Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hire ******** in May 2024 to renovate my Argosy RV. She delivered it to me late in August 2024. There are numerous mistakes that were made in this build. She owns up to those and claims she will do everything possible to make it right. Because shes in ******* and Im in ********, reimbursement was the feasible option. I have only seen $3500, I requested $22,000. She was given a very detailed list of why this amount was appropriate. I paid her close to $40,000 and now have to hire professionals to **** most of what she did.

  Business Response

  Date: 06/23/2025

  Dear Better Business Bureau,
  
  
  Thank you for providing me the opportunity to respond to the concerns raised by ******** regarding her renovation project for her 1969 Airstream.
  
  In May 2024, ******** hired Nomadic Homes to perform specific renovations on her vintage Airstream. She had a very tight budget and expressed a desire to preserve as much of the original structure as possible, aiming to spice it up while utilizing the existing features. The project was completed and delivered in late August 2024. Its important to note that this ********* was an older model with existing issues prior to my work, and this was not a full rebuild but rather targeted repairs and updates as per her instructions.
  

  According to our contract, I provided a 60-day warranty period after the unit left my shop, during which she was encouraged to report any issues. Unfortunately, she did not contact me within this period, which expired around late October 2024. The ********* remained with her for several months afterward, as it needed to go to a mechanic. It was only in February 2025well beyond the warranty periodthat she reached out seeking a reimbursement.
  
  In an effort to do the right thing, I sent her $3,500 in January 2025, even though she had not requested this amount at that time. I also acknowledge and take responsibility for issues with the paint job, which was the most significant problem. To resolve this, I offered her a 100% refund of her payment for that portion of the work, which was approximately $6,500, recognizing the importance of rectifying that concern.
  
  Furthermore, I offered a final settlement of $10,000 in February 2025 to address her overall concerns. Despite these efforts, I did not hear from her again until June 2025almost four months laterwhen she sought to revisit the reimbursement.
  
  Additionally, I am concerned about her posting videos online of electrical work that I did not perform and attributing issues to me that are outside my scope of work. This misrepresentation can be misleading and unfair.
  
  Finally, I want to clarify that, as per our contract, all photos and videos taken by Nomadic Homes are copyrighted and require proper attribution when shared online. I respectfully request that my proprietary materials be used in accordance with this agreement.
  
  I have made every effort to resolve this matter professionally and ethically, including offering significant refunds and settlement options. I trust this explanation clarifies my position and the steps I have taken to address her concerns.
  
  Thank you for your understanding.
  
  
  Sincerely,
  ********
  Nomadic Homes
  

  
  

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23503984
  
  I am rejecting this response because:
  
  Thank you for the opportunity to respond to the statement made by Nomadic Homes regarding my complaint.
  1. Correct Project Details and Warranty Period:
  I would like to clarify that my Airstream is a 1978 model, not a 1969 model as previously stated by Nomadic Homes. Accurate documentation is essential for the integrity of this case.
  Regarding the warranty period, I wish to address an inconsistency in Nomadic Homes communications. In her emails to me, ******** stated that there is a 90-day warranty for the work performed. This is the only warranty period I have seen referenced in our direct correspondence. However, in her comment on the Better Business Bureau, she referenced a 60-day warranty. I am not sure where or why this change occurred, as it was never communicated to me. The 90-day period, as stated in her emails, is the timeframe I relied on for reporting issues.
  2. Timeline and Communication
  The Airstream was delivered on August 30, 2024. On August 31, 2024, I informed Nomadic Homes that I could not perform a thorough inspection at that time because the unit was with a mechanic. On October 7, 2024, I reported numerous issues to Nomadic Homeswell within the 90-day warranty period as stated in her emails. While I did not report every single issue at that time, I did notify Nomadic Homes of significant problems within the required timeframe.
  I would also like to clarify that I never pressured ******** on the timeline for the project. Any insinuation that time constraints contributed to the shortcomings in her work is unfounded. The quality of the work should not be excused by claims of being rushed, as I was consistently patient and understanding throughout the process.
  3. Scope of Work and Quality Issues
  Nomadic Homes has characterized this project as simply spicing up my Airstream. This is a significant understatement. The renovations were extensive and included major structural and functional changes, not just minor cosmetic updates. The quality of the work should reflect the substantial investment and effort involved.
  In her response to my October 7 text, ******** acknowledged several issues, including:
  Paint adhesion problems, which she attributed to prior treatments but did not resolve.
  Problems with the butcher block edging, which she admitted was peeling.
  A promise to fix any issues, whether by coming out or paying for repairs.
  It is also important to note that the custom-made sliding doors were, in reality, a slab of plywood with a handle attached and inexpensive glide hardware designed for cabinet drawers. This does not meet the standard of quality or craftsmanship expected for a custom renovation project.
  4. Contract Discrepancy and Lack of Professionalism
  It is important to note that the contract ******** has provided is not my actual contract. Upon review, the contract is for someone else named ********* ******. This further demonstrates a lack of professionalism and competence, and is additional evidence of the ongoing issues with Nomadic Homes business practices.
  5. Additional Workmanship and Safety Concerns
  There were multiple issues with plumbing, trim, and general workmanship. While Nomadic Homes did not perform all of the electrical work, she did handle certain electrical components. Notably, on the wall where the kitchen countertop was replaced, wires were left exposed and shoved behind the plugs. This is a serious safety hazard and could have led to a fire.
  Additionally, the placement of the electrical box is unsafe. Furthermore, the breaker box currently has no cover, which is another significant safety violation. When I raised concerns about the exposed wiring, the unsafe placement of the electrical box, and the uncovered breaker box, I was told that I had agreed to the work done. I am not a professional builder and relied on Nomadic Homes to ensure that all work was done safely and to code. She should have known better than to leave exposed wires, place an electrical box in an unsafe location, or leave a breaker box uncovered, regardless of any agreement. The electrical work that she did perform is questionable at best, and the overall safety of the electrical system remains a serious concern.
  6. Admission of Misrepresentation and Breach of Contract
  In her response to my demand for reimbursement, ******** explicitly admitted to misrepresenting the material used for the countertops. She stated:
  I want to take a moment to sincerely apologize for the situation regarding the countertops. It has been weighing heavily on me, and I believe it is important to be completely transparent with you. When I initially ordered what I believed to be butcher block countertops, I later discovered that they were actually laminated particleboard. In my effort to manage the project and avoid further complications, I made the regrettable decision to misrepresent the material and allow you to believe it was butcher block. This was not only dishonest, but also goes against my value as a builder and a professional. I recognize that my actions have caused you disappointment, and for that, I am truly sorry. I was overwhelmed with the challenges of the build, and unfortunately, made a choice that I deeply regret. It was never my intention to deceive you, and I want to assure you that this is not a reflection of who I am. To take accountability for my mistake, I would like to reimburse you 100% of the cost of the countertops.
  This admission clearly demonstrates that Nomadic Homes knowingly misrepresented the materials used in my project, which is a serious breach of trust and contract.
  7. Use of Videos and ************ Content
  Regarding the use of videos and images, on March 28, 2024, at 10:30 am, ******** gave me explicit permission in a text message to use her videos to promote the build. Her message stated:
  Oh also you could mention about the build being shared online, I do videos for my social, but you can use those videos too to promote like people can see the process unfold while its being built out.
  This demonstrates that I had her permission to share and use the videos as part of documenting and promoting the project.
  8. Business and Financial Impact
  The purpose of renovating my Airstream was to create a fully functional mobile salon. Due to the faulty work performed by Nomadic Homes, the Airstream cannot be used for its intended purpose. As a direct result, I have been forced to continue renting a salon suite at a cost of approximately $1,300 per month. To date, I have paid a total of $13,000 for the salon suite since the Airstream was delivered on August 30, 2024.
  9. Emotional and Financial Distress
  The ongoing issues with my Airstream have caused me significant emotional and financial distress. The inability to use my mobile salon as intended has resulted in substantial financial lossesover $1,300 per month in additional expensesand has been a source of considerable stress and disappointment.
  10. Additional Concerns About Transparency and Client Experience
  It is notable that Nomadic Homes has only a single prior client review available on ********, and no other reviews or tagged clients in her project posts. This lack of transparency and visible client feedback is concerning. Additionally, Nomadic Homes currently has a one-star review on the Better Business Bureau, which further highlights ongoing issues with client satisfaction.
  Beyond what is publicly available, it has come to my attention that there are multiple women who have experienced problems with Nomadic Homes work. While I cannot speak for others, it is my understanding that some may be hesitant to come forward due to concerns about being manipulated or treated unfairly. This pattern raises serious questions about the business practices and reliability of Nomadic Homes.
  11. Settlement Offers and Unresolved Issues
  Despite these admissions and promises, the issues were not resolved to my satisfaction. The settlement offers made by Nomadic Homes do not cover the full extent of repairs needed due to faulty workmanship and the use of incorrect materials.
  The $22,000 I am asking Nomadic Homes to reimburse is significantly less than the actual cost it will take to fix all of the mistakes and faulty work performed. This amount reflects a reasonable and fair request considering the extensive repairs needed to make the Airstream safe and functional.
  12. Request for Fair Resolution
  I am open to further discussion and mediation to resolve this matter fairly. I believe the evidence clearly shows that Nomadic Homes is responsible for the quality of the work and the materials used.
  Thank you for your attention to this matter.
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/04/2025

  Dear BBB,
  
  
  Thank you for the opportunity to respond to ******** ******** detailed account of her experience.
  
  
  I want to clarify that I have made multiple sincere efforts to resolve this matter. We carefully reviewed every line item and offered a settlement that included a 100% refund on the paint work, totaling $6,554.38, along with partial payments on other issues. As an additional gesture, I also offered a full refund for the paint job, acknowledging its significance. Despite this, she requested $10,000 back instead of the $6,554.38 she paid for the paint work, which I believe demonstrates a lack of good faith in her negotiations.
  
  
  Once we presented this fair and detailed offer, she rejected it and stated that if the total settlement had been $13,500 instead of $10,000, she would have accepted it. On March 5, 2025, she explicitly declined our offer and indicated that she planned to involve an attorney to "resolve" the matter. Her rejection of a reasonable settlement, especially after extensive negotiations, raises concerns about her willingness to act in good faith.
  
  
  Throughout this process, I have consistently demonstrated good faith. The total settlement I proposed was approximately $10,000an amount that was intended to fairly address the concerns raised. I rounded this figure up for simplicity, and it was inclusive of the prior $3,500 I had already sent her. I made it clear that this was the total amount I was offering to settle, and I stand by my efforts to resolve the matter amicably.
  
  
  Additionally, I want to emphasize that I operate with consistency and transparency. The contract used for ******** ******** project is the same standard contract I provide to all clients, clearly outlining scope, warranty, and terms. I have also provided evidence that she approved specific work, such as the bathroom doors, which contradicts some of her claims. Furthermore, she is attempting to charge us for electrical work that was performed before we began her project, which is unrelated and outside the scope of our work.
  
  
  I believe I have addressed her concerns to the best of my ability and in good faith, and I consider this matter resolved on my end. I trust this response clarifies my position and the sincere efforts I have made to resolve her concerns fairly.
  
  
  Thank you for your understanding.
  
  
  Sincerely,
  ******** **********
  Nomadic Homes

  Customer Answer

  Date: 07/07/2025

  Thank you for the opportunity to respond to ******** Stutelbergs recent statement regarding my complaint.
  1. Settlement Offers and Good Faith ************************ claims that her settlement offers were fair and made in good faith. However, the offers did not account for the full extent of the issues with my Airstream. While she did offer a full refund for the paint work, the $10,000 settlement she proposed is significantly less than the actual costs required to repair the extensive damage and faulty workmanship caused by Nomadic Homes. My request for $22,000 in reimbursement is a reasonable and fair reflection of the repairs needed, and is far less than the total cost I will incur to restore the vehicle to a safe and functional state.
  2. Rejection of Settlement Offers
  ******** suggests that my rejection of her settlement offer demonstrates a lack of good faith. In reality, I have consistently acted in good faith and have been willing to negotiate. My willingness to consider a settlement of $13,500, as mentioned in previous discussions, was an attempt to find a middle ground, but even that amount is less than what is required to fix the issues. My decision to involve an attorney is a direct result of the ongoing unresolved issues and the significant financial burden I have faced.
  3. Contract and Scope of Work
  ******** states that she provided me with a standard contract outlining the scope, warranty, and terms. However, the contract she has referenced is not mineit is for another client, ********* ******. This discrepancy is further evidence of the lack of professionalism and attention to detail in managing my project.
  4. Electrical, Plumbing, and Additional Repairs
  Electrical Work:?All of the electrical lines that Nomadic Homes installed will need to be replaced due to improper placement of the breaker box and unsafe access. The current configuration poses a serious safety hazard and does not meet code requirements.
  Puck Light in Shower:?The puck light installed in the shower flickers when turned on. This is not caused by the sliding door interfering with the switch, as originally suspected, but is an inherent electrical issue. Flickering lights are a known safety risk and indicate a problem with the installation or wiring.
  Plumbing:?All plumbing lines must be redone due to faulty installation and workmanship. The time required to complete these repairsalong with the other necessary fixeswill take the Airstream out of service for an even longer period, further delaying my ability to use it as a mobile salon and increasing my financial losses.
  5. Additional Quality and Safety Concerns
  Custom-Made Sliding Doors:?The custom-made sliding doors were, in fact, a slab of plywood with a handle attached incorrectly and inexpensive glide hardware. This does not meet the standard of quality or craftsmanship expected for a custom renovation project.
  Breaker Box:?The breaker box remains uncovered, which is another significant safety violation.
  Overall Safety:?The combination of exposed wiring, unsafe placement of electrical components, flickering lights, and uncovered breaker box creates ongoing safety hazards that must be addressed.
  6. Financial and Emotional Impact
  To date, I have paid $13,000 in additional expenses for a salon suite, as I have been unable to use my Airstream as intended due to the faulty work performed by Nomadic Homes. This financial burden, along with the emotional distress caused by the ongoing issues, has been significant.
  7. Transparency and Client Experience
  Nomadic Homes has only a single prior client review available on ********, and no other reviews or tagged clients in her project posts. This lack of transparency and visible client feedback is concerning. Additionally, Nomadic Homes currently has a one-star review on the Better Business Bureau, which further highlights ongoing issues with client satisfaction.
  8. Request for Fair Resolution
  I remain open to further discussion and mediation to resolve this matter fairly. I believe the evidence clearly shows that Nomadic Homes is responsible for the quality of the work and the materials used.
  Thank you for your attention to this matter.