Business ProfileforBoatsToGo, Inc.

This business does not provide live customer support and ask that all correspondence be through email for documentation purposes. I understand why because their site is a bait and switch site. I bought a fishing kayak on the BoatstoGo clearance site where they were lightly used or demo products. I ordered the 13' FK396L Fishing Kayak that is designed for streams and creeks and has a reinforced bottom and I took a screen shot of the cart prior to ordering since there was one left.I received a confirmation email the next day and they filled it with the 13' ***FK396L Ocean Fishing Kayak and I did not realize the difference in models. I unfortunately, did not catch the *** preceding the FK396L. I took a screenshot prior to ordering and the screenshot clearly stated the FK396L model with a reinforced bottom. I shared this screenshot with customer support and instead of addressing the issue they sent me a link to a clearance site that I clearly did not order from and told me that is what I ordered. I was then told that I could return the kayak, but I will be required to pay the shipping, $49 both ways. I then asked if they still had the kayak available that I sent the screenshot and asked if I can receive that model and return this one. Every time I ask for the replacement, I get no response. Obviously, the website did not display the correct model and I am sure I am not the only person who did not catch the model change. What bothers me the most is that they are quick to put the blame on the customer and dismiss the issue even when the customer presents a screenshot of what they know was ordered. I learned a valuable ******* if a business chooses to communicate only through email, they do not follow normal business practices for a reason. Buyer BEWARE!!!!!!