Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to share the negative experience I’ve had with 6AMRun. Approximately two months ago, I contacted the company’s CEO, **** ******, and placed an order for a total of 205 mixed products, for which I paid $4,305. However, I faced significant issues with the delivery:
  
  Incomplete Delivery: Despite ordering 205 items, only 6 products were delivered.
  When I reported this to **** ******, he acknowledged the mistake and assured me that the payment would be made promptly. However, for the past two months, I have been subjected to constant stalling tactics, and no payment has been made. My repeated attempts to communicate have either been ignored or brushed aside. This situation now amounts to fraud.
  
  For this reason, I want to warn anyone considering doing business with 6AMRun to be cautious. Based on my experience, they are an unreliable company. By sharing this negative experience, I hope to prevent others from facing similar issues.
  
  Additionally, my lawyer has held four online meetings with **** ******, during which these discussions were recorded. We are now preparing to file a lawsuit using the recordings, emails, payment receipts, conversations with bank representatives, and invoices as evidence. **** ****** has repeatedly promised to make the payment, but it has yet to be fulfilled.
  
  If the payment is not made within one week, I will personally visit their office with the police to resolve this matter. Furthermore, I will share my experience on all sales platforms and customer review sites.

  Business Response

  Date: 12/03/2024

  See attached.. Not only did we ship requested products but we also refunded. All images attached.

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  Hello,I am writing to respond to the explanation provided by 6am Run regarding my complaint:I would like to state that I have not received the payment owed to me.I am attaching all email correspondence with Parham **** ******, the CEO of 6am Run, to this response.The shipping label provided in the attachment was supplied to 6am Run by us.I ordered a total of 205 products from 6am Run, but only 6 products were shipped using that label.Despite the company’s 125% refund policy, the following issues remain unresolved:The cost of the missing products has not been reimbursed.The company has not taken any steps to retrieve the products I wish to return.For these reasons, I reject the company’s response and kindly request BBB’s assistance in resolving this matter.Thank you,
  
  
  Regards,
  Complaint ID: 22635169
   
  
  
   
   

  Business Response

  Date: 12/10/2024

  We can speak with the client and have also provided legal info. There was a ton of miscommunication here as the client would NOT call us bc "They dont Speak English"

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 17, 2024, I placed an order with 6 AM Run, owned by **** ****** for 200 units of merchandise, with the understanding that the products would be shipped directly to Amazon. The total transaction amount was $4,483.50. However, only 13 units were shipped instead of the agreed 200 units.
  
  Initially, 6 AM Run provided fake tracking numbers as proof of delivery. After 90 days, Amazon closed the shipment and revealed a discrepancy of 187 units. They also identified a weight discrepancy as follows:
  
  Shipping plan weight: 174.61 lbs
  Carrier weight: 11.9 lbs
  Difference: 162.71 lbs
  
  **** ******, the owner of 6 AM Run, promised to ship the remaining units to our warehouse within 10 days. It has now been three weeks, and no resolution has been provided.
  
  Unprofessional Communication:
  Despite numerous attempts to resolve this issue, I have received unprofessional and evasive responses from **** ******. His emails include emojis and an overly casual tone, trying to downplay the seriousness of the issue. He has made excuses such as holidays, attending expos, or being in meetings, and even sent fake refund screenshots to mislead us.
  
  Fraudulent Behavior:
  Upon further investigation, I found many complaints on Trustpilot and the BBB against 6 AM Run, describing similar scams where payments are taken, and goods are not delivered. Many resellers have also reported **** ****** filing baseless IP complaints on Amazon, regardless of MAP violations. To protect my account, I deleted our listings as soon as they went live.
  
  Desired Resolution:
  We are demanding a full refund of $4,483.50 for the undelivered merchandise. **** ******’s actions are unacceptable, and no further steps have been taken to resolve this matter.
  
  Please feel free to contact me at ***********************com for evidence supporting this complaint.

  Business Response

  Date: 12/10/2024

  Shipping labels attached, as well as NEW labels of MORE units sent in:

  Customer Answer

  Date: 12/16/2024

  Dear Better Business Bureau,I appreciate your attention to this matter and would like to respond to the recent statement from **** ****** of 6 AM Run regarding the tracking numbers.While it is true that tracking numbers were provided, they were not accurate or satisfactory. Upon thorough verification, the following discrepancies were noted:Invalid Shipments: The tracking numbers provided do not correspond to the correct quantities or items from the order. Only 13 units out of the 200 ordered were shipped, and no additional shipments were associated with the remaining items.   Screenshot proof attachedThe tracking information did not reflect fulfillment of the full order as per our agreement, leaving a significant shortfall.Some of the tracking numbers referenced unrelated shipments or were invalid when checked with the carrier.This situation has caused considerable business disruption, and despite multiple attempts to resolve it directly with 6 AM Run, there has been no satisfactory resolution.
  
  
  
  
  Regards,
  Complaint ID: 22612922
   
  
  
   
   

  Business Response

  Date: 02/20/2025

  Please see the attached labels and see ALL units shipped and Amazon lost them

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *** ***** s/on **** ****** ****** and my father is the owner of A2Z Digital Vision LLC. My company was in contact with 6am company because we wanted to sell their product on Amazon with their authorization. They accepted to sell us the product (Marathod Peach Mango) 200 pieces, and they also accepted to ship the product directly to Amazon warehouse on my behalf. Unfortunately they did not ship the total units that we bought. We bought 200 units for 4200.00$ and only 32 units were shipped out. Additionally, **** ******, the owner that gave us his word and letter of authorization without knowing how to make a authorization letter with respect to amazon’s template that we can sell his brand product on Amazon, the one that we were in contact with during all the process from negociations to payment until the product was shipped, filed an IP complaint against our company on Amazon saying that we are selling counterfeit product. Amazon has blocked the listing, destroyed the 32 units that they sent to Amazon for my business. Now my Amazon account is at risk of deactivation and I’m out of 4200.00. I want this company to refund me. What they did is dishonest. I am not a small business, still I can’t bear this loss. It is outrageous that a company people should trust at first sight is doing this malicious action to take money from small business, and take advantage on other small sellers desperate to find product to sell on Amazon. 6am Run needs to refund me. I attached the invoice, one of the label sent to you, the complaint from Amazon, and some of our conversation through email and phone number. Ive also attached the screenshot of my wise statement.
  Payment was made on 16 August 2024..
  
  There are alot more cases that I know, they have filed cases on him..

  Business Response

  Date: 11/26/2024

  Hello!

   

  This seems to be false and as you can see by the provided labels we even paid shipping and sent EVERY requested unit to Amazon for them!

   

  This person has defamed and Slandered us on ALL platforms and refuses to allow us to help.

   

  This case is CLOSED and NOT true!

  Customer Answer

  Date: 12/04/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  This guy keep on lying again and again, as you can his record with bbb and other platforms, his intentions are also quite clear as he declined our meetings several times, these labels can be issued by any thermal machine based on data provided by human, these are box label, boxes were empty, he sent empty boxes to amazon, i have clear cut decesion, email and response from amazon that shipper i.e fraud 6am run has never shipped the right amount products, proof is attached here..he is trying to defame amazon by saying that Amazon is not saying truth, why a esteemed organization like Amazon will provide us with a biased decesion ,moreover he is defaming me as well by providing irrelevant information.This attachment clearly shows the weight discrepancy and huge gap of weight between the weight told by 6am run and the one received by AMAZON. 6amrun is such a nightmare for me.
  
  
  
  
  Regards,
  Complaint ID: 22607465
   
  
  
  
   

  Business Response

  Date: 12/11/2024

  His assertion we are lying is categorically FALSE

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Date of the transaction: 10 Oct 2024
  * I paid 4400 USD [Invoice attached]
  * I paid the amount to 6AM run to buy some of their products [Invoice attached]
  * 6AM run took the money and did not ship the products.
  * It seems he is a scammer
  * I requested refund and he did not reply

  Business Response

  Date: 10/22/2024

  Hello, This is FALSE and we did everything we promised and even shipped when the payment cleared!

   

  TWO part Parcel:
  
  USPS.com
  
  **********************
  
  **********************
  
  
  Thank you so very much,
  6AM Run Team
  [email protected]
  (p) 707-390-0097
  

  
  

  Customer Answer

  Date: 10/26/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.Dear 6AM Run Team,In response to your
  recent message stating, “This is FALSE, and we did everything we promised and
  even shipped when the payment cleared,” I would like clarification on what
  exactly you are referring to as “false.”1-Commitment to Same-Day Shipping: In your October 2nd, 2024, email (attached), there was a commitment to
  ship products on the same day upon receipt of payment. Payment was
  completed on October 10th (see attached Wise bank slip). However, despite
  multiple follow-ups through phone calls and emails, shipping labels were
  only created on October 19th, and the shipment itself did not occur until
  October 22nd—after I had requested a refund.Could you please confirm if this delay aligns with the original
  commitment stated in your email?2-Lack of Specific Shipping Updates: After payment was received, I was informed multiple times that my items
  were “packed” and a pickup was “scheduled,” but no specific date or time
  was ever provided (referenced in the 6AM Run email dated October 22nd,
  2024). This lack of clear information and ongoing delays raises questions
  about the communication and business practices involved. Is this type of
  communication standard for 6AM Run operations?Given the series of delays and unmet commitments, I have unfortunately lost trust in 6AM Run’s ability to fulfill orders as promised. As previously requested, I would like to proceed with a full refund.Please confirm the
  steps for the refund process.
  Regards,
  Complaint ID: 22460233
   
  
  
  
   

  Business Response

  Date: 11/04/2024

  Again,

  While you may not be satisfied with the outcome, timeframes, or process, we do our best to put customer service FIRST! IF the products are shipped back we can look at a different option. However when it comes to wholesalers and retailers or policies are very strict to protect ourselves too.

• Initial Complaint

  Date:10/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As the owner of the company, I am deeply concerned about the recent situation involving our employees. On August 7th, Our account department paid $4,578 to 6 am Run for 200 units, but only received 12 units. We were initially told that the carrier had lost the remaining 188 units, but now believe this claim to be false.
  
  After weeks of our employees trying to reach Hami, the CEO, he finally informed us he would ship the missing 188 units. However, he only sent 48 units, repeating the same excuse about lost shipments. Furthermore, the products sent were not what we had ordered.
  
  When our team inquired about the missing units, Hami frequently responded with excuses, claiming he was busy or in a meeting, clearly avoiding our calls to delay the process. We have requested a refund multiple times, and for two weeks he assured us it had been issued, only to later claim it was lost due to a reversal by Stripe.
  
  Hami's continuous excuses have left us extremely frustrated, and we urgently need the $4,578 refund he owes us for the 188 missing and incorrect units.

  Business Response

  Date: 10/06/2024

  NOT ONLY was the purchased units SHIPPED and arrived: 1*****************
  
  

   

  BUT we also applied a full reversal this week:

   

  See attached!

   

   

  Customer Answer

  Date: 10/09/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22386337

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** ****** ****** and I am the owner of StarDen Enterprise LLC. On May 2024, my company was in contact with 6am company because we wanted to sell their product on Amazon with their authorization. They accepted to sell us the product (marathon Ras, iced tea), and they also accepted to ship the product directly to Amazon warehouse on my behalf. Unfortunately they did not ship the total units that we bought. We bought 220 units for 5035.80 and only 20 units were shipped out. Additionally, on July 21, Hami Mahani, the owner that gave us his word that we can sell his brand product on Amazon, the one that we were in contact with during all the process from négociations to payment until the product was shipped, filed an IP complaint against our company on Amazon saying that we are selling counterfeit product. Amazon has blocked the listing, destroyed the 20 units that they sent to Amazon for my business. Now my Amazon account is at risk of deactivation and I’m out of 5035.80.
  I want this company to refund me. What they did is dishonest. I am a small business, I can’t bear this lost. It is outrageous that a company people should trust at first sight is doing this malicious action to take money from small business, and take advantage on small sellers desperate to find product to sell on Amazon. 6am Run refund me. I attached the invoice, one of the label sent to you, the complaint from Amazon, and some of our conversation through email and phone number. I also attached the payment from my bank account.

  Business Response

  Date: 08/20/2024

  We have multiple times requested a zoom with this person, and they have refused. We need to verify and communicate with them so we can help. It seems they may be over seas or working for another company as a liaison. We need this person to book a meeting and we will assist ASAP!

  Customer Answer

  Date: 08/31/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  I did have a meeting with them and the owner promise that he will fix that. The meeting was this Wednesday August 28. I am still waiting for their fixing. Thank you. 
  
  
  
  Regards,
  Complaint ID: 22132696
   
  
  
  
   

  Business Response

  Date: 09/12/2024

  We are currently working with various members of this companies team, including a ACH dispute filed. While they are sending the BBB multiple FAKE reviews, we have been unable to schedule a meeting and figure out their true issue.

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a transaction with 6AM from our 4 companies in January 2023, paying USD$ 30214.80 for products that were committed to be delivered. Unfortunately, these products were either not delivered or significantly delayed, leading to missed deadlines and financial losses for my business. Despite repeated attempts to resolve the issue, the company has not taken any effective steps to address the problem. The CEO is just delaying it for no reason and has told us that he doesn't want to refund. This dispute remains unresolved, leaving me with no choice but to seek further action.

  Business Response

  Date: 02/13/2024

  Please take this review down. These are not true. We have answered this post multiple times.

  Customer Answer

  Date: 02/20/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  We have been chasing **** for more than a year now. The total amount we transferred to him was more than $30,000 USDWe have all the invoices. The inventory was never received (We have cancelled shipment details as well) and **** is not refunding our Amount. We sent him a official legal notice as well last year but he ignored it. We also have evidence from other people who faced the same issue with **** (6AM RUN LLC)All of them purchased inventory from them but never received the inventory or refund. I have call recordings and zoom recording available as well in which **** promised for a refund but there is nothing except some calls and fake promises. Evidence and details can be provided on request.
  
  
  
  Regards,
  Complaint ID: 21285312
   
  
  
   
   

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A wire transaction was completed on 12/21/23 in the amount of $1,149.50 for 50 units for 6am Marathon recovery drink (Lemonade flavor) for our business. Because of the holidays, delay with order and shipping are understandable. However, it’s been three weeks since the owner advised us products would be shipped with shipping information emailed to us. Numerous calls and emails have gone unanswered. We sent several requests for a refund, but owner has blatantly ignored us. The owner operated in bad faith and from his lack of response, he has no intentions of refunding our money.

  Business Response

  Date: 02/05/2024

  There was verification, and we are always here. If there is ever a need please call us: ?(707) 390-0097?

  Customer Answer

  Date: 02/09/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered."There is verification and we are always here"  Is the response from 6am.  This response is vague and does not address the main issue.What verification? Verification that products were received? If that's the case why not respond to the numerous calls and emails sent prior  to this BBB complaint?  That's because they never shipped the order.  I ordered 50 units of their peach product and received no products, shipping information, or communication stating the shipment was delayed. Originally, they said they would ship the product directly to Amazon, then later said the order was "too small" and they would need to ship directly to us.  6am advised that they would send shipping information that same day or the day after but never did.  I sent multiple emails that went unanswered.  It was a red flag when we noticed that communication was slow after payment was issued.  Thus, we did not trust the provider to be consistent on future transactions and asked for a refund.  Their claim that they're "always there" is dishonest.  They have not returned calls or responded to emails. I regret not reviewing their history on BBB prior to buying from them.  Clearly, there's a history of dishonest business practices with this company.  The only way for this matter to be resolved is to receive a full refund.  At this point, we don't want their products.  I have attached emails showing our attempts to get a refund but received no response. 
  
  
  Regards,
  Complaint ID: 21224538
   
  
  
  
   

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 21224538
  
  

  
  

  
  

  
  

   

  
  

  Please close the below complaint. I received a refund on 3/12/24.
  

  
  

   

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a transaction with 6AM from our 4 companies in January 2023, paying USD$ 30214.80 for products that were committed to be delivered. Unfortunately, these products were either not delivered or significantly delayed, leading to missed deadlines and financial losses for my business. Despite repeated attempts to resolve the issue, the company has not taken any effective steps to address the problem. The CEO is just delaying it for no reason and has told us that he doesn't want to refund. This dispute remains unresolved, leaving me with no choice but to seek further action.

  Business Response

  Date: 08/21/2023

  There was verification that ALL their items WERE shipped to amazon. We also emailed and are now doing a SECOND round of shipments.

   

  We also refunded the account they paid with on Stripe but they changed accounts he said?

  Customer Answer

  Date: 08/30/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  We never received any of the shipments. I have attached screenshots of 1 shipment which was cancelled because of non-shipment. More screenshots can be provided upon request.
  
  
  Regards,
  Complaint ID: 20455213
   
  
  
  
   

  Business Response

  Date: 09/13/2023

  We have submitted proof of original tracking and shipping. 

  We also have done Multiple PayPal transfers to ALSO financially compensate this buyer