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Business Profile

Generators

Accurate Power & Technology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

Complaints

This profile includes complaints for Accurate Power & Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** to services and a price with Accurate Power and Technology during sales call and via multiple discussions and emails. After signing an agreement with them, the terms we'd discussed regarding the price to service the generator and not paying for the travel time to and from the house (which was brought up as initial concern due to distance from ****** to *********************) changed, making it much more expensive to have the generator repaired or serviced. We told *** this was not what we'd agreed upon, and told them we would not be honoring the purchase contract due to the agreements we had in place over service not being honored by them. There was no harm on either end, as no work had been performed. Jumping to years later now, in reviewing my wife's credit report, they appear to have sent a portion of the bill to Collections and are impacting our credit, despite them being the dishonest company and also not suffering any harm or performing any work that would entitle them to collect the money.

      Business Response

      Date: 02/07/2025

      It will be removed once the bill is paid. We will consider his closed. 

      Customer Answer

      Date: 02/12/2025

       
      Complaint: 22849480

      I am rejecting this response because: there is nothing to be paid.  The business provided no services or equipment.

      Sincerely,

      **** **********

      Business Response

      Date: 02/12/2025

      It will be removed once the bill is paid. We will consider this closed. Refund overpayment to you. You owe the difference. *******

      Customer Answer

      Date: 02/17/2025

       
      Complaint: 22849480

      I am rejecting this response because: the business never performed any work to provide any services or equipment that would warrant a charge.  They literally did nothing except lie to us about how maintenance and repair orders would work and be charged, at which point we advised that we had no intention of being part of a bait & switch scheme from their salesperson.  I understand Sales sometimes oversells what the company actually does, but in this instance, it was a case of blatant false information regarding how we would be charged, so we told them before any actual work occurred or anything happened, it was best to part ways due to their inability to be factual.

      Sincerely,

      **** **********

    • Initial Complaint

      Date:08/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $41,254.12 for a brand new commercial size Kohler generator Took over a year to arrive because of supply chain issues After installation, Kohler came to check out the unit prior to use. Said it was completely inadequate. Needs a pad and proper ventilation among other things. Waited months for a response. But the company POC ***************************** keeps ignoring my emails and calls. His only response was that hed try to find a subcontractor to cut vents and pour concrete at the bottom of it to bond the gravel. Says they have no way to lift it.

      Business Response

      Date: 08/05/2024

      We have the Manager working to resolve. There is no refund.

      Customer Answer

      Date: 08/07/2024

       
      Complaint: 22088443

      I am rejecting this response because: I no longer have faith that this company is competent to resolve this issue to the satisfaction of ****** and/or ***************. I have been working with a company that knows much better what is required and more knowledgable about the unit installation necessary. Accurate Power and Technology sat on this issue for three months, despite the fact that we are now deep into hurricane season. This inaction has put my family and property at risk. I demand compensation for the amount that the new company will quote me to complete the job they left undone for three months. I do not seek compensation for my time or my wife's time due to their inaction if they accept these terms. After this is satisfied, I wish to terminate my business relationship with APT.  

      Sincerely,

      ***********************

      Business Response

      Date: 08/26/2024

      There are solutions available and are willing to complete the task. It involves us moving the unit outside the structure. This is the answer to the problem 

      Customer Answer

      Date: 08/26/2024

       
      Complaint: 22088443

      I am rejecting this response because: GenStar's solution is what I want to go with, as moving the generator outside the structure is NOT what we originally agreed, nor is it in the signed contract. Additionally it is not practical, nor have you submitted anything to describe the work indicating that it is even feasible. I ask that you reimburse me the amount of GenStar's estimate. Our history has proven to me that you are not qualified to do the work, and that this solution is an attempt to try to resolve this matter without fulfilling your contracted obligations. I will not allow your company near my generator because I am confident that your assurances, which you never backed up with any action before, are not worth the paper they are printed on. Once I have received compensation, this matter will be closed and I will not pursue any further action against your company.

      Sincerely,

      ***********************

      Business Response

      Date: 09/09/2024

      You'll need to share Gen ****** plan with us and we will work to get it in place. There is no compensation only a fix from us.

    Accurate Power & Technology is NOT a BBB Accredited Business.

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