Business ProfileforAir Venice

Wouldn't rate if if I could.

We are having a refund issue from this specific hotel.
Unfortunately, they are claiming and holding us accountable for a smoke odor we encountered at check-in. This issue was brought to management's attention at check-in, and should've been noted prior to us checking in.

This hotel room was not "check-in" ready however, we aren't the type to complain or make big scenes. You placed my health at risk by not properly addressing this issue before I was allowed to take possession and this level of negligence is criminal.

The first night was the worst. We were tired and all we wanted to do was rest. Despite the odor, management did not offer another room and housekeeping only offered to let us borrow a spray . In the cameras I am sure they saw how the housekeeping lady provided us with the spray because WE asked for it. Needless to say, the issue was not resolved. We decided to sleep it off. Woke up hours later and ordered food. We probably spoke to different receptionist 3/4 different times throughout our stay and they can agree that we never smelled like drugs. We weren't there all day Tuesday because my fiancé and I wanted to explore the city after our first day of being engaged.

We've been at so many different hotels and have good reviews on Hotel Tonight and VRBO. We've never experienced this type of insult, specially not "meth smoking" words from Manny who also agreed that the housekeeper did in fact agreed with the smoke smell being present at check in.

Manny, the "assistant general manager" is insulting us of doing drugs in the hotel room. I offered to take a drug test and he insulted me by saying I would do a fake test. He mentioned how he had 26/27 years of experience in hotel management but had no type of customer service. I work for property management and I am the property manager of an entire apartment complex. I can 100% agree that they are looking to get revenue income. He insulted us of making the whole 3 floors have an odor coming from our specific room. Please tell me how we check out at 3 am and NO ONE COMPLAINED and the receptionist didn't smell us! It is absurd how far lies can go from a "General Manager". Please tell me, because I know working at a apartment complex we get the call right away and resolve the issue in a timely manner not just when someone moves out (checks out).