Complaints

This profile includes complaints for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Thrifty

  8501 Williams Rd Estero, FL 33928-3325

• 

  Thrifty Car Rental

  1 Airport Blvd Bentonville, AR 72712-7162

• 

  Thrifty Car Rental

  1 Airport Rd Little Rock, AR 72202-4404

• 

  Thrifty Car Rental

  5103 Hollywood Ave Shreveport, LA 71109-7766

• 

  Thrifty

  221 Airport Rd Arden, NC 28704-9404

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thrifty Rental uses deceptive tactics to overcharge their unsuspecting customers. I rented a car at the ******* Airport and was not informed that none of the ******** bridges provide a cash payment lane. The options if your re renting a car is to buy a transponder (Fast track) or be billed through the license plate which ********************** rebills you and adds a $15 administrative fee for each toll. I used 7 bridges for a total 0f $49 which I willingly will pay. However paying more than 100% of the toll x 7 is more than unreasonable, it is gouging, plain and simple. I called the ********** services and was told that I signed a rental agreement (Im sure that the information is in the small print in one of the pages) and that I would be required to pay. I find this type of business dealing to be extremely shady and dont plan to pay these fees but Im sure Im not the only person who has been suckered by this company (and probably most rental car companies) and wanted to see if BBB could do something about this extremely deceptive tactic.

  Business Response

  Date: 09/16/2022

  Complaint ID: ********

  RR#: 810070472

  Thank you for contacting us. We appreciate the opportunity to assist. 

  Per the terms and conditions of your attached signed rental agreement you are responsible for the administrative fee. A review of our records indicates when you contacted our Toll Processor on 09/07/22 they offered as a courtesy to reduce the administrative fee by 50%, however you declined this option. As you were properly billed we respectfully decline your request for a refund. 

  While I understand this is not the outcome you were anticipating, I hope you will respect our position on this matter as we consider it having been fully addressed.

  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter. 

  Customer Answer

  Date: 09/17/2022

   
  Complaint: 17933359
  
  I am rejecting this response because: the agreement that I signed was in fine print and the clause was one of multiple clauses signed after I waited for over an hour for my vehicle which was not ready when I arrived at the rental location, the rental car was given to me through Hertz and not at the Thrifty stand and I was never advised that I could purchase a Fast Track pass or that all bridges in ************ do not permit/have a lane for cash payments. Had I been advised of this, I would not feel that I was being taken advantage of. I do not object to paying the tolls (and did send a check to Thrifty Processing for $49 already) and I offered to pay a one-time administrative fee of $15, but $15 administrative fee for each toll is plain and simple financial gouging by a greedy corporation that hides behind the fine print of a contract. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/19/2022

  Complaint ID: ********

  RR#: 810070472

  I apologize for the wait you encountered upon your arrival. As you were correctly charged for the toll administrative fees and offered a fair resolution by our toll processor, we stand behind this offer. 

  While I understand this is not the outcome you were anticipating, I hope you will respect our position on this matter as we consider it having been fully addressed.

• Initial Complaint

  Date:09/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5th 2022 I went to pick up a car that was arranged by thecar reparement dealer( *****/melbourn) for me and my service animal; although I was going to be fully responsable 100%for the payment( rented for 6 days); I was so rudely mistreated and almost reprimented by the Receptionist whom verbally escolted me for manifesting they dont rent to people with pets. After explaining that the dealer made the arrangements for MY service animal andme she reiterated that the car should be perfectly clean and not even one hair of the animal. The Car was showed to me were to get it, not even walked properly & documented the condition of the car (which was not properly clean and in prestine condition -as covid mandates) The recepcionist exhibited anger, rudeness desdain perhapps discrimination for the NATURE OF MY RENTAL NEEDS TO BE PROVIDED. I felt extremely mistreated and i avoided to extend the verbal exchange. I took the car and drove it to my home; after 4 hrs ; stil with the the bad rental experience in my mind and feeling abused I decided to returned the car, and I did it. The receptionist and the manager received the car and manifested that a full day 0f ***** USD was going to be charged to my **************** card plus ****** for cleaning the car because of the "Service Animal". I avoided any confrontation and manifested that I was going to dispute the illegitimate charges for a service not provided and going to reach BBBto a further compliant and investigation . I believe no one should experience this type of treatment from any bussiness. I will appreciate your help. *******************************/********************

  Business Response

  Date: 09/23/2022

  BBB Case: 17933141
  RR No: Y28163936
  
  This is a response to *******************************
  
  Your case number is ********. Please reach out to us at ************ with your card information so that we can process this refund for you.
  
  Thank you for contacting us.

  Customer Answer

  Date: 10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 10/20/2022

   
  Complaint: 17933141
  
  I am rejecting this response because:

   

  I called the 800# you gave me in your response and no one there had any idea what was going on. I have not received the promised refund.

  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 10/21/2022

  BBB Case: 17933141
  RR No: Y28163936
  
  This is a response to ******************************** 

  We apologize for any difficulties caused. When calling the number ************, please reference the case number ******** to the agent on the phone. The office hours are Monday-Friday 0700-1900h CST. All necessary notes are within the before-mentioned case and the charge card information will  be taken and provided to the appropriate agent for processing. 

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1.Refusal to refund $1102.50 additional upgrade fee for a prepaid dishonored reservation. 2.Fraud: On 6/11/22, Vendor claimed that I had requested upgrade to a larger car (Discovery). I did not.3.Aiding and abetting fraud: Thrifty **************** has accepted the vendors fraudulent statement at face value despite my rebuttals. They have not provided me the video record of the rental counter and of entry area (it will support my statements), their State license number to file a complaint.*********************** dishonored fully prepaid reservation for Jeep Compass (midsize SUV) rental for $385.86 (***** points) through BAC Travel, for the period from 5/18/22, 11:30 am to 5/22/22 8pm at *************** Thrifty. I reached the counter on time. The agent entered my drivers license and credit card information, but at 12:14 pm told me that he had no car. I waited but no car became available. Agent then offered to rent a Discovery or a *** for an upgrade fee of $200/day. I protested the upgrade fee as I had prepaid and they should have saved my car. He said there was nothing he could do because he had no other car. Thrifty made me sign upgrade fee under duress: I was hungry, frustrated, tired of standing in line, and in need of a restroom break. My wife was babysitting our suitcases, and we had a 3-hour drive ahead to ********** and next day to *************** with prepaid nonrefundable hotel. Without a car, I would have been stranded. I could not rent from another vendor as I had no other booking. There were long lines at other vendors. Besides, my Thrifty booking was nonrefundable I would have lost the full $385.86 if I had not rented from Thrifty. Due to these extenuating circumstances, I signed the upgrade rental agreement. Thrifty refuses the refund because I signed the upgrade fee. On 5/26/22, I requested Thrifty to refund the $1102.50 upgrade fee. On 5/31/22 Thrifty emailed that they had released refund but no refund came. Thanks.

  Business Response

  Date: 09/14/2022

  Complaint ID: ********

  RR#: 574256233

  Thank you for contacting us. I apologize for any misunderstanding regarding your charges. After a thorough review we agree to refund the upgrade charge of $1099.02 to your credit card. Please allow up to 7 business days for the credit to post to your account. 

  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter. 

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 17921009
  
  I am rejecting this response because:

  Demand for Compensatory and punitive damages for fraud and refusal to refund:

  Due to Thriftys refusal to refund the $1102 upgrade fee, I complained to BBB on 9/7/22. On 9/14/22, Thrifty replied to my BBB Complaint (ID: ********, RR#: *********), I apologize for any misunderstanding regarding your charges. After a thorough review we agree to refund the upgrade charge of $1099.02 to your credit card. Please allow up to 7 business days for the credit to post to your account. Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter. 

  I will accept Thriftys refund for the unwarranted upgrade fee. However, I deserve and demand additional compensatory and punitive relief, which I could not seek via the BBB Complaint due to lack of such option.  If BBB does not allow me to pursue this separate demand, I will reject Thriftys refund. Here are my reasons:

  Compensatory Damages for Thriftys multiple refusals: I would have accepted the $1099.02 refund had Thrifty issued it per their 5/31/22 reply to my 5/26/22 refund request. However, Thrifty issued no refund. I wrote several emails to Thrifty, and read Thriftys numerous refusals and empty apologies (35+ emails between 5/26/22 and 9/27/22). Out of immense frustration, I googled my options, and filed customized complaints with my bank card (on 7/19/22 and 8/7/22), BBB on 9/7/22, and the ****** of ******** General on 9/8/22. I reviewed all prior emails, and collated them in one file to attach etc. I estimate spending 15+ hours on such work; this was time I took out from my professional physician work. At my usual and customary fee of $600 per hour, value of my time was $9000.00.

  Punitive Damages: Punitive damages are meant to punish Thriftys fraud and other particularly egregious behavior, and provide exemplary damages to dissuade the defendant from behaving that way in the future. For items 1, 2 and 3 below, punitive damages equal to the compensatory damages should be payable in the amount of $9,000.00.

  1.    Fraud: Thriftys ******* branch concocted a fraudulent argument on 6/11/22 that you were originally assigned to a *** at no charge but preferred a larger vehicle (class T4). Thrifty reiterated it on 6/16/22, and 6/23/22. Thrifty ignored my 6/12/22 email response Your agent's statement is false and fraudulent! Please listen to their video record. I did not want a larger car at all. I would have preferred a smaller car for ease of maneuverability and fuel efficiency. Your agent entered my info but then said he did not have a Jeep Compass. The last 2 cars he had were a white *** and a white ********** Both were of equal size and he demanded $200 upgrade fee for each one of them. I would have preferred *** but he suddenly took if off availability list for some reason and someone drove it away (Please review record of what happened). Besides, the *** he had was not the smaller one like the 325I; it might have been X5. I repeated this reply on 6/13/22, 6/17/22, 6/23/22 etc.

  2.    Thrifty **************** aided and abetted the ******* Thrifty Agencys fraud by not properly investigating it.

  a.    On 6/12/22 (and 6/23/22, 6/3022, 7/14/22, 7/19/22, 8/31/22)), I asked  Thrifty for a copy of the video record of the indoor Thrifty rental counter dated 5/18/22 from 11:40 am to 12:40 pm. It will show that I did not ask for a larger car, and that Thrifty demanded an upgrade fee of $200 daily for both the *** and the ********** I also requested a copy of the video record of driveway just outside the rental entrance near the attendant building dated 5/18/22 from 12:00 pm to 12:40 pm. This will show the size, model and make of the 2 white cars that were parked there, and were offered to me for a $200 daily upgrade fee. This video would prove that I did not ask for a larger car, both the *** and the Discovery were of the same size, and the *** was driven away by another renter leaving only the Discovery available for me. Thrifty never provided the video.

  b.    Thrifty ignored my 6/12/22 (and 6/17/22, 6/20/22, 6/23/22, 7/19/22, 8/31/22) explanation that I had no need for a larger car. We were only 2 travelers my wife and I, with 3 small suitcases for a 4-day trip. We had thoughtfully reserved a midsize SUV so we could drive on the winding cliffs to ***************. There was no reason for ** to spend another $1102 on top of the $385 we had prepaid (total $1487) for a 4-day rental.

  c.     Thrifty insisted on the upgrade fee arguing that I had accepted the upgrade fee and signed the contract. Thrifty refused to consider my 5/26/22 (and 6/12/22, 6/20/22, 7/19/22, 8/31/22) explanation as to why I had signed the upgrade rental agreement, I reserved a fully prepaid Jeep Compass (midsize SUV) rental for $385.86 through BAC Travel, for the period from 5/18/22, 11:30 am to 5/22/22 8pm at ******* Airport Thrifty. I reached the counter on time. The agent entered my drivers license and credit card information, but at 12:14 pm  told me that he had no car. I waited but no car became available. Agent then offered to rent a Discovery or a *** for an upgrade fee of $200/day. I protested the upgrade fee as I had prepaid and they should have saved my car. He said there was nothing he could do because he had no other car. I was hungry, frustrated,  tired of standing in line,  and in need of a restroom break. My wife was babysitting our suitcases, and we had a 3-hour drive ahead to ********** and next day to *************** with prepaid nonrefundable hotels. Without a car, I would have been stranded. Due to these extenuating circumstances, I signed the upgrade rental agreement.

  3.    On 6/30/22 (and 7/14/22, 7/19/22, 8/3122) I emailed to Thrifty Please  provide me address of the ************ where I may file a complaint about this matter if it remains unresolved. Thrifty did not provide me this information, and probably violated another law. For example, I am required to prominently display a notice that consumers may file a complaint about me with the ************* of CA.

  4.    Thrifty ignored several of my emails so I had to rewrite those; e.g. 6/20/222, 6/21/22, 6/22/22, 6/23/22, 7/8/22, 7/10/22, 7/11/22, 7/12/22, 7/13/22, 7/14/22 and so on.

  5.    We have suffered considerably:

  a.    On 5/18/22, this experience cost at least 30 extra minutes of time in getting the car. We were hungry, frustrated, tired of standing in line, and in need of a restroom break. My wife was babysitting our suitcases, and we had a 3-hour drive ahead to ********** and next day to *************** with prepaid nonrefundable hotels. Without a car, I would have been stranded.

  b.    This experience ruined our vacation. We were stressed out. Moreover, it was hard to maneuver this large car on the winding cliffs to ***************. We had purposefully reserved the midsize Jeep compass for this drive. The value of our 5 day trip was at least $25,000 in lost revenue. I am not including this loss in my demand.

  c.     Despite my request, Thriftys agent did not properly explain the Discoverys controls. We had to later learn how to adjust the side mirrors, parking brakes, lights etc.

  d.    Thriftys agent never apologized. He was nonchalant as if it was not Thriftys fault.

  e.    My Thrifty reservation was prepaid and nonrefundable. I could not rent from another vendor as I would have lost the $385 that I had already paid Thrifty.

  Demand: Compensatory damages: $9000.00, Punitive damages: $9,000.00 = Sum $18,000.00.

  *

  Background: I reserved a fully prepaid Jeep Compass (midsize SUV) rental for $385.86 through BAC Travel, for the period from 5/18/22, 11:30 am to 5/22/22 8pm at ******* Airport Thrifty. I reached the counter on time. The agent entered my drivers license and credit card information, but at 12:14 pm  told me that he had no car. I waited but no car became available. Agent then offered to rent a Discovery or a *** for an upgrade fee of $200/day. I protested the upgrade fee as I had prepaid and they should have saved my car. He said there was nothing he could do because he had no other car. I was hungry, frustrated,  tired of standing in line,  and in need of a restroom break. My wife was babysitting our suitcases, and we had a 3-hour drive ahead to ********** and next day to *************** with prepaid nonrefundable hotels. Without a car, I would have been stranded. Due to these extenuating circumstances, I signed the upgrade rental agreement.

  Upon returning home, on 5/26/22, I requested Thrifty to refund the $1102.50 upgrade fee. On 5/31/22 Thrifty replied: I reviewed your rental and confirmed the changes that were made to your rental. The rental information available to us does not indicate that an adjustment is due, and we verified that there were no extra charges incurred. Our system showed that there was an authorization hold amounting to $1103 and that the hold is released once the vehicle is returned and the contract is closed. If youre not seeing this available, please speak with your bank as they are responsible for the release of the authorization. I contacted Thrifty again as I saw no refund on my credit card. On 6/11/22, Thrifty made a fraudulent argument (see above).

  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 10/04/2022

  Claim No.: 17921009
  Rental Record.: 574256233
  
  
  This is in response to *****************************
  
  Thank you for your patience while we review this matter for you.
  
  While I understand this is not the outcome you were anticipating; we ask that you respect our final decision on the matter as we consider it having been fully addressed. Further requests to revisit this matter will not be considered. Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
  
  
  Thank you for contacting us.

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Thrifty August 19,22 to retrieve a vehicle I reserved. At the counter I placed a $200 deposit required by them on the vehicle. When I went to grab the car there was an ********* was told to wait 20 minutes. After 20 mins they gave me a vehicle that was obscenely dirty, extreme smell of cigarette smoke, dents, and something broke inside. I went to the window and didnt accept the vehicle. Thrifty was completely out of the type of vehicle I reserved on Hotwire and/or anything like it. After hassling with Thrifty I was fully refunded by Hotwire $850, and offered a $50 credit by a Thrifty manager. I didnt accept the credit because I never plan on using Thrifty again. After 3 days I noticed Thriftys hold wasnt released. I contacted Thrifty and they told me the hold was released on the 19th and offered a code. I contacted ******* *****(my apple credit card) and explained theres still a hold and Thrifty claims they released it. An apple representative said Thrifty never released the hold on my card. I explained there was a code and ******* Sachs said the code doesnt go to anything. I started researching and I found the code on all my paperwork and realized it was just a code for my reservation. I called thrifty again and they claimed to release the funds but refused to provide me with evidence the funds were ever released or put it in writing. I contacted a ******* ***** manager that said it clearly shows Thrifty never released the hold and are indeed still holding $200. I then asked Apple for a call back from corporate office. I received a call back from Apple(******* Sachs) Sep 1st 2022. Apple says Thrifty never released the funds and is still holding $200, causing those funds to be unavailable to me. I called thrifty Sep 1,22, this time a rep said the funds were released on August 20,22. This is contrary to them initially telling me the funds were released on the 19th. 13 days later Thirfty is still holding my $200 and a manger never called me back.

  Business Response

  Date: 09/14/2022

  BBB CASE#: ********
  ***************#: 817900580
  
  
  This is in response to *******************************. Thank you for allowing us the opportunity to address your concerns.
  
  Depending on the financial institution, there may be a delay between the time the charges are received and when the hold is released. The length of time this takes is not determined by ***** and may take up to thirty days.  Since the card issuer is responsible for releasing authorization holds/funds back to their customers'accounts, we recommend you contact the card issuer directly.  You may also call our *********************** team directly at ************* with your financial institution on the line so that we may further assist.  When calling please reference case # ********.
  
  Please know that we take all customer concerns very seriously.

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked through a 3rd party for a flight hotel and car. My trip to phoenix was august 19th through 23rd. I originally booked for a convertible for my husbands birthday. When we landed we got to thrifty about 11pm. We walked up and were told that they dont have any cars to give us. They dont know how long it would be. Why couldnt we have gotten a call im sure they have a reservation list of all people renting for the day. We waited for about an hour to see a lady shutting off the lights. I walked back furiously and she said they may have something to give us. If I never would have walked back she would have just left and turned the lights off. We waited another hour at this time it was 1 in the morning. We are tired and ready to go to our room. They finally bring us a suv not close to what I rented. The prices were different from what I agreed too and my husbands birthday was ruined. I didnt ask for an suv it was suppose to be a surprise. Thrifty let us down. The car wasnt clean upon arrival. I need help. Any compensation discount would be appreciated. If you didnt have what I asked for youre supposed to give me something better or equivalent not a dirty down grade. There wasnt any options left at 130 in the morning so we had to take the downgrade. My mom is a retiree from hertz so I know how it works. Never again will I rent from thrifty again!!

  Business Response

  Date: 09/13/2022

  BBB Case 17929616
  Res No: K1952728619
  
  This is a response to ***************************
  
  I apologize for the issues youve experienced with the rental location. I have issued a refund of $88.26 to the card on file. Please allow up to 7 business days for processing.
  
  Thank you for contacting us.

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a Thrifty car rental reservation via Expedia for 8/26/22 @ 8am pickup to 8/28/22 8PM drop off at *** car rental facility in ********. Upon arrival I purchased add-on full coverage insurance and was told there would be an extra $200 hold on my card, my rental agreement #********* indicates $332 in anticipated charges for the insurance beyond the $261 prepaid rental; and that a $532 credit card auth would be held on my card. I returned the vehicle Sunday 8/28 at 714pm to the *** rental garage and took photos of the car as the associate was walking among approx 5 rows of cars telling everyone to leave keys on front seats, (I snapped pics timestamped 714 & 715p of the vehicle). 8/30 I realized I had two $177 holds on my card, my car was never checked in; Tuesday ****** in customer service said she'd have *** close it out [case #********]; 8/31 another charge was on the card, ************ ****** 'escalated' & promise closed out in hours [case #********], Thurs 9/1 I tweeted when a 4th $177 charge was pending on my card, ******* customer service promised it would be closed out- today 9/2 there is a 5th $177 hold, still no receipt, my credit card is running out of available credit which I need. Today when I messaged on ******* I was told to wait, then given a phone # supposedly for BWI, it goes to a cell phone voicemail. I returned the car on time on 8/28. No one seems to be interested in helping at Thrifty and I'm at a loss. Attached is rental *********************** of returned vehicle w/timestamp and ******* convo. I need this closed out, please help.

  Business Response

  Date: 09/14/2022

  Complaint ID: ********
  ********************** RR#: 830993822

  This correspondence is being sent in response to a query made by ***********************************. Thank you for allowing us the opportunity to review your concerns. 

  We apologize for any concern caused by the delay in your rental invoice being closed out. Our records show the rental was returned on 08/28/22 and the final invoice generated on 09/03/22.  We have attached your final invoice for your review and record. Please note, any authorizations made on your account during this time were released on 09/03/22 when the final charges were billed. Rest assured, this has been addressed with our Area Manager in ********* for their review and corrective action where deemed necessary.