Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello im a disabled veteran, and last year after the 4 days of storms here in *************, my roof was compromised and I had leaks. So I called Gio at Maximum Claims Recovery *** who was highly recommended by another friend/client to use for the representation in the insurance claim process with my USAA adjuster. The claim eventually 5 months later was settled via check, one went to the ************************ for 8k, and some $3700 was paid to Maximum Claims Recovery for their 20% fee of the total payout, and a balance of $14,631.39 was to be refunded to me for the repairs/replacement of roof, permits, materials etc.Then once they cashed in their portion a certified letter with my check was sent and I deposited on March 23, 2025 to my ***** account with a placed 7 day hold, however by that Friday I had received an alert that their bank account with Truist, had been closed!I then called and texted Gio letting him know and to ask if my payment was being affected; he was sent a letter from the bank management regarding the pending closure a few days later. They would issue a total payout within 30 days, yet nothing has happened or been resolved in my favor either?I've been patient and shouldn't have to be penalized for his previous actions within that business account. He literally has his money paid by my check, and also my due refund and many other clients I suppose at this point?What or how can I do to pressure him into paying me, it feels and sounds like he's buying time meanwhile every week I have been asking him for any updates, so he stalls or takes days before acknowledging receipt of my inquiry, he acts like were friends and its all ok not that this is a business transaction, its now close to the end of April, the tariffs will be implemented soon and what could've cost me $10-11k to replace my roof could now cost me double because of his lack of action or resolve on this very serious matter?

  Business Response

  Date: 04/29/2025

  To whom it may concern,
  
  We have addressed all concerns and have been apologetic to Ms. ***** for the inconvenience. As a result of the financial institution where I previously banked, made a decision without notice to end our banking  relationship. The account was restricted and set to be closed. I was instructed upon account closure a check for the balance in the account would be mailed. Upon receipt of the check we will disburse the amount owed to Ms. ****** In addition, we tried to be as transparent as possible and provided Ms. ***** with a letter from the bank outlining the account closure process. We are empathetic to Ms. ****** frustration and hope to bring the matter to a final resolution within the coming week. Furthermore, we are committed to keeping Ms. ***** updated as we have done so, as our last communication was had 4/22/25 where Ms. ***** stated "she leaves on vacation 5/18-5/29 and could really use the funds". We went on to explain disbursement of payment would be expected to be resolved within the next 7-10 business days to bring the matter to a final resolution. I was unaware of Ms. ****** concern, as we have maintained an open line of communication throughout the entire process. I truly hope this helps clarify any confusion or misunderstandings. Thank you. 
  

  Customer Answer

  Date: 04/29/2025

  Thank you for the information provided and the opportunity to be heard.

  However, due to this ongoing and unsettling process, and their prolonged inconsistencies on this matter; I will not accept their supposed resolution until I have received all of the funds via wire transfers in this case to my USAA/Zelle account linked to my cellphone number ************.

  Noted on attachment field up above(As you can see from the most recent texts correspondence to as early as last Tuesday 4/22).

  Once completely resolved, I will be okay with closing such case and forgetting about this misfortune and learning an important ****** to apply moving forward...

  Sincerely,

  Veteran ***** *****

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23231036
  
  I am rejecting this response because:

  Thank you for the information provided and the opportunity to be heard.

  However, due to this ongoing and unsettling process, and their prolonged inconsistencies on this matter; I will not accept their supposed resolution until I have received all of the funds via wire transfers in this case to my USAA/Zelle account linked to my cellphone number ************.

  Noted on attachment field up above(As you can see from the most recent texts correspondence to as early as last Tuesday 4/22).

  Once completely resolved, I will be okay with closing such case and forgetting about this misfortune and learning an important ****** to apply moving forward...

  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/02/2025

  We are in receipt of the check from Truist, and have made Ms. ***** aware. Upon receipt of the check we made the deposit, and a hold was placed until 5/9/25. A small amount of the deposit was made available, and therefore sent Ms. ***** a portion of the monies owed in the amount of $1,500.00. Once the check clears and the funds are entirely available, we will disburse the remaining balance owed to Ms. ***** in the amount of $13,131.39. We continue to communicate with Ms. ***** and hop to bring the matter to a final closure by Friday 5/9/2025.

  Customer Answer

  Date: 05/05/2025

  Yes, that is true. As of Friday, May 03, 2025 I received a text from Gio/Maximum Claims Recovery stating the hold on payout check from Truist, and a release of $1500 being to me via Zelle, as agreed. Yet, I didn't recognize the name from which said ***** account was sent from a ***** A ********, so I asked him via text, he replied it was his wife's account, but it's a personal account and not his business account? I asked of him to please select the appropriate account going forward, as to not involve other relatives or personal to an ongoing business dispute...

  I also mentioned to him that Zelle/**** has a 5k limit per day, so he might have to send several payments between Friday-Sunday!

  Customer Answer

  Date: 05/12/2025

  Good afternoon today is Monday, May 12, 2025. I yet to hear back after sending a text (see attachment), to Gio asking what happened on the expected first dispursement this past Friday(5/09), as was confirmed it be resolved by Gio at Maximum Claims Recovery, in his last text Friday(5/02).

  This unacceptable behavior continues to exasperate our ongoing issue by his inconsiderate and unprofessional actions, and furthermore creates more of an unsettling rift (knowing im also going away on vacation this May *****), and the need to replace my roof which if not resolved by the end of this Wednesday (5/14), will lead me to hire legal representation to resolve this matter with urgency.

  Sincerely,

  Veteran ***** *****

  Customer Answer

  Date: 05/17/2025

  As of today, Saturday May 17, 2025

  I have waited another 15 days from their last reply, and yet to receive my settlement, totally unacceptable!

  The only reason I received (2) Zelle/USAA payouts for $1500 on 5/02 & 5/14, is because I literally had to beg and settle from it coming from a ***** ******** account(his wife's personal at that), he makes it feel like he's doing me a favor and it can wait with no urgency or consequences at this point!

  I was told I had the option to receive the payout remaining in two parts from an ACH, this past Tuesday 5/13 he was awaiting to receive the confirmation receipt number and would share it w me, lies as I'm still waiting for it or the deposit?

  After the two wire transfers, he has ghosted me and decided not to communicate with any actual updates; or at least another wire transfer so that I could leave on my said family vacation with actual peace of mind on the matter?

  Im at a lost of energy and time, I unfortunately had to tap into my mortgage payment to have some cash flow for my trip(which he's known of for months and promised this mess would be settled before then).

  Left with no other choice, I will await for concrete actions from Gio/Maximum Claims Recovery, to make this right this upcoming week-with no further delays or excuses from his part-and so it is-****...

   

  please see texts to refer to dialogue

   

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23231036
  
  I am rejecting this response because:

   

  according to Gio/Maximum Claims Recovery, I shoud have received the settlement as of 5/09, that never happened. I heard from him and received already two wire transfers totalling 3k, still waiting for an ACH deposit into my **** account number since last Tuesday 5/13 with no luck?

  So as previously noted the lies and inconsistencies in communication I'm not happy, I'm now away on vacation(and using other resources to fund my travels), still waiting for the rest of my payment of $11,631.19 ASAP -NO MORE EXCUSES!!!

   

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/22/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in march of this year i suffer some water damage in my kitchen i contacted ********************************** who owns Maximum Claims Recovery Inc. after we reached a settlement with the insurance company he received the settlement check and cashed it, only pay me a part of the whole amount i was due per our contract. since then he has refused to pay me or come into an agreement for repayment. ************************************ wife work with him in this company she is in charge of the office work, i also was in contact with her but she was also unhelpful her number is **********. also i would like to mention that i found out they have two different business cards with different addresses.