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Business Profile

Gates

Gate Openers Unlimited Corp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered a 3 button station device for a Linear gate opener on 6/29/2024. **** shows a label created on 7/1/2024, but post office is "awaiting shipment". I tried calling and leaving messages and emailing multiple times for a week and no response. I now see the bad reviews others have had with this company and its tactics. I would just like the item shipped or a prompt refund.

    Business Response

    Date: 07/09/2024

    Unfortunately, this was a special order part from Linear ( manufacturer ).  We tried to have it dropped shipped directly to you, that is why a tracking was created, but the manufacturer refused due to the order not qualifying for shipping terms from their warehouse due to limit order qty.  We had to submit a Purchase order adding additional items for this one item to actually ship to us.  We are currently waiting for the item/items to arrive from manufacturer.  Once the item arrives, which should be Thursday, the item will be shipping out to you. We do apologize for the delay, but its very difficult to keep all items in stock at all times.

    Customer Answer

    Date: 07/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They said it was on back order and I finally received the item today. They should have communicated that it was "out of stock" on their website because I would have not put in an order. Additionally, they should have reached out to let me know such. However, since I do have the item, I am satisfied.

    Sincerely,

    ***************************

Gate Openers Unlimited Corp is NOT a BBB Accredited Business.

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