to wait as it has not been enough time.
  
  
  6/16/23 - Spoke to ********. Advised me to pay the late fee with the additional interest and courtesy fee so I did not receive any further interest fees in the future while this was being resolved. Told me that when it was resolved that there would be a credit to the account.
  
  
  9/21/23 - Spoke to *** (**** was next to her during the call) *** said she would email the accountant, *****, again and cc *****. Apparently, it seems to me that ***** is the slacker in charge of signing off.
  
  
  11/15/23 - Spoke to *******. Could not give me any further information and told me she would have *** call me back...never received a call.
  
  
  12/21/23 - Happy Holidays to all! Still dealing with this. Spoke to **** She advised me to send this email to customer service and that ***** was no longer with the company...shocking!
  
  
  To conclude, can you please resolve the dispute immediately as I feel there has been more than enough time to figure this out. If I again am not contacted by the end of today I plan on filing a complaint with the Better Business Bureau. Even if you have to call the *** *****, he may even be intrigued by this one. Feel free to call me for anything else.
  
  
  Best Regards,
  
  
  *******************************
  ************

  Business Response

  Date: 02/09/2024

  Hi - We do not have the ability to remove late fees without written direction from the association. We were a service provider to the association they mentioned Seagate. The association sets the guidelines for these types of matters. The unit owners often struggle to understand our part as a service provider. If we receive an email from the board approving this then we would have been able to help the unit owner. 

  Customer Answer

  Date: 02/14/2024

  We were told repeatedly that their accountant, *****, was the one who had to sign off on this. This has been going on for almost a year and Juda Eskew never gets back to us. Calls upon calls were made with absolutely no reply or resolution.
  
  
  
  
  
  
  Below are the chain of events:
  
  
  
  
  3/28/23 - Spoke to ********, was advised to pay the 2nd carport installment in the amount of $1,511 without the late fee of $100 or the interest. She in turn would send a request to dispute the charges.
  
  
  5/16/23 - Spoke to **** as I was not informed of any resolution for near two months. She also said she would send a request to dispute the charges.
  
  
  6/1/23 - Spoke to ******* and she just told me to wait as it has not been enough time.
  
  
  6/16/23 - Spoke to ********. Advised me to pay the late fee with the additional interest and courtesy fee so I did not receive any further interest fees in the future while this was being resolved. Told me that when it was resolved that there would be a credit to the account.
  
  
  9/21/23 - Spoke to *** (**** was next to her during the call) *** said she would email the accountant, *****, again and cc *****. Apparently, it seems to me that ***** is the slacker in charge of signing off.
  
  
  11/15/23 - Spoke to *******. Could not give me any further information and told me she would have *** call me back...never received a call.
  
  
  12/21/23 - Still dealing with this. Spoke to **** She advised me to send this email to customer service and I did. Was never contacted again. 

  Business Response

  Date: 02/14/2024

  Seagate is no longer a client of JEA, there is nothing that we can do. The new provider or manager can assist with this. ***** has not been with the firm since September. Again, we can request things to occur but the board ultimately needs to approve them prior to us being able to take any action. 

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In **** 2023, a payment was sent in form of a check for $955.0 to cover monthly assessments for **** and July. In August a made was made for ****** to cover August assessments! I received a letter from their attorney stating payment is late from 6/1/2023 to 9/6/2023! The attorney from whom the letter came refuses to talk to me stating I have legal representation which I do not! I cannot afford legal representation! And **** and Eskew also refuses to talk to me! I am at my **** end! Please help!

  Business Response

  Date: 10/25/2023

  This owners was in collection with the attorney so we are not permitted to discuss her account with her. Her account has subsequently been cleared an removed from legal. No further action needed from us at this time.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-28-2022 a debit payment of ****** was made for maintenance payment was made the money was withdrawn from the account on the 29th. Payment was never credit to my account. Nov. 3 for some reason that payment was resumitted which resulted in insufficient funds because The money had already been taken out. They say there was a computer glitch in October but this matter is still not resolved.This also resulted to being charged an overdraft fee of ***** which I would like to have credited to my account. I feel like I getting the run around. Your help would be greatly appreciated. Proof of withdrawal was sent to them (Letter from *********** statement)

  Business Response

  Date: 01/31/2023

  A computer glitch caused her credit card payment to be processed twice.  The amount was refunded to ****************** on 11/30/22.  In addition, we are refunding her the $30.00 bank overdraft fee her bank charged her.

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************