Complaints

This profile includes complaints for RL Greenway LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RL Greenway LLC

  8 The Grn Dover, DE 19901

• 

  RL Greenway LLC

  2035 Sunset Lake Rd Newark, DE 19702-2600

• 

  RL Greenway LLC

  2093 Philadelphia Pike PMB 1686 Claymont, DE 19703-2424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2023, I purchased a one month subscription for a 28 Day Parenting Challenge from Parenting Leader. It was my understanding that if I completed the challenge and wanted to continue to use their product, I would renew my subscription, not them.
  I was charged for Jan., February, March, April, and May 2024 a monthly fee.
  When I emailed them they asked for pictures showing how many days I completed the challenge. After a few emails, I submitted the emails verifying I didn't complete the challenge and that I wanted a full refund for all the months I was charged. They only refunded me for the month of May. Everytime I call customer service, it ALWAYS says that all reps are busy and to email them. I've been calling for several days and still no one will answer or help me. You can even call the number and see that no one answers. I've requested through my emails to please speak to a manager to help me with a resolution, but I only received a generic response. I'm also not sure if they're a legitimate business. No one answers the phone and the emails are generic. Thank you for your time and help in resolving this issue.

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the MellowFlow app on a whim (I should mention I am a high-functioning autistic going through a lot of mental hell in my life right now). At first, the deduction of the $341.77 was denied on my credit card due to insufficient credit. However, it was deducted from my account with no warning, and I contacted them about it within eleven days. They said it was necessary to test the app so I could have my refund honored (I have already gotten the refund returned via PayPal due to their untimeliness). They were in poor communication with me and had me go through hoops to access the app in the first place. I have finally gotten access to the app, but I can only do one lesson at a time each day, and after my latest communication, they said they wouldn't honor my request because eleven days have passed.

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2024 I agreed to subscribe to an anti-procrastination app, Mellow Flow. I tried the app for 2 days and decided that it was not for me. Although I agree that this might work for others, I wasn't expecting just filling out prompts of repetitive questions. I did read the conditions, so thinking that I would qualify for the full refund I emailed the company at [email protected]. They agreed to cancel my subscription, but there is no way to see if your subscription is removed from the website itself. I've left two negative reviews on Trust Pilot over the course of 3 days, which was the only way I was able to finally receive a response from the customer service "team". I then read reviews from others on reddit and it seems the same is happening to me: the app isn't terrible per se, however the customer service is negligent which is the opposite of what they say on their website. And because of that, their refund policy is proving to be a scam. I can provide more photo evidence if needed. What I would like out of this is a refund, and a warning to others of the lie that their customer service is attentive.

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a free 7day trial, the app charged me within 48 hours of the trial. I canceled within the free trial, and they will not refund the charge. I have attempted to email multiple times, sometimes they don't respond for months. The refuse to look at the case and refund the money.

• Initial Complaint

  Date:05/22/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible company policy. Refusing to give me a refund unless I complete part of their program within a certain amount of time. But they took so long to answer me about a refund that now I don’t have enough time.

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clickbait on instagram brought me to MellowFlow on 5/10/2024 - big mistake!
  MellowFlow is an app to help break procrastination patterns, but their entire onboarding and payment process is enough to make any person procrastinate. I must have clicked through half a dozen extra add-on features over and over again just to get to the final payment process - totally began to feel like a scam; but I went ahead and paid for a one month subscription.
  
  Couldn't find the app to download at first, but got an email with download instructions later, which is weird - it doesn't appear in app stores (RED FLAG!). I immediately reached out to cancel the subscription and then requested a full refund. The customer support was terrible and told me they would give me 25% refund. I said I wanted a full refund and this is the ridiculous email I got back:
  
  "To initiate a full refund request, customers must contact us via email at [email protected] within 11 days following the initial purchase. As part of the refund request, customers must explain their reasons for dissatisfaction and demonstrate adherence to the plan by completing 7 consecutive lessons. Proof of completion should be submitted in the form of screenshots or other acceptable documentation.
  
  Our Customer Service Team will review each request carefully, considering the provided reasons and evidence of plan adherence, within 1-3 business days. Should the request be approved, the timeframe for processing the full refund will be between 5-10 business days.
  
  Please note, full refunds are not applicable to recurring payment plans. Additionally, certain plans, such as the 28-day challenge, may be exempt from this policy due to the different nature and structure of the offer.
  
  This means that I simply can't authorize a full refund for you, unless you try the program for 7 consecutive days. If you don't want to do this, I can only offer you a 50% refund at the current moment."
  
  This company screams scam and just wants your $$$

• Initial Complaint

  Date:04/29/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have discovered this app is likely a scam after being charged a second time without knowing a payment was due. I have been charged twice and I am trying to cancel my subscription and cut contact with this service, but there is no easy or clear cut process to do so. I have also read that this program may try to steal patient's personal information as well.
  
  The charge went through my apple pay service but the app and the way the program works does not appear in the app store subscriptions. I have attempted to refute the most recent charge through my bank, but the payment is currently still pending and hasn't gone through yet.

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 28-Day No-Yelling Parenting Challenge on 3/12. I contacted them with questions about one of the lessons on 3/13. No response. I contacted them on 3/21 about getting a refund. Received an email on 3/22 letting me know that my subscription has been cancelled (I never signed up for a subscription??) and with elaborate instructions for submitting my refund request, including screen shots of the first 7 consecutive days of my membership. Well obviously I can't do that since I'm already 10 days into the program. SCAM!!!

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/19/24 I received a marketing email from MellowFlow that advertised a full refund if I signed up and completed a 28 day streak. Please refer to screenshots attached - this was not only offered in the email, but when clicking the link from the email, it takes you to several pages on their website further explaining this refund offer and ensuring there are no hidden conditions. I purchased MellowFlow for $29.99 on 2/20/24. Upon completing the 28 day streak and emailing the company as instructed to receive my full refund, the company has not honored it and argued that their refund policy is no refunds if you purchased more than 11 days prior. This was not mentioned anywhere in their “28 day challenge” description. The customer service rep has acted as if this offer never happened and this “28 day challenge” does not exist, but I have the screenshots and the information for the challenge is still posted here: *********************************************************************************************************************************************************************************************************************hcuEGFAycb.UvN42R
  I would like a full refund as was promised originally by MellowFlow. I also want them to honor this promise to other existing customers and stop advertising it if they will refuse to honor it for new customers.

  Business Response

  Date: 03/27/2024

  I wanted to provide an update on my complaint #21459968. After submitting the complaint and the business was notified by you, they did refund my account, so that resolution is no longer needed. If possible, I still want to keep the complaint on file because of their initial refusal to honor their advertised refund, and I think others should be forewarned of how difficult they make the process. And, I think if I hadn’t filed the complaint with you, they would not have refunded.Thank you,

  Customer Answer

  Date: 03/30/2024

  Better Business Bureau:

  
  

  I don’t see a business response in the case but I do see my email to you that they had refunded me. Because they have refunded me, I am satisfied with their handling of the case. Thank you for your help! 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 21459968
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 28 day parenting challenge and was billed $28.00 on 1-17-24. On 2-20-24 I was billed again for $28.00. I sent an email through the system twice with no response. I needed a refund for the second $28 charge, as I didn’t agree to that charge. Nowhere on the website or email did it list this as a subscription. After finally being contacted by the company, they stated that I agreed to this charge (told me it was in fine print at checkout). Also told I could get my money back if jumped through hoops for the guarantee unfortunately, I was unable to do this because the first stipulation was that this is done during the first 7 days; which clearly, it was over a month after because of the recurring charge. So I was told too bad. This “business” should be clear on this being a subscription you are signing up for. Very deceptive.