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Business Profile

Fence Contractors

CIS Fencing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two deposits were paid to this company for a privacy fence, once deposit in February 2022 and second deposit June 2022 at this time the company claimed the second deposit was for obtaining permits I contacted the ************************ and they obtained permit however they have yet to install my fence or give me a date in which it would be installed. I have all text and email correspondence of all my attempts to contact them and them just giving me the run around. I have asked for my deposit be returned numerous times and all they tell me is that they are working really hard and keep promising me I will be next up for installation. At this point I would like my money back so I can seek a more reputable company.

    Business Response

    Date: 05/01/2023

    We have spoken to the client to explain our installation delays and are in works to get her installed within this week of May 1st

  • Initial Complaint

    Date:01/18/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted with CIS to install chain link fence back in December 2021 (initial DP was $425) then we were tapped or a second installment May 2022 ($700) which as I understand was to cover city permit which they applied for in March 2022 and now expired on 09/26/22. Original sells person was **** and since we started with the company, maintaining communications has been a issue; meaning we'd call and for long periods no call back. Our project contact person is *************************** **************. We are now in 2023 and still no fence installed. My wife (*****) was told the expected date range to now be mid January and since today is January 17th we decided to file based on Mr. ******* indicating a good amount of the funds already provided wouldn't be returned. This is unexceptable. Please help and thank you in advance.

    Business Response

    Date: 04/17/2023

    ********************** fence was built on February 7 and inspection passed on March 3rd after permit was renewed. Client has paid in full and I was never aware of this complaint.

  • Initial Complaint

    Date:10/24/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract signing date February 3 2022 what the business promised to provide you Cancel the contract without returning the initial payment what is the nature of the dispute non-compliance, delay 8 month and 3 weeks, lack of seriousness, not keeping me well informed, and negligence with the city to obtain the permits whether or not the business has attempted to resolve the problem Not only does it offer to cancel the contract without returning the initial payment

    Business Response

    Date: 10/24/2022

    This person is aggresive and factually incorrect about the status of his permit. Today he decided to threaten my personal safety so I cancelled all his work. I opened a police report and will not be working for this animal. I have all my records straight and he is coming here to try and harm our reputation because he knows he can't pursue legal action against us.

    I will not continue any business with him and will NOT be returning his deposit per the terms and conditions HE sidned and agreed to. I dont care how many reports to BBB he places. If receiving actual threays to my safety is not a reason to cancel a contract, then nothing is.

    Good grief.

CIS Fencing is NOT a BBB Accredited Business.

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