Reviews

Review Details

• Review fromGerald B

  Date: 12/11/2024

  1 star
  This is a terrible company. Nobody answers the phone or returns phone calls. My generator was installed after long delays. The enclosure they built does not drain well. The door for the enclosure was never installed. I have called many times and left messages. They wanted me to sign a service contract. Never! I will look for a reputable service company. I have contacted the Generac main office to file complaints.

• Review fromRay A

  Date: 11/12/2024

  1 star
  I think they are too big for their own good installed a 33kw generator 2 years a go had it serviced annually after the last service in June we start having issues they came out and fixed it apparently it wasn't such a success because we are having trouble again called and scheduled for them to come in 30 days(had no avail before)they called 2 days before asking for payment and trying to say i never schedule an appointment why would I call a month earlier if not to get they didnt care spoke to customer service she promised to keep the original date no one showed up Im done

• Review fromJohn C

  Date: 10/07/2024

  1 star
  Mr. Mark C. Around 6/12/24 we sent an email to GenerX company to place a service order as our generator was not working since we bought the house in April 2023. GenerX asked us to pay for yearly maintenance of $450 and scheduled for service. One technician came to our house and said he needed a ladder and left and rescheduled to come back by August 26th, 2024 to change batteries. On 8/26/24 a technician arrived and said he didn’t have right tools and left and rescheduled for 9/26/24. On 9/26/24 we received a call telling us due to hurricane, she had to reschedule to the following Saturday, then she said Saturday she could not have 2 technicians to handle this job so she had to reschedule to another day ? Consequently, during Helene hurricane we did not have electricity the whole time. Our next door neighbors, a caucasian family told us your company has been servicing their generator regularly and just changed their generator batteries 3 days before the hurricane 9/26/24. Why you did not change our generator batteries at the same time since both generators are next to each other. Then we feel definitely discriminated by your company because we are just senior asians versus white people who got better services than us. We need to know when our generator will get fixed before more hurricanes are coming to Tampa areas. Best regards **** ***** 

• Review fromAdrian B

  Date: 03/23/2024

  1 star
  WARNING: his is not an honorable company ! Here are the facts: We contacted Generx to quote a turnkey installation of a whole house generator and 500 gal propane tank. They came out to our home site and determined a location for the generator. They also determined a location to bury the huge 500 gal propane tank on the west side of our driveway in an area where there were other services such as electric water and lawn irrigation. This tank location was acceptable to us as it was well away from our home and satisfied all the required setbacks from property lines, buildings and utility services …. OR SO WE THOUGHT !! We signed a contract, paid a $1900 down payment to start the permit process and scheduled installation. Generx trucks showed up with the propane tank and a back hoe to start the digging and burial process. Prior to digging, Generx called 811 Dig to locate the electrical service and unfortunately, found that the electrical service location prevented the propane tank being located in the specified location. WHAT ? I trusted that Generx had called 811 Dig BEFORE quoting me the job! The power location problem could have been known well before bringing the tank and digging equipment to the job site only to find out the location was not usable. Generx proposed an alternate tank location that was unacceptable to us so we told them that we wanted to cancel the project. I was very disappointed to hear that Generx was going to confiscate my entire $1900 down payment to cover the cost of their own failure to qualify a suitable tank location PRIOR to selling me the job. The fact that the original tank location was not feasible was a Generx responsibility, not mine. After repeated requests to review these facts with their management I have heard nothing for several months and must now assume that Generx is not going to return my $1900 down payment. Generx must be very comfortable with having their customers pay for their own mistakes. WARNING: STAY AWAY !!!
  
  
  
  
  

  Generx Generators, Inc.

  Date: 03/26/2024

  Hey ******,
  
  
  
             We are sorry to hear about the difficulties with your generator project.Calling in an **************************************************************************************************************** your scenario an 811 Dig would not have avoided the situation anyways. The main utility lines that prevented the location of the tank would have only been found after breaking ground and nothing else could have prevented that. As you know we have offered to relocate the tank on your property at no cost to you so that we could move forward with the project, but you did not find that as a solution. Your deposit has been refunded minus the permitting and administrative fees already paid for, we apologize for the miscommunication there.
  
  
  
  Thank you.

• Review fromJ. F.

  Date: 03/08/2024

  1 star
  Filled out on line quote request and havent heard back. No way to talk to a human. Moving on to other vendors

  Generx Generators, Inc.

  Date: 03/11/2024

  Hello,

  We show that we have tried to reach you on multiple attempts. It looks like we have tried by email, text, and phone call multiple times with no success. And then finally reached you but you hung up. 
  
  We did also receive a reply since from you that confirmed your upcoming appointment on Thursday. 

  If there is anything else we can do to  help, please let us know.

   

  Thank you!

  J. F.

  Date: 03/14/2024

  Not true. I have emails that show I confirmed. No one hung up on you either. The other attempts to reach me were aftert I had already talked to ******. I maintain my position there is no way to speak to a human without going through the forms. Other vendors offer a phone number for easier contact.

• Review fromHolly P

  Date: 10/24/2023

  5 stars
  Arrived on time, today gas tank was buried, lines run & generator put on pad. ************ did a Great job. I am very happy with installation this far. Very impressed with this company so far. They will return Thursday to ***************** hook up & test run. I did a lot of research before hiring them over several other companies. Will update after job completion.

• Review fromLori L

  Date: 08/01/2023

  5 stars
  So very very happy with this company. We have been customers since 2020 when our generator was first installed. Our technicians today were **** and ***** who were extremely efficient and knowledgeable answering all my questions. Do not hesitate to use this company. They are awesome and owning a Generex generator gives such peace of mind. Thank you for a job well done. ??

• Review fromRuth B

  Date: 06/13/2023

  5 stars
  Generx installed a whole-house generator. The installation was perfect. Their service is great. Now that my initial warranty is over they are offering a wonderful service maintenance contract. When you get old certain things mean a lot. Knowing that your generator will always work is a relief and confidence that Generax will keep it working.

  Generx Generators, Inc.

  Date: 06/14/2023

  Hi ****!

  
  

  Thank you for the kind words, we will be sure to share with our team. Thank you for your business and we look forward to maintaining and keeping a good working generator for you for years to come.

  
  

  Thank you!

  
  

  GenerX Generators

• Review fromMinou H

  Date: 05/13/2023

  5 stars
  I asked the company to come to my house to do maintenance on my generator. ******* came, serviced the generator and answered all (and there were plenty) questions I had. He was very patient with me and now I now, how to actually handle the generator. He did a great job and was so very pleasant. I would and will absolutely recommend this company and will be calling them if I ever need help with my generator. Thank you so much!

• Review fromJessica & Richard M

  Date: 12/27/2022

  5 stars
  Great Company, Great Product, and Great Experience from the very first contact with their salesman right down to their install crews and administrative staff. They are in a league of their own. Professional, reliable and highly recommend for a *********************. We had a 500 gallon propane tank buried for a 24 Kw Generac we bought from them. Everything done professionally, crews worked great together, and we are happy customers. Lost power last night for a few hours last night and everything turned on and off the way it was supposed to.