Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a negative experience with Georgia Business Filing Center, as they provided misleading information regarding the renewal of my business. They claimed that I was required to spend hundreds of dollars to renew my business registration, but after further investigation, I learned that the renewal process is much more straightforward and significantly less expensive. The company's misleading statements caused unnecessary confusion and concern, leading me to believe I was being charged far more than necessary. I would caution others to be wary of the information provided by this company and recommend verifying all claims directly with the appropriate government agencies before making any financial commitments.

  Business Response

  Date: 03/26/2025

  Good day,
  
  We understand your concerns and want to assure you that we are a legitimate business dedicated to providing valuable services to our customers. With years of experience in the industry, we pride ourselves on delivering excellent customer service and fast turnaround times. Our business operates with integrity, and we would never jeopardize our reputation by engaging in fraudulent activities. We have always fulfilled our commitments by delivering the services and documents that our customers pay for.
  
  We maintain open communication channels through email and phone, with a representative available to assist you. Our website is fully legitimate, allowing you to make purchases that can be tracked through your bank. In case of any issues, you can dispute charges if services or documents are not rendered as promised. We offer multiple ways to ensure that our customers feel secure and confident when making transactions with us.
  
  We also reach out to new and existing business owners, as part of our outreach efforts, to help them navigate the steps necessary to run a successful business. Like many other companies and retailers, we send informational letters to local businesses, which include helpful reminders about important documents and deadlines. We understand that starting/running a business can be overwhelming, and we step in to assist with obtaining crucial documents. While it is true that some of these documents can be acquired independently, many people prefer to hire experts to save time and effort.

  Regarding your refund request, we received it on or around 3/24/2025, and processed it immediately. We are unclear about the nature of the complaint, as we honored your request promptly, despite our "No Refund Policy."
  We hope this clarifies any concerns. Should you have any further questions, feel free to contact us during our business hours. We would also greatly appreciate it if you could reconsider and retract your complaint.

  
  ATTN BBB: We believe this complaint is not valid, as the refund was processed, and the issue has been resolved.

  Business Response

  Date: 03/28/2025

  We would like to inform you that ****** ********* was issued a refund on March 24, 2025, at 9:29 AM. Attached is the refund confirmation from ****** where you will be able to confirm these details.
  
  We appreciate the opportunity to address this concern and remain committed to providing the best possible service.