Complaints

This profile includes complaints for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Thrifty has 298 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Thrifty

  8501 Williams Rd Estero, FL 33928-3325

• 

  Thrifty

  560 Northwest Expressway Oklahoma City, OK 70132

• 

  Thrifty Car Rental

  1 Airport Blvd Bentonville, AR 72712-7162

• 

  Thrifty

  375 AIRPORT RD Worcester, MA 01602

• 

  Thrifty Car Rental

  4501 Abbott Dr # 1200 Omaha, NE 68110-2699

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thrifty's business model is to upcharge and scam customers into paying more than they were quoted. We rented a car in ***** from 2-16-24 to 2-19-24. When we signed out the rental, we were asked if we wanted Loss Damage Waiver; we declined because we already have this coverage through our insurance. Thrifty's employee had us sign on an electronic signature pad which did not show itemized charges. Once we saw the printed bill and asked the manager to remove the $139.96 charge that we verbally declined, she said she was unable to because we signed. We have spoken and emailed with multiple Thrifty customer service representatives who said they are unable to help. I have also been communicating with other Thrifty customers via social media and many have very similar stories - Thrifty adds charges that customers did not accept and then refuses to remove them. We have never encountered such a deceitful business operation. Thrifty should be shut down!

  Business Response

  Date: 06/30/2024

  RE: BBB Complaint #********
  RR # 967664036
  
  Dear *************************, 
  Thank you for reaching out to us regarding your concerns over your recent rental bill. I have reviewed and attached your signed rental agreement. On page 1 you did agree and accept the Loss Damage Waiver.  As we were not present for the conversation between you and our representative, we must rely on the documentation available. With respect, the signed rental contract is a legally binding document. It is the customers responsibility to review the terms of this documentation before departing the rental facility in order to ensure the terms of the contract are correct. In accordance with the Signed Rental Agreement the charges are valid, and no adjustment is warranted. I do understand this is not the outcome for which you had hoped, however, based on our thorough review of the matter no adjustment is warranted. 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21909296
  
  I am rejecting this response because:

  Your counter rep asked us if we wanted LDW, and we verbally declined.  Following that, we signed the small signature pad that made no mention of LDW, whatsoever.  The printed copy of the contract was our first opportunity to catch the fact that your counter rep added LDW against our instructions.  However, this opportunity is very brief due to the fact that your Miami Airport procedure is for customers to immediately hand over this contract to your lot attendees while they wait (two hours in our case) for a reserved rental car to become available.  The contract isn't returned to the customer until the keys to the ********************** are handed to them.  We caught the erroneous LDW charge at this point, but were instructed by your lot attendee this could only be fixed by calling the ***** number on the rental agreement.  We did just that, and after being bounced around for another two hours, we were told over the phone that this could only be fixed by your counter team when we returned the vehicle.  It is clear that your scheme is to add this coverage to all of your customers' contracts, employ tactics that reduce their ability to discover this, and give false information to the customers who do catch it, such that they leave the lot and are contractually stuck paying for LDW they didn't want (and made clear to you every step of the way).  You all should be ashamed of yourselves.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/05/2024

  BBB Complaint: 21909296
  Rental Record: 967664036
  
  This is in response to ***********************************.
  
  Thank you for reaching back out to and allowing us to address your concerns. 
  
  We appreciate your patience while we reviewed the matter concerning the charges related to the lost damage waiver. As we are unable to substantiate any conversations that *** have taken place at the rental counter, our refund policy is strictly based on the documentation provided during the rental process. According to our records, the signed rental agreement acknowledges and accepts the charges for the lost damage waiver.
  
  However, upon further review we have decided to make an adjustment as a one-time courtesy and gesture of goodwill regarding the lost damage waiver charges. Please note that this refund will not reflect on your account as the transaction has already been disputed with your bank and the funds have subsequently been returned to you.
  
  Best Regards.
  

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21909296
  
  I am rejecting this response because:

  Thrifty's business model is to upcharge and scam customers into paying more than they were quoted. We rented a car in ***** from 2-16-24 to 2-19-24. When we signed out the rental, we were asked if we wanted Loss Damage Waiver; we declined because we already have this coverage through our insurance. Thrifty's employee had us sign on an electronic signature pad which did not show itemized charges. Once we saw the printed bill and asked the manager to remove the $139.96 charge that we verbally declined, she said she was unable to because we signed. We have spoken and emailed with multiple Thrifty customer service representatives who said they are unable to help. I have also been communicating with other Thrifty customers via social media and many have very similar stories - Thrifty adds charges that customers did not accept and then refuses to remove them. We have never encountered such a deceitful business operation. Thrifty should be shut down!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental agreement ********* Original contract was for a Malibu from 5/23/24 -5/27/24 for $418.40 from *******************. Thrifty located @*************************************** The mistake I made was not to verify the car model on my original receipt. It said ****** when I was actually given a Malibu. On 5/25/24(while I still had the Malibu) They charged me $1327.07 for a Altima for 2 days saying thank you for returning the car. That receipt was emailed to me on 5/25/24 saying I returned the car with ***** miles and that I took it out with ***** miles. BUT my original receipt says I took an ****** leaving with 423 miles on 5/23/24. All this proves is the transaction is all wrong. I actually rented a Malibu for 4 days for $418.40 which I returned on 5/27 at 3:03pm. I tried to wait to correct the billing issue but I had to leave due to my flight. They assured me it would be taken care of. I have been calling and calling and emailing and emailing and all they can say is they see nothing wrong and that everything is accurate. I am being charged for a car that I did not take and for a time frame I did not agree to. $1327.07 for an Altima! For 2 days! Instead of $426.75 for a Malibu which I did have. Even the credit card company has been unwilling to hear my side stating the rental car companies know what they are doing. I really need some help here. Thanks so much. Thrifty should not be able to operate with such impunity. They need to be audited because no doubt they are robbing people. How difficult it is to talk to someone and actually get an answer. How many people have given up and not gone this far leaving a billion dollar corporation robbing hard working people. This is the first time I have had to contact the BBB. Thank you, again!

  Business Response

  Date: 06/30/2024

  RE: BBB Complaint # ********
  
  Dear **************,

  Thank you for taking the time to reach out to us today regarding this matter. I am sorry to hear this matter has not been resolved. I am happy to help. When you were on rent with the Malibu, do you have the license plate number for the vehicle? I do believe this is an issue that does require attention and correction, however I need to verify all information before I am able to make any adjustments. Thank you!

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21908047
  
  Thank you for trying to help. Unfortunately I did not take a picture of the license plate since upon returning the vehicle the agents said they would take care of the incorrect charge once this vehicle was processed and usually I trust businesses to do right by the customer. The only picture I have is of the dash which I took the moment I arrived. Youll see a couple things. 

  1. Mileage on return was 753 miles. 
  2. GPS on the radio shows me arriving at *************************************** at 3:06pm. 
  3. Picture was taken at 3:03pm on 5/27/24. 
  4. Steering wheel has a ***** logo. 
  

  Please review the surveillance and you will see the gold ***** Malibu being returned at that time, and a family of 5 departing from the vehicle. ***** see me go back to the counter inside shortly after trying to get this rectified. ***** see me go to the corner office also pleading my case about being charged for the wrong car. 
  I wanted to wait to clear it up but I had a flight to catch. Thrifty associates assured me this wouldve been taken care of. 
  

  Please check the cameras. I can assure you that will prove what I have been saying. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/10/2024

  Complaint ID: ********

  RR#: 150131833

   

  Please accept our sincere apology for the error related to the rental. A review of our records indicates there was a chargeback received from your financial institution. Our ********************** advised your financial institution that they would accept a chargeback for the amount of $1,117.55 on 06/21/24. As they chargeback was accepted, you will receive the refund from your financial institution. Again, we apologize for any inconvenience caused. 

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21908047
  
  I am rejecting this response because:

  Macys Has no record of such agreement and states thrifty needs to issue a refund to my card. I am caught in the middle between Macys and Thrifty and no one wants to take accountability and make this right. I simply need what was taken from me unjustly. Thrifty needs to issue a refund for the amount they agreed to, $1117.55  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When going to return my vehicle I googled the location to put in my GPS saw the bad reviews and was thankful I had a good experience with Thrifty but was I wrong. The ************* location closes at 7pm and I pulled up at 638pm after just filling up the tank at ******* one exit from the airport. A guy comes from inside looks at the vehicle, to include the gas gauge, and says everything looks good just leave the keys in it and Im good to go but I hand him the keys due to him standing in the door of the car. He tells me I will receive my receipt in my email. To my disbelief, when I go to board my plane I see my thrifty receipt stating Ive been charged $106 for gas.

  Business Response

  Date: 06/29/2024

  RE: BBB Complaint # ********
  RR# 164128576
  
  Dear ****************, 
  Thank you for reaching out to us today regarding your billing complaint. I am happy to assist. I have issued a refund of $119.59 back to the card we have on file. You can expect to see the refund in your account in 5-7 business days and may view an updated reviept on our website in 3 days. I appreciate you bringing this matter to our attention for corrective action. Have a great weekend! 

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently overcharged for a car rental and am requesting a refund for the $647 discrepancy (Record *********). I was charged $1,798 instead of $1,151 due to an incorrect rate change when returning the vehicle. I spoke to several employees at the Thrifty location who recognized the error, could see the correct rate on their computers, but were unsuccessful at correcting it. I was promised an email later that day with the correct receipt and charges, but that was never received. I completed a Survey on Thrifty.com and received an email from the Ops Manager. I answered her question but have not heard back in several days.Further details:- Original Rental Agreement was $754 for a 3 week, 1 day rental from 05/16 to 06/06/24 (Rec: *********)- On 06/04/24, the rental was extended for 2 weeks via Thrifty.com. The new total was $1,151 ($249 per extra week). I agreed and accepted this amount.- Upon returning car, the amount was overcharged. - Receipt incorrectly indicates that the rate changed because the car was not returned on 06/20/24 by 19:00. However, it was returned on-time and according to all ****************** and published policies.- Two customer service agents at the location, **** and *****, could see the correct amount on their computer screens, but it increased when they processed the charge. They provided the printed receipt, annotated a description of the error (with their employee number) and directed me to speak to a Sales Manager at the Main Counter.- At Main Counter, *** checked his computer, but was also unable to rectify the amount - *** phoned his manager, who was unable to rectify it at that time. I was promised an email later that day with the correct receipt/charges. This was not received.- After completing a Customer Survey, I received an email from ********* (Ops Manager). She asked if the extension was handled via an agent and I responded that it was handled via Thrifty.com - As of 06/25 I have not received a reply or resolution

  Business Response

  Date: 07/01/2024

  BBB Complaint: 21900175

  RR# 146544300

  This is in response to ************************************* complaint. I apologize for the inconvenience this may have caused you.  Our rental extension system clearly states you extended this to return on 06/20/24 at the rate of $182.00 per week less 15% discount. I'm not sure what happened upon return. I have corrected the rate.  Please allow 5 to 7 business days for the refund to post to your billed credit card in the amount of $647.12.

  Thank you for contacting us.

  Customer Answer

  Date: 07/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a rental car from the ***************** from Thrifty through Expedia online. I was quoted a price of $290. I had the car from 2/16 until 2/21. *** car was returned early at the airport drop-off with no person present. *** receipt and charge to my credit card was $780.02 with no explanation. ***re were no fuel charges (car was returned full) and no damage to the vehicle. I only drove the car for 92 miles. *** price just changed without explanation. I have reached to Thrify online and via email and have not received a response. I made a decision to rent a car instead of using ride share based upon the price quoted on the website. If it was $780 I would not have rented. I believe I should pay something close to the original price I was quoted.

  Business Response

  Date: 07/02/2024

  BBB Case 21898027

  Rental Record 163161773

  This is in response to *********************************, 

  You can expect to see a refund in the amount of $489.92 post on the billed credit card within the next 7 business days. I apologize for any inconvenience. 

  Thank you for contacting us. 

   

   

   

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged by Thrifty for Loss Damage Waiver (LDW) and roadside assistance despite the fact that I verbally told the agent I did not want any of that. I signed on the screen at the airport and went to go pick up the kids from the gate with their luggage. There is literally no way that I could modify the contract once I was on the road because no real person answers their phone number. I did not ask for this and declined all extra coverage. I dropped the car back at the airport drop. They charged me $80/day for services I already have through my comprehensive auto policy and my credit card insurance. There NO WAY I wanted this coverage. I also have AAA plus roadside assistance through my auto insurance so there is NO WAY I wanted that coverage either. I can provide proof of all of that as well as eye witness accounts that I DECLINED additional coverage.

  Business Response

  Date: 06/26/2024

  BBB Complaint: 21895746
  RA: 160720453

  This is in response to *************************.

  Thank you for reaching out regarding this matter of Loss Damage Waiver charges. I do see that our customer service team has already assisted in refunding these charges.Please allow 3-5 business days for this to reflect.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a car rental for a trip to ************** confirmation number K8681477688 Booking Reference ENLOWX for (pick-up Wed, May 29 and drop-off Mon, June 3rd at 1009 Rental ********************************) and pre-paid in full in the amount of $212.33. When we arrived to the office to pick up the vehicle on May 29th, there was a long line and some disgruntled customers ahead of us in line. When we arrived to the front of the line, the agent looked up our reservation and showed us a paper showing $286.12. We asked why it was more than our reservation and he told us "This is just an estimate" and that when we dropped off the vehicle, "it would be adjusted." He asked if we wanted an upgrade and we said no thank you. We assumed everything would be fine but felt a bit uneasy so we examined the paper and noticed some extra coverage that we did not request so we called Thrifty the next day. The telephone agent said we needed to go in to the office in person to remove it which could not be done over the phone. We went early to return the car on the 3rd so that we would have time to go to the office and make sure everything was in order. The woman at the counter told us that she would take note of the unrequested coverage charge but we needed to call for billing questions/concerns. Upon returning from the trip, I noticed that in addition to the pre-payment in full we made in the amount of $212.33 that we were charged an additional $286.12. I made an online inquiry using Thrifty's online form about the double charge and received no response so after a week, I called about the double charge. ****** was not helpful and did not solve the issue. We are very disappointed with this rental experience getting charged twice and do not feel this is good practice. We feel very taken advantage of being tired after a long travel day. We want to share our experience to warn others and seek your help in expediting a resolution with Thrifty. We tried on our own with them without resolve.

  Business Response

  Date: 06/26/2024

  Complaint ID: ********

  RR#: 153459283

   

  Please accept my sincere apology for any misunderstanding regarding the optional coverage's. We have issued a refund of $286.12 to your credit card. Please allow up to 7 business days for the refund to post to your account. Rest assured your feedback will be shared with our management for internal review and corrective action as necessary. 

  Customer Answer

  Date: 06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your help! 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car rented 6/21/24 returned 6/24/24. Contract # *********. Reservations originally made 5/22/24 and updated 6/14/24. My agreement was $258.96. Thrifty is charging me ******. I will not pay this. They will not answer a call. I spent over 5 hours trying to resolve this. All I get is an automated system and I get nowhere. When I call the home office after being on hold for an hour they hang up on you. This is inexcusable and I refuse to pay anything over the ******. My entire trip has been ruined. I have spent the last 24 hours crying, calling this company and I have not slept since Sat night.

  Business Response

  Date: 06/26/2024

  BBB Case 21893663
  Rental Record 166283331
  
  
  This is in response to *****************************, 
  
  
  I have attached a copy of your final billing charges which includes key replacement, extra day charge and late return fee. I hope this provides clarification. 
  
  
  Thank you for contacting us. 

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car at Thrifty Car Rental in *********************************** on 6/1/2024 and returned the car on 6/9/2024. I reserved a mid-sized SUV which I received, a ***** Equinox. I did not notice on the list of charges an upgrade fee on $240. I did not ask for an upgrade nor did the agent ask me if I wanted the upgrade, it just appeared on the statement of charges. I am not disputing any other charge, the total bill was $1,223.84 only the $240 upgrade charge, which I did not agree to.

  Business Response

  Date: 07/12/2024

  Complaint ID: ********
  ********************** RR#: 155208804

  This correspondence is being sent in response to a query made by *************************. Thank you for allowing us the opportunity to review your concerns. 

  We apologize for any confusion caused regarding the Vehicle Upgrade fee.  Upon receipt of your inquiry as well as review of your rental, we have determined a credit is warranted. Therefore, we have processed a refund of the Vehicle Upgrade Fee in the amount of $240.00. Please note, the full amount refunded is $244.00 with applicable taxes and fees. Please allow up to 5-7 business days for the funds to show on your account. Rest assured, this matter is being addressed with appropriate management to ensure proper customer service procedures are being followed and for corrective action to be taken where necessary. 

  Customer Answer

  Date: 07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13, 2024 I picked up the rental car I had reserved online at the Thrifty car rental station at the airport. I was provided with an estimate of charges that matched what I saw online, namely: the car would be $67.45/day for 4 days, plus additions for insurance, taxes, fees, etc. My total estimate came to $789.39.I used the car for the 4 days with no problem and returned it to the airport. I was not shown a receipt when I returned it but was told it would arrive in my email. Later while at the airport that email arrived, and the car daily rental price was now showing as $154/day for 4 days. The additions for insurance, taxes, fees, etc. remained mostly the same but the total charged to me came to $1,372.92 due to the increased in the daily cost.I did not receive an explanation as to why I was being charged more, and I have attempted to contact Thrifty for an explanation but their telephone number has no options to speak to a live person, and my email inquiries have gone unanswered.

  Business Response

  Date: 06/27/2024

  Complaint ID: ********

  RR#: 161617035

   

  Thank you for contacting us. We apologize for any misunderstanding regarding your charges. A review of our records indicates our ************* team corresponded with you via email on 06/26/24 informing you they corrected the daily rate and issued a refund of $416.35 to your credit card. Please allow up to 7 business days for the refund to post to your account. The refund is less than you expected due to the extra hour charge plus the extra day charge of all daily fees as they are not prorated. Thank you again for allowing us to review.