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Business Profile

Online Retailer

Ladys Dreams

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered facewash from this company September 23rd using my checking account (stupidly) and they sent me an email with an order number and everything saying they were just waiting to confirm my payment. Never heard back. I had been having issues with that card declining things from out of state so I tried my credit card instead (also, very stupidly). Got an email saying the same thing. That was October 11th. Never received anything. Today (October 20th) I got an email saying some autopay payments of mine were declined because of insufficient funds, so I checked my bank account. These scammers stole $2900 from my account through a cash app withdrawal and left me with basically nothing. I disputed the charge and am being sent a new one, but I should have known better. I should have checked reviews. When I did, after the fact, there were ALOT of other people leaving reviews saying money was stolen from them as well. They seemed legit, but THEY'RE JUST A SCAM. Don't use this company. Save yourself the trouble. F*** these people.

  • Initial Complaint

    Date:09/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order worth $200 on 9/11/23 and have not received and website will not allow me to inquire on the status.

  • Initial Complaint

    Date:08/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed on online order for a beauty product totaling $ *****. I got a thank you email but never an order confirmation or the product. Then a few days later I started getting fraudulent charges on my ***************** I had to cancel my card. I don't have any proof but it sure seems to me that the two are linked. I will certainly think twice about just clicking away ordering things on my phone. Beware people !!

  • Initial Complaint

    Date:08/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 7/17/23. I havent received it. I dont need to get it. My concern is that they have my credit card information. I have not been charged yet. What can I do?

  • Initial Complaint

    Date:08/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an online order July 2023, never received it. Contacted business via chat a few times...clearly a scam. They now have all my info and debit card #. Well, My debit card # was finally used tonight 7/31 at ******* in ****** **. So my bank contacted me, card canceled! I'm so mad !!! WHY IS THIS "COMPANY" ALLOWED TO KEEP OPERATING!!?????? READ ALL THE COMPLAINTS INCLUDING MINE FROM A FEW DAYS AGO!!!

  • Initial Complaint

    Date:07/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like a lot of people on these reviews, I attempted to buy some products and paid via my credit card. Never received the product. When I tried to call, the phone was not working. My credit card has not been charged yet. I used the chat to inquire about my order and payment. I received a message in the chat saying that they were having difficulty with their payment system. In the meantime, for the first time ever, one of the online shopping sites I have an account with was hacked by using my email address to change the password and a purchase of $420 was made. After reading reviews I see that this company only wants email addresses and credit card info to hack. It is not a legit company and is scamming people. Please have the proper authorities investigate. Thank you.

  • Initial Complaint

    Date:07/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product from Ladysdresms. Paid and waited for delivery. A few months has past- no product - no acknowledgement- no nothing! I sent emails- (not) returned, I called about 20 times on different days and different months. No answer- mostly call disconnected or says busy.Conclusion Ladysdreams is a scam.

  • Initial Complaint

    Date:07/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 27th 2023 online purchase from Ladsydreams website for 2 Root Concealer sprays totaling $20.00 my order # ***** I entered my information and credit card after i ordered the screen said "Thank you, your order has been received"never received an email confirmation they never answer phone never answer email I'm afraid because now they have my credit card #

  • Initial Complaint

    Date:06/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive attached the emails regarding my order placed over a week and a half ago. I keep getting the run around about the system being down and now Im being told I have to place my order again. This company has my card information at this point and has delivered no product to me. If my order is on hold why would I have to place another order? It makes no sense whatsoever if they were waiting for the issue to resolve before sending my order.

  • Initial Complaint

    Date:06/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    see Attached document

    Customer Ordered clothes and they never came; her credit
    card was not charged. She can not get in contact with the business and thinks
    they might be out of business. Wants to make sure that she did not give her
    card information out to someone sketchy.

Ladys Dreams is NOT a BBB Accredited Business.

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