Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OnTech Smart Services

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  OnTech Smart Services

  45A Commerce Way Totowa, NJ 07512-3106

Review Details

• Review fromGes G P

  Date: 10/06/2022

  1 star
  Horrible customer service. I purchased Ring security system and it took over a month to complete installation. Over 5 rescheduled attempts. They sold me equipment that doesnt work with ring. To make matters worse they charge for each piece of equipment installed at $129. Please save yourself the aggravation and do not do business with this company.

• Review fromJoyce B

  Date: 10/01/2022

  1 star
  They are a bogus company who charges you for bad services and then is completely unresponsive. I had six issues with them. Here is one. THERMOSTAT: I spoke with a representative on January 7, 2022. I had purchased a ****** Nest and later learned that it didnt communicate with the Ring Security System. I contracted with On-Tech to install the ring security system and wanted a thermostat that interfaced with Ring. I called On-tech to find out what thermostat would meet that expectation and was told to buy the Honeywell Smart Color Thermostat. When the installers were here to do the work, the thermostat was installed through the Honeywell App. After the installers left, I tried to connect the thermostat to the Ring system. Turns out that the thermostat that I purchased does not interface with Ring. I called On-Tech on January 21, 2022 and spoke with **** first, and then **** who also included, I believe ***, on the phone about this problem. *** said that they dont tell us what to buy for thermostats, that I should send the thermostat that I have back and purchase one of the many Honeywell thermostats that interface with Ring, and On-Tech would send someone out on the following Wednesday (January 26, 2022) and for a fee the thermostat would be replaced (on top of the fee they have already charged to install the thermostat that I have). Doing this was not an option from my perspective. I asked that the annual membership fee be waived because I received bad guidance regarding the purchase of a new thermostat. *** said that they wouldnt have guided me. He said they would look back at the transcript to see what was actually said and then get back to me. One week later, I have heard nothing.I was charged $80 for this install. When I spoke with **** about a quote for this job, she quoted me an amount of $30 for the install.And that is just the first problem!

• Review fromDOREEN R

  Date: 09/30/2022

  1 star
  Very unreliable service OnTech do no trust them. Calls are disconnected continuously, I took the day off from home for an appt of btwn 10a-12pm. I received a confirmation that the technician will arrive btwn 10am-11:15am. At 12:32pm, no calls from OnTech, I called and was only transferred and disconnected quite a few times. I called again and was told the technician will show up at 12:41pm, and I called again and I am told the technician is running late and will show up btwn 1:30p m and 2:40pm. I cancelled my appointment and requested a refund. Very unreliable service do not use this. I cancelled because I am afraid that 2:40p will be 3:40pm, then 4:40p and ....If I could give ZERO I would however forced to give 1 star as its btwn 1-5 ******* to select.

• Review fromELBERT B

  Date: 09/27/2022

  1 star
  Horrendous customer service. They installed a Nest doorbell in Feb 2022 and it fell off recently and I thought they would back their installation by coming by and reconnecting the doorbell. Boy was I wrong, they wanted to charge me an increased amount of $149 after I initially paid $99 and would not back their installation. There are other companies that provide excellent customer service and back their installation. MY RECOMMENDATION IS TO NEVER EVER USE THEM!!!!

• Review fromMary U

  Date: 09/24/2022

  5 stars
  The first installer OnTech sent was useless. I had a SimpliSafe video doorbell camera with a chime connector. The tech was late, told me I needed a chime. I would have to order from *********** He finally said he could order it from OnTech. He then left, said he had to go home!The second tech, *****, was great. He told me that the Chime for SimpliSafe that the first tech had ordered was wrong and would not work. I would have to hire an electrician to hard wire the Chime and it would be very expensive.***** offered me another option: a ****** Nest doorbell video camera and Hub. We discussed it, it made sense. ***** explained how much I would save with an OnTech membership. I subscribed. ***** took the time to install it. It worked perfectly. I left the live video on. Five hours later, I could no longer get a live feed. ***** came back the next day and fixed it. He said to not leave it on live feed all day. That would drain the battery. I also have a streaming service through my ISP, not cable. He said that was draining the WiFi. ***** called me the next day to see how the camera was working. I told him the battery was at 6% and was working fine. ***** was the one who had told me that the battery had to be at 5% to work properly.To sum it up, *****, the second tech, more than made up for the slipshod manner and work of the first tech. Based on my experience with *****, I would most definitely recommend OnTech.