Reviews
This profile includes reviews for The Drain Team's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 78 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMadeline H
Date: 08/23/2024
5 starsFinally~a business that is trustworthy, reasonably priced with technicians who care about the quality of their work! ******************** 392 were my team today. Fast, efficient, took the time to answer all my questions and explain everything to me. I will be recommending this business & these techs to others in this park. Thank you thank you thank you!!!
The Drain Team
Date: 08/26/2024
You are very welcome Mrs. H*****! Thank you so much for the kind words and a great review! We appreciate your recommendation of our business and look forward to referrals from your friends and neighbors in the community.Review fromDebra V
Date: 08/14/2024
5 starsVery satisfied with the service and information about my drain problem. The agent was professional, knowledgeable, and proficient. The cost was reasonable. I was thrilled to see a solution since I have a very old park model rv and was concerned there would be no way to fix it. He did an excellent job with the situation I had.The Drain Team
Date: 08/20/2024
It was a pleasure to assist with your plumbing issue, *****! Thank you for the kind words and the positive review!Review fromKeith W
Date: 07/25/2024
5 starsThe technician arrived on time and ready to work. He easily identified the problem and presented that to me with a fair price. He performed the work and tested it twice to make sure it was correct and working.. I would definitely use them again.The Drain Team
Date: 07/26/2024
Thank you, *****! I'm very pleased to hear that your experience with our technician was worthy of 5-stars. We really appreciate you taking the time to write a positive review and we look forward to working with you in the future!Review fromJohn H
Date: 07/23/2024
5 starsGreat experience job well done responding time was excellent thanks for your serviceThe Drain Team
Date: 07/24/2024
You are very welcome, John! It was a pleasure to work with you and we appreciate your business. Thank you for sharing your experience with us.Review fromSandra S
Date: 07/19/2024
5 starsI called regarding a backed up sewer drain and received quick service. I was updated on arrival time by telephone. *********** 392 did a very thorough inspection and identified the problem quickly with a camera. He showed me the problem which I greatly appreciated. We discussed options for resolving the problem and he gave me a quote for future work with a complete list of the issues found. I like working with transparent companies who are willing to share information and keep me updated during the repair.The Drain Team
Date: 07/26/2024
Thank you so much for a great 5-star review ******! We will make sure to recognize ***** for a job well done during our next staff meeting. Please think of The Drain Team next time you are in need of a plumbing solution!Review fromjerry b
Date: 07/18/2024
5 stars*********** #*** came to my residence in *********. today from the Drain Team and did an outstanding job. He replaced the old shut off valve with a new ball valve, rerouted piping and removed unnecessary lines for a clean look. He also replaced old hose valve then installed two new hose ***** at back of house. Nice guy, easy to work with and did the job right. Will use them again if needed.The Drain Team
Date: 07/22/2024
We really appreciate you sharing your experience with us Jerry! Chris always does his best to provide friendly service and quality craftsmanship. The Drain Team plumbers are available 7 days a week, 24 hours a day if you need us!Review fromRudette P
Date: 07/16/2024
5 starsWalked us thru everything that needed to be done and stayed until all the repairs were done and working. Very pleasant service techs. I will definitely call The Drain Team for any future needs.The Drain Team
Date: 07/18/2024
Thank you for the kind words Rudette! It's nice to hear that our service techs were pleasant, and we are looking forward to helping you in the future if you need us. We appreciate your business!Review fromRenee S
Date: 07/10/2024
5 stars*********** *** was wonderful and and kept everything nice and clean Very kind gentlemanThe Drain Team
Date: 07/11/2024
Thank you so much Renee! It's a pleasure to receive positive feedback from our clients. Chris is a very positive person and always does his best to provide great customer service. We appreciate you taking the time to share your experience and look forward to assisting in the future!Review fromSharon R
Date: 07/01/2024
5 starsChris392 was very experienced and courteous. He thoroughly explained the problem with our water heater and offered a solution. He removed and placed the water heater in a few hours. Very satisfied with his work and customer service.****************The Drain Team
Date: 07/03/2024
Thank you so much for sharing your experience with us Sharon! We appreciate your business and look forward to assisting you in the future.Review fromStella A
Date: 06/25/2024
5 stars***********, Was fast and very friendly he was quick and even replace a Arator at N/C. I would definitely recommend drain team to family and friends.The Drain Team
Date: 06/27/2024
I'm very pleased to hear that you would refer our business to your family and friends ******! Thank you so much. We appreciate your business!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.