Business ProfileforActive Appliances, Inc.

This company is fraudulent. This letter is in reference to an on-going issue I have had getting First ******** to approve a legitimate and simple claim of damage caused by normal wear and tear to have my laundry washer repaired or replaced. During the service visit, the technician from Active Appliances verbally notified me that "this should be an approved claim, and that First American is more likely to approve a new machine rather than repair, given that the cost of repair would cost more." Surprisingly, after not hearing from them for over a week, I just learned when I called First American customer service that ********************** issued a report fabricating the reason for the malfunction was due to overloading the machine, and not normal wear and tear. These are the facts and why I am disputing this claim outcome:When Active Appliances was here, they didnt do any diagnosis they didnt open the machine or do any inspection beyond a 2 minute visual look. They came for 5 minutes, looked at the machine and told me specifically that this would be covered by First American.Our contractor installed the ** stackable washer dryer machines in 2017 when we purchased them brand new. The machines have been in good working order since.We NEVER overload the machine and have always followed manufacturer's guidelines. As such, we only load the machine half way when we wash clothes.As you indicated to me in our call a few minutes ago, notwithstanding their claim that this is due to overloading, even the photos from their report do not evidence that the machine has been be overloaded, and show a load that was only half full. IF in fact, this was due to our negligence and overloading, then there is no way the machine would have operated normally for nearly 7 years without issue, and suddenly failed due to overloading as they claim. Active Appliances is a vendor who I have had lots of experience with, since First American always appears to dispatch them given their proximity to my address. In every interaction with them, my experience has been that they do not operate with integrity and that they routinely scam consumers. If you read the reviews I have researched below, they have a pattern of issuing misleading reports in order to drive more business their way, in hopes that consumers will pay them directly to repair, rather than repairing at lower contracted rates through First American. this is not ethical behavior and needs to be reported to First American.In order to substantiate my claim, I did further research on this company. I was utterly shocked to read countless reviews that described my identical situation. Please read the customer reviews for yourself. This vendor is fraudulent:oYelp Review: ************************************************************************* (1.7 average Yelp review / 1728 reviews)oBetter Business Bureau: *********************************************************************************************************************************************************** oBetter Business Bureau: ***************************************************************************************************************************************************************** oHouzz: ******************************************************************************************************************** oFacebook Reviews: ************************************************************, I found countless virtual identical complaint from other customers indicating the same exact practice. Consumers are educated and have access to technology and information these days, and unfortunately Active Appliances has a clear track record and standard practice of abusing consumers by creating fraudulent reports that attempt to influence people to privately pay for repairs at higher rates than the lower contracted rates through First American. There are dozens and dozens of these similar reviews like the one below, which is consistent with my exact story. I have taken the liberty to send a copy of this correspondence and I have filed a report with the ************************* *************************** because this company is a scam artist that needs to be investigated. I sincerely appreciate your help in working towards getting a proper vendor inspection, so we may process the claim for approval to repair or replace my washer.