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Find a Location

Petland Kendall has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Petland Kendall

      8236 Mills Dr Miami, FL 33183-4805

    • Petland Kendall

      2020 NW 150th Ave STE 300-A Pembroke Pnes, FL 33028

    Business ProfileforPetland Kendall

    Pet Shop
    Multi Location Business

    Current Alerts For This Business

    Licensing:
    BBB confirmed that Petland Kendall had not obtained a necessary license from Florida Dept of Agriculture & Consumer Services. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.800helpfla.com - 8004357352

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Petland Kendall has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Petland Kendall

        8236 Mills Dr Miami, FL 33183-4805

      • Petland Kendall

        2020 NW 150th Ave STE 300-A Pembroke Pnes, FL 33028

      Location of This Business
      8236 Mills Dr, Miami, FL 33183-4805
      BBB File Opened:
      2/28/2020
      Years in Business:
      6
      Business Started:
      10/28/2017
      Business Incorporated:
      10/11/2016
      Type of Entity:
      Corporation
      Alternate Business Name
      • Pooches Of Kendall, Inc.
      Business Management
      • Customer Service, Manager
      Contact Information

      Customer Contact

      • Customer Service, Manager
      Additional Contact Information

      Fax Numbers

      • (786) 294-0452
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/30/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      In September, I made a purchase with Petland, for an AKC Pure Bred Golden Retriever. However, after a recent veterinary visit with Miami-Dade county the Vet confirmed he is not a Golden Retriever, he is a Yellow Labrador Retriever. Not only was the sale of the puppy misrepresented and fraudulent; the loan application I have come to find out was submitted through several institutions and falsified without my knowledge. The income reported on the application stated I earn an income of $5,500 a month which is completely inflated for the associates benefit. The purchase amount of the fraudulent sale was in the amount of $6,423.98.I am outlining the complaint that was also filed with the Attorney General in *******. It appears this type of transaction is quite prevalent with Petland. There has been class action lawsuits filed against Petland from numerous consumers for same said issues. 1. Misrepresentation: The puppy purchased does not coincide with the provided AKC Certificate and advertisement in the store. 2. Fraudulent Loan Application: Subsequent to this transaction, I found out my income was inflated to get an approval after being sent to numerous institutions. I was told in the store the payments would be $65.00 per month. The charges on my credit card statement from two different revolving credit accounts total over $200.00 per month. Which I did not authorize or consent to. These charges are a clear violation of my financial security and other consumers that *** be purchasing pets from the store. 3. ********************** When I attempted to contact your customer service department to resolve these issues, I was met with a complete run around and sent to contact Pet Solutions. It is unacceptable that your company would not assist in rectifying a fraudulent transaction and fraudulent certificate showing the incorrect breed of the dog.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rhonda E

      1 star

      01/13/2024

      They sold me a sick dog with Giardia and a dislocated shoulder. They claim to sell healthy dogs. I spent ******** from 9/30/23 to 11/23 on medical bills and an estimate for shoulder surgery. The best they can do is return or exchange the dog or take him to a vet they have for his surgery for up to the purchase price. I wanted the purchase price , vet bills and estimate price which would equal what they originally wanted me to pay. I have to have a vet they want , Their doctors never took care of the dog when the injury happened. I'm not looking to get rich , I'm just trying to cover my cost. They don't tell you a price up front, then you fall in love with the dog. They tell you if you have issues 10 year warranty. You call a complaint department everything is so hard no fax only email, no number to corporate office, I had to email 50 pages of documents for this settlement. They were neglectful in their care, You can't even get names of dr. who saw the dog. Everything is a big mystery. It's cruelty to animals.

      Petland Kendall Response

      01/16/2024

      At the time of purchase, the customer was given documents with important information, which includes information on our business's limited warranty for the customer. There are specific instructions for the customer in said documents, and requirements that must be followed for effectiveness of the limited warranty. Said instructions and requirements were not followed by the customer. The business has not done anything wrong, and has acted according to the limited warranty provided to the customer.    

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