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Business Profile

Customer Services

Urgmhv.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Customer Services.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/09/2024 ********** debited my card $49.95. I did not authorize this purchase and unsure of what company this is.

    Business Response

    Date: 10/10/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:09/05/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We did not do business with this company whatsoever, and they took money out of our account. We dont even know how they got our information.

    Business Response

    Date: 09/06/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 09/22/2024

     
    Complaint: 22247022

    I am rejecting this response because: I have not received a refund as of yet

    Sincerely,

    **** **********

    Business Response

    Date: 09/24/2024

    We have issued a refund through your billing processor for $159.80 (USD) processed on September 6th, 2024. We suggest you contact your bank for more information regarding the refund.

    Customer Answer

    Date: 09/25/2024

     
    Complaint: 22247022

    I am rejecting this response because: I did NOT receive a refund from them. I would like to be shown proof of this refund. 

    Sincerely,

    **** **********

  • Initial Complaint

    Date:08/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yourgaminghaven charged my card without authorization $39.95 on 8/5/2024 Urgmhv.net Plenty of complaints about this company Scam

    Business Response

    Date: 08/14/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used a parking meter in *********** for $4.95 . The meter was a computerized taking credit card info . After that date numerous times the company URGMHV has repeatily tried to take money out of my back for different amounts . 1st time $39.95 and I attempted to contact company and overseas foreigner with no help. I contacted my bank and cancelled card. Since then three attempts to take money for various amounts on original card $ *****. , $4.95 and $1.95 . Yesterday and today 8/05/2024 two attempts. I tried calling the number and received answering machine recording telling me to press different numbers which I did not do . This company is a scam service

    Business Response

    Date: 08/06/2024

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

  • Initial Complaint

    Date:06/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charge ***** Date 5 10 2024 Don't understand what this change is for.

    Business Response

    Date: 06/17/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:04/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company took my money on ******************* live saying if I do as they say I would receive ***** dollars I did everything they said and did receive nothing

    Business Response

    Date: 04/05/2024

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A charge is being made to my credit card of 1.95 which I did not make.

    Business Response

    Date: 03/13/2024

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

  • Initial Complaint

    Date:03/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Debit taken out of my account without authorization.

    Business Response

    Date: 03/04/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It said that is a suspcription that i do not have and they took my money from my account

    Business Response

    Date: 02/14/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:01/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company used my credit card three times (10/22, 11/21 and 12/21) and a fourth attempt on 1/20 for the same amount each time $49.95.I want them to delete my information as they are of no use to me.

    Business Response

    Date: 01/22/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

Urgmhv.com is NOT a BBB Accredited Business.

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