Complaints

This profile includes complaints for Not My Problem Anymore Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Not My Problem Anymore Inc. has 9 locations, listed below.

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  Not My Problem Anymore Inc.

  1004 N 14th St STE 109 Leesburg, FL 34748-3850

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  Not My Problem Anymore Inc.

  3161 E Gulf to Lake Hwy Inverness, FL 34453-3200

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  Not My Problem Anymore Inc.

  9311 SW Highway 200 Ocala, FL 34481-9657

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  Not My Problem Anymore Inc.

  1580 Santa Barbara Blvd The Villages, FL 32159-6827

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  Not My Problem Anymore Inc.

  4065 N Lecanto Hwy STE 400 Beverly Hills, FL 34465-3554

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two (2) Starkey Livio (2000 & CROS) hearing aids on 04Nov2019 for a total cost of $4,850.00 from Tri-County Premier Hearing Services located at 9311 SW HWY 200, Ocala, Florida 34481, Phone number: (352) 801-3224.
  
  Over the next three (3) years the hearing aids were serviced multiple times and replaced one (1) time, the batteries were replaced four (4) times, and the charger was replaced four (4) times. Each time my hearing aids were sent away for service, I had to wait 7-10 days and many times the wait time was longer. The last time my hearing aids/charger were sent away for service, 19Jul22, I did not get them back until August 5th (17 days later) and then had to wait in the local office for an additional 20 minutes for them to upgrade the hearing aid firmware. I told them this was unacceptable and that I wanted to discuss other options available to me for other more reliable products, and I was told I needed to schedule another appointment to do that. Not happy with the products or the level of customer service I was receiving from the local office I have attempted to escalate my concerns.
  
  Over the next eleven (11) months (August 2022 - July 2023) I have filed multiple complaints via the company's published website. I have made phone calls to the home office, speaking once to a gentleman who claimed he worked closely with the company Owner and would have my concerns resolved, only to never hear from him again; and on another call I spoke with another person who said she would pass my story on to management and someone would call me back later that day. I have not heard from anyone. Since that date (14Nov22), I have sent six (6) additional email, the last three (3) of which were directed to the Owner specifically, and sent to the company email address I was given by the home office. The last email was sent on 02Jul2023 and I have still had no communication of any kind from anyone at Tri-County Premier Hearing Services, including the local and home offices.

  Business Response

  Date: 08/15/2023

  Over the years that have elapsed it is not unordinary for hearing aids that are worn all day every day to have to be serviced, especially in a humid state like FL. All is covered by the manufacturer warranty which is 3 years. As far as time elapsed for repair, that is done directly with the manufacturer and outside of the overnight shipping we provide to them and from their repair center, we have no control over repair completion time. 2-3 weeks for a repair is typical and patients are always advised of the window when they drop off their hearing aids. We have advised this patient many times that a return after the contracted 30 days is not our decision and it is up to the manufacturer to decide on if they will approve the return for a refund. Purchase was in November 2019 and in July- August 2022 the patient said he wanted to return and get a full refund towards another set. Years over the 30 day in writing and signed by patient return policy. The manufacturer did not approve of a return this far from their policy and patient was notified. Unsatisfied with their answer, he continues to file complaints to us who has no say in the matter of what the product manufacturer decides and the complaints don't change the fact that it is out of our hands and there is nothing we can do at this point in time. Manufacturers are lenient when it comes to the 30 day policy as required by Florida law. They understand things happen and will approve for refund typically up to about the 6 month mark at request. But nearly 3 years after they have been sold they did not approve and there is nothing we can do for him as far as a refund goes on his current set. 

  Business Response

  Date: 08/21/2023

  
  I hope this message finds you well. First and foremost, I want to extend my sincerest apologies for the inconvenience you encountered.
  I want to assure you that we take your concerns seriously, and we have thoroughly reviewed the details of your complaint,While we would like to clarify that the issue you encountered was not directly within our control.
  
  We did everything we can & more to help with Mr. ******* hearing aids as you see his supported docs where he used words like ""RUSH ORDER".. or calling him as soon as the aids come in.....Mr ******* was always helped by our office staff or has shown any negative comments about our staff or services. His issue was not our fault as it seems to be manufacturing issues. I will attach starkey customer service number here for his conveinience.
  
  Additionally, i would like to mention that we have several appointents that have not been documented in by Mr ******* where he was seen in our office, hearing aids were cleaned-checked & satisfactorily made future appointments too. 
  
  The most important missing information here is Mr ******* was well informed about Florida Law which states about 30 days money back guarantee, which protects him & us both from such circumstances.
  
  Starkey Customer Services 1888-481-5512.
  
  Let me know if i can help with something else.
  
  Divya K******
  
   

  Customer Answer

  Date: 08/21/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Mr. K****** continues to miss the point.  I am not disputing the fact (and I even agree with him) that on all occasions (documented or not) with the exception of the last few encounters with the local office staff and the contact, or lack thereof, with his home office management team members that the service I was provided was good, the staff were friendly and professional, but the product (hearing aids/ charger) was obviously problematic.  However, I purchased the product from his local office in Ocala; I took the product to that local office for service; and I dealt with the staff at that local office and no one else including the manufacturer.  Considering how my problem has been viewed and responded to to-date I am not going to repeat, nor should I have to, the entire process with the manufacturer or anyone else.  The fact that Mr. K****** believes the most important missing information was that I was well informed about the Florida Law regarding the 30 days money back guarantee protecting me and him speaks volumes about his attitude and understanding of customer service and satisfaction.  There is an expectation by the consumer that any product, particularly electronic in nature, that sells for thousands of dollars will have a useful life beyond 30-60-90 days or even longer regardless of what any manufacturer warranty states; so hiding behind the minimal guarantee provided under State Law is absurd and certainly not consumer friendly.  There is even a higher expectation by the consumer that the company selling such an expensive product will stand behind that product.  Mr. K****** and Tri-County Premier Hearing Services is failing to do that and the lack of response from him and his management team until the involvement of the Better Business Bureau is testament to that.

  I will repeat the resolution that I believe is fair and reasonable.  I paid $4,850.00 for my hearings aids, and granted I did receive some value from using them for nearly three years, so I am reducing my request for a full refund to $2,500, and I continue to be more than willing to return (in the original carton) both hearing aids and charger which have not been used since they were returned to me after the last factory repair on August 5, 2022.

  Sincerely,

  ****** *******