Business ProfileforAZ Air Conditioning and Heating, Inc.

AZ Air installed my heating and air conditioning system in 2021. I recently had a problem with it so called them to repair my system. When I called to schedule the appointment, they informed me that there would be a $149 diagnostic fee to come to my house. I asked the sales **** ******* if that fee would be credited towards any repairs that were needed. She said YES. I verified this with her twice.Today AZ Air came to my home to diagnose the problem. When I paid the $149 fee, they informed me that the diagnostic fee WOULD NOT be credited towards the repair. I called AZ Air and they acknowledged their error and apologized for giving me incorrect information, but they said that they could not credit the fee because their technician had already completed the diagnostic work. When I first called AZ Air to request an appointment, they offered me two choices - 1) Pay the $149 diagnostic fee (and have it credited towards the cost of repair) or 2) Join their "Membership" and pay a $119 membership fee which would cover the cost of 2 maintenance services per year AND would waive the diagnostic fee. Based on this (incorrect info), I opted to go with option 1, but if I had been given the CORRECT information, I would have gone with option 2. During my conversation with them, I asked if I could have the $149 fee credited if I joined the membership program, and they said NO, because it was after the repair. I would like to have one of two resolutions: 1) refund the $149 fee OR 2) credit the $149 fee towards a year's membership with all the rights and privileges pertaining thereto.