Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vending Machines

Gilly Vending, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consistent issue with using their vending machines. Most recently on 5/9 the vending machine charge me and did not dispense. I have requested refunds in the past and have not gotten a response.

    Business Response

    Date: 06/09/2024

    Hello, 

    We have sent Ean his refund via mail using his mailing address in the complaint. 

    Please note from ****** Review he posted 4 weeks ago, we attempted to resolve his complaint immediately, but he never contacted ******** at the email we provided. Additionally, we attempted to call AND email him as soon as we received notification from BBB of complaint filed. 

    Again, we received no reply to either email or our phone messages so a check for $3 refund was issued and sent to address in complaint. 

    We take our reputation seriously and always value all interactions with our customers. I am sorry *** has not replied to our efforts to rectify his experience when using one of our vending machines. 

    We would appreciate this complaint be removed from our BBB record. 

    Thank you!

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/13/2023 I used a Gilly Vending machine at the ************************ hospital which took the $5.00 in cash I put in the machine and then did not give me any items. I called the phone number on the machine to make a complaint at that time. I was even emailed a reference # of 68162/2934/72/21238 and told in the email I would get a refund sent in the form of a check by mail.I have YET to receive anything from Gilly Vending. I have emailed them on 07/26/23, 08/15/2023 & 09/08/2023. I called and spoke to someone on 08/15/2023 who assured me that I would get the refund which I have NOT received. I made a complaint by phone and email today (09/08/2023). I will be contacting the police depart to discuss options of charging Gilly Vending with Theft.

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Put $5 into a vending machine, and the machine would not vend the selected item or refund the deposited money. Issue not resolved through their customer service.

  • Initial Complaint

    Date:10/09/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are selling expired food in the vending machine

Gilly Vending, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.