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Business Profile

Semiconductor Devices

NVIDIA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 52 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This week I ordered a 5080 graphics card from Nvidia. The order was placed and went through and was shipped. Now, ***** is telling me it is being returned back and Nvidia says the card did not go through. I would like to know why the order processed if the payment did not go through. Also I would like to order another one and get it sent to me, there system should not have allowed this order to process if it was declined.

    Business Response

    Date: 02/27/2025

    Hello,

    Your order did not go through because your payment was declined by your bank.

    Regards,

    NVIDIA Customer Care

    Customer Answer

    Date: 02/27/2025

     
    Complaint: 22998625

    I am rejecting this response because:
    The card declined as it was a large transaction. I would like to order another one or pay to get this one sent to me. Your support is not very great and I get the feeling you are not an US based support team. 

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a NVIDIA graphics card, and was given a voucher card for a free video game. The code that was given did not work. I contacted NVIDIA within the time frame for the redemption. After making several attempts to correct the problem (both the computer manufacturer and NVIDIA), the redemption period had expired and they refused to grant me the product.

    Business Response

    Date: 02/14/2025

    Hello,  all promotions have a time window when they are valid, this is clearly stated in the promotion materials and the terms and conditions and is set per an agreement between NVIDIA and the game producers.  You attempted to redeem the promotion code outside of that window..  

    Customer Answer

    Date: 02/15/2025

     
    Complaint: 22916649

    I am rejecting this response because:

    I tried several times to redeem the certificate within the time allotted by NVIDIA, but they kept sending me an error message.  When I tried the final time, the message stated I was past the redeem window.  But I had tried several times within the window to redeem the product.


    Sincerely,

    **** ****

    Business Response

    Date: 02/25/2025

    Hello, 

    All promotions have a time window when they are valid, this is clearly stated in the promotion materials and the terms and conditions and is set per an agreement between NVIDIA and the game producers.  *********** show that you attempted to redeem the promotion code outside of that window.

    Customer Answer

    Date: 02/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thanks very much for your kind resolution of the matter.

    Sincerely,

    **** ****

  • Initial Complaint

    Date:02/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nvidia needs to stop limiting supply on new release graphic cards, the release of 5080 and 5090 is a joke, they end up getting sold out everywhere and being listed on **** for up to $9,000. Even **** had a 5090 for $4,800 on the web store.Nvidia gave lttle time for company to review the card and test the cards, then release only a few cards so its all sold out.the 5080 and 5090 will never be MSRP Price due to nvidia. this needs to stop

    Business Response

    Date: 02/14/2025

    We expect significant demand for the GeForce RTX 5090 and 5080 and believe stock-outs may happen. NVIDIA & our partners are shipping more stock to retail every day to help get GPUs into the hands of gamers.

    ****************************************************************************************************************************

  • Initial Complaint

    Date:12/22/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For almost six months now the service NVIDIA offers call ******* NOW has claimed the software supports a certain codec on MacOS. They still advertise the software as having this feature but there is a bug in the software and it crashes every time. They have since disabled the feature but still claim they support it on ***** despite giving no indication when or if it will be fixed. I have reached out to them multiple times and they have not offered any support or resolution as to when this will be fixed. I am asking that they either offer a solid time frame of when the feature will be fixed or remove it from their support features.

    Business Response

    Date: 01/02/2025

    Hello,

    This bug was fixed by ***** with macOS 15.2. Our GeForce NOW team will be rolling back the workaround we provided and restore AV1 decoding once again in a future GeForce NOW client update.

    Regards,

    NVIDIA Customer Care

    Customer Answer

    Date: 01/02/2025

     
    Complaint: 22721099

    I am rejecting this response because:

    NVIDIA has been claiming now for months that it was an ***** issue.  They did not testing and relied on the users to find the bug when GeForce NOW broke.  Then for 4 months they did no testing and until I mentioned it did a response finally get posted.  Due to the lack of testing on NVIDIA's part even with the feature being fixed AV1 has not been enabled, claiming the need to create a new client even though they removed the feature without a client update.  Now they are unable to give any solid date yet they still claim on their site that AV1 support is a feature of their macOS client.  I am asking that they give a solid release date for the fix or they remove the claim they support it until it is fixed.  I have had a capable Mac since June that I have not been able to use AV1 support on, and due to the lack of testing and the lack of giving the end user control I have not been able to use a claimed feature.  NVIDIA could have had a client ready to go by giving the user the option to toggle on or off AV1 decoding but instead control it by a remote configuration forcing the user to accept their timeline even though the feature works again and they claim to support it.


    Sincerely,

    ***** ********

  • Initial Complaint

    Date:11/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nvidia provides an online service called "GeForce Now" which has historically marketed itself as an "unlimited" feature. As of their most recent announcement, they will be changing the current plan of all paying subscription members from unlimited time, to a capped amount of 100 hours a month.This comes off as very "bait and switch" to me due to the fact that they are changing "my subscription" which is effectively a contract.

    Business Response

    Date: 11/18/2024

    Hello,

    The terms and conditions for GeForce Now can be found here.

    *********************************************************************

    You can also cancel your subscription at any time by logging into your account and clicking "Manage Membership".

    Regards,

    NVIDIA Customer Care

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have paid premium for Cobra coverage but Nvidia is effectively not providing any health coverage because the health insurance company is not receiving correct information from Nvidia about coverage. We are caught in a loop between Nvidia and the insurance company where Nvidia says that they have passed on the information and the insurance company says that they don't have the correct information. Everything on the Nvidia is a ticket based where each ticket can take several business days to find out any information and then they do something wrong. As a consumer, I should not have to be the one trying to resolve the issue between Nvidia and health insurance company - Nvidia needs to own the problem and ensure that my family has the coverage for which we have already paid a good chunk of money.

    Business Response

    Date: 11/13/2024

    Hello Bimal,

    For questions with NVIDIA benefits, please contact the Benefits team,  Call ************** or email ************************************************************************************.

    Regards,

    NVIDIA Customer Care

     

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to the geforce now service as an ultimate user to play one video game (Fallout 4). Nvidia has taken away the ability to play the game by taking it "offline for maintenance". I understand servers need maintenance, but this happened roughly last Friday afternoon 11/1/24 and there has been no action taken in good faith by Nvidia to provide a status update or ETA. Given the circumstances, I have no other option than to believe Nvidia is not treating this issue urgently and the game will not be available before my prepaid access ends. This is essentially theft & false advertisement, because I've paid for a service but Nvidia is actively preventing me from using it. The only fair outcome in my eyes is to be refunded for the portion of the monthly subscription cost that I have not been able to use.

    Business Response

    Date: 11/18/2024

    Hello,

    Games can go offline for maintenance for a variety of reasons some not within our control.

    The terms and conditions for GeForce Now can be found here.
    *********************************************************************

    You can also cancel your subscription at any time by logging into your account and clicking "Manage Membership".

    Regards,
    NVIDIA Customer Care

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought product from this company. It was showing delivered but never received package some one HYY signed instant me. i contacted them and told that package was missing. after that i called ***** costumer service and made claim, also they told me that I have to contact Nvidia customer service and they can make a claim under my name so after that, they can refund my money, Now i get this email from Nvidia costumer service..Since our records show the order was delivered and signed for, we wont be filing a claim. There is nothing further we can do on our in in regards to your claim i didnt signed and didnt receive package and they dont want me to help and slow problem, can you please help me .I didnt signed for this package

    Business Response

    Date: 10/16/2024

    Hello,

    ***** has confirmed that the box was delivered to the correct address including signature and photo.  There isn't anything further we can do once ***** tells us it was correctly delivered.

    Regards,

    NVIDIA Customer Care

  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello! I attempted to purchase a one month pass to GEForce through NVIDIA and somehow it became a monthly charge. I do not recall agreeing to this. I attempted to seek a refund for the monthly charges, except for the very first one which I did authorize, through the company's "Contact Us" chat. This would be for 11 charges of $10.83. If the company checks my account, they will see I absolutely did not use the service, I did not even log in in all that time! That's because I didn't know it was charging me every month! I'd like a refund.

    Business Response

    Date: 09/25/2024

    Hello *****,

    Like all other online streaming services, you can cancel at any time but we don't have a way to give refunds for past months of subscriptions.  However, an agent will reach out to you and see if we can help.

    Regards,

    NVIDIA Customer Care

    Customer Answer

    Date: 09/25/2024

    Dear Better Business Bureau,

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the company's quick and fair reply.

    Thank you for your help facilitating!

    In gratitude, 
    ***** ********

  • Initial Complaint

    Date:09/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an nvidia rtx 4070 fe, it overheats badly 90c in ue5 games or when i use high graphics settings. When I try to have nvidia help me, they do mind games and can't give me an exact number And every time it changes their number it's obvious this graphics card is overheating Another thing is the coil whine as I don't remember having it do this last year.

    Business Response

    Date: 09/23/2024

    *******,

    As has been communicated to you many times, your card is operating within spec.  Those are normal operating temperatures.

    Regards,

    NVIDIA Customer Care

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