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Business Profile

Semiconductor Devices

NVIDIA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 47 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I tried to move my account to free. Had an alert on my computer to do this one month ahead of billing (Move to free tier). This was possible as they were chasing payment systems, and locked the ability to dwongrade.Stopped checking as "not worry you won't be charged changing payment systems." I have since opened a ticket the day I was charged with no response. Was unable to click recent order support as no orders how up. Please help this seems pretty predatory at this point to not allow people to cancel before the renewal date put up a message to "not worry you won't be charged., then only to charge them.Have two support tickets that are were never responded to: 250330-000133, and 250319-000121 I just want a refund I never use the service. Please help.

    Business Response

    Date: 03/31/2025

    Hi *****,

    Someone will contact you to resolve this.

    Regards,

    NVIDIA Customer Care

    Customer Answer

    Date: 04/10/2025

    Hello,



    It was ************. They have now refunded my money so I would like to
    close the complaint.



    Regards,

    ***** *****

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my deep dissatisfaction with the technical support I have received and to bring to your attention significant issues within your official documentation.Recently, I attempted to build the kernel for my Jetson AGX **** Dev Kit running Jetpack R36 (release) Revision 4.3. Without modifying the source code of the kernel, even following the official tutorial on Kernel Customization ****************************************************************************************************************** , I encountered an error due to a missing file in the provided tools.I detailed my issue on the NVIDIA Developer Forums under this link *************************************************************************************. Regrettably, the response I received was irrelevant to my query, suggesting steps that did not address my specific problem. This indicates a lack of attention to the details of my question and a reliance on generic, unhelpful responses.Upon further investigation, I discovered that my experience is not isolated. Other users have reported similar frustrations with the support process. If I were to cite all the related topics, this email would be far longer. This pattern of inadequate support and outdated or incorrect documentation is alarming. It hampers productivity and erodes trust in NVIDIA's commitment to its developer community. I urge you to address these concerns promptly by:- Ensuring that support staff thoroughly read and understand customer inquiries before responding.- Regularly updating and verifying official documentation to prevent misinformation.- Establishing a more efficient feedback mechanism to capture and act on user concerns effectively.I hope to see significant improvements in these areas to restore confidence in your support services.

    Business Response

    Date: 03/15/2025

    Thank you for your feedback, we will use it to improve over time.  The developer forums are the right place to ask questions.

    Customer Answer

    Date: 03/15/2025

     
    Complaint: 23068325

    I am rejecting this response because:

    Apparently, even though I expressed my dissatisfaction with the poor experience at the NVIDIA Developer Forum, they didn't take the effort to read my email. If they had read it, they would have immediately realized that I was not asking a technical question. This behavior is exactly the same as what I experienced on the developer forums. This is completely unacceptable and arrogant behavior.

    Sincerely,

    ***** ****

    Business Response

    Date: 03/18/2025

    Thank you for your feedback, we will use it to improve over time.  The developer forums are the right place to ask questions.

    Customer Answer

    Date: 03/19/2025

     
    Complaint: 23068325

    I am rejecting this response because:

    Shame on you, NVIDIA. 

    Sincerely,

    ***** ****

    Customer Answer

    Date: 03/20/2025

    NVIDIA didn't even read my complain and kept repeating the same words like AI. They didn't take it seriously. 

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my GeForce now subscription back on 2/8/25. I opened a ticket back then and discussed this with a support ******** 3/9 I was charged for a subscription. I reached out to customer support asking for a refund, to which I was told 'no refunds, per our policy'. It has now been 5 days of me attempting to change to a free membership (as it should have been back in February), but every time I change the subscription, it reverts back to a 'priority' membership. I do not want this service, I do not use this service, and my last day of thise service should have been back on 2/8/25. I should not have been charged and should be awarded a refund, since your system is having an issue with changing plans. I have updated my ticket daily since 3/9 with your support team and have been told 'this will be escalated', to no avail. I will continue to update my ticket and continue to get the subscription to change to 'free', but your website/system will not actually make this change. Something is WRONG.

    Business Response

    Date: 03/24/2025

    Hi *********,

    Someone will contact you to help if removing the payment method didn't work.

    Regards,

    NVIDIA Customer Care

    Customer Answer

    Date: 03/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Things have been taken care of via Nvidia's customer support, after getting in touch with the BBB to get things rolling.

    Sincerely,

    ********* ******

  • Initial Complaint

    Date:03/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to cancel my subscription a month ago. The website did not provide an option to cancel so I assumed it would not renew. I got an email today (March 13) stating they charged me. I contacted a customer agent, Priya Raju at 7:22 am ***. They stated that they could not refund me then admitted that the option to downgrade to cancel had not been "implemented yet"(see attached screenshots). I do not consent to any futher payments pulled from my card and I want a full refund. They admitted they are at fault.

    Business Response

    Date: 03/13/2025

    Hi *****, someone from ******************* will contact you to straighten this out.

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This week I ordered a 5080 graphics card from Nvidia. The order was placed and went through and was shipped. Now, ***** is telling me it is being returned back and Nvidia says the card did not go through. I would like to know why the order processed if the payment did not go through. Also I would like to order another one and get it sent to me, there system should not have allowed this order to process if it was declined.

    Business Response

    Date: 02/27/2025

    Hello,

    Your order did not go through because your payment was declined by your bank.

    Regards,

    NVIDIA Customer Care

    Customer Answer

    Date: 02/27/2025

     
    Complaint: 22998625

    I am rejecting this response because:
    The card declined as it was a large transaction. I would like to order another one or pay to get this one sent to me. Your support is not very great and I get the feeling you are not an US based support team. 

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a NVIDIA graphics card, and was given a voucher card for a free video game. The code that was given did not work. I contacted NVIDIA within the time frame for the redemption. After making several attempts to correct the problem (both the computer manufacturer and NVIDIA), the redemption period had expired and they refused to grant me the product.

    Business Response

    Date: 02/14/2025

    Hello,  all promotions have a time window when they are valid, this is clearly stated in the promotion materials and the terms and conditions and is set per an agreement between NVIDIA and the game producers.  You attempted to redeem the promotion code outside of that window..  

    Customer Answer

    Date: 02/15/2025

     
    Complaint: 22916649

    I am rejecting this response because:

    I tried several times to redeem the certificate within the time allotted by NVIDIA, but they kept sending me an error message.  When I tried the final time, the message stated I was past the redeem window.  But I had tried several times within the window to redeem the product.


    Sincerely,

    **** ****

    Business Response

    Date: 02/25/2025

    Hello, 

    All promotions have a time window when they are valid, this is clearly stated in the promotion materials and the terms and conditions and is set per an agreement between NVIDIA and the game producers.  *********** show that you attempted to redeem the promotion code outside of that window.

    Customer Answer

    Date: 02/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thanks very much for your kind resolution of the matter.

    Sincerely,

    **** ****

  • Initial Complaint

    Date:02/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nvidia needs to stop limiting supply on new release graphic cards, the release of 5080 and 5090 is a joke, they end up getting sold out everywhere and being listed on **** for up to $9,000. Even **** had a 5090 for $4,800 on the web store.Nvidia gave lttle time for company to review the card and test the cards, then release only a few cards so its all sold out.the 5080 and 5090 will never be MSRP Price due to nvidia. this needs to stop

    Business Response

    Date: 02/14/2025

    We expect significant demand for the GeForce RTX 5090 and 5080 and believe stock-outs may happen. NVIDIA & our partners are shipping more stock to retail every day to help get GPUs into the hands of gamers.

    ****************************************************************************************************************************

  • Initial Complaint

    Date:12/22/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For almost six months now the service NVIDIA offers call ******* NOW has claimed the software supports a certain codec on MacOS. They still advertise the software as having this feature but there is a bug in the software and it crashes every time. They have since disabled the feature but still claim they support it on ***** despite giving no indication when or if it will be fixed. I have reached out to them multiple times and they have not offered any support or resolution as to when this will be fixed. I am asking that they either offer a solid time frame of when the feature will be fixed or remove it from their support features.

    Business Response

    Date: 01/02/2025

    Hello,

    This bug was fixed by ***** with macOS 15.2. Our GeForce NOW team will be rolling back the workaround we provided and restore AV1 decoding once again in a future GeForce NOW client update.

    Regards,

    NVIDIA Customer Care

    Customer Answer

    Date: 01/02/2025

     
    Complaint: 22721099

    I am rejecting this response because:

    NVIDIA has been claiming now for months that it was an ***** issue.  They did not testing and relied on the users to find the bug when GeForce NOW broke.  Then for 4 months they did no testing and until I mentioned it did a response finally get posted.  Due to the lack of testing on NVIDIA's part even with the feature being fixed AV1 has not been enabled, claiming the need to create a new client even though they removed the feature without a client update.  Now they are unable to give any solid date yet they still claim on their site that AV1 support is a feature of their macOS client.  I am asking that they give a solid release date for the fix or they remove the claim they support it until it is fixed.  I have had a capable Mac since June that I have not been able to use AV1 support on, and due to the lack of testing and the lack of giving the end user control I have not been able to use a claimed feature.  NVIDIA could have had a client ready to go by giving the user the option to toggle on or off AV1 decoding but instead control it by a remote configuration forcing the user to accept their timeline even though the feature works again and they claim to support it.


    Sincerely,

    ***** ********

  • Initial Complaint

    Date:11/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nvidia provides an online service called "GeForce Now" which has historically marketed itself as an "unlimited" feature. As of their most recent announcement, they will be changing the current plan of all paying subscription members from unlimited time, to a capped amount of 100 hours a month.This comes off as very "bait and switch" to me due to the fact that they are changing "my subscription" which is effectively a contract.

    Business Response

    Date: 11/18/2024

    Hello,

    The terms and conditions for GeForce Now can be found here.

    *********************************************************************

    You can also cancel your subscription at any time by logging into your account and clicking "Manage Membership".

    Regards,

    NVIDIA Customer Care

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have paid premium for Cobra coverage but Nvidia is effectively not providing any health coverage because the health insurance company is not receiving correct information from Nvidia about coverage. We are caught in a loop between Nvidia and the insurance company where Nvidia says that they have passed on the information and the insurance company says that they don't have the correct information. Everything on the Nvidia is a ticket based where each ticket can take several business days to find out any information and then they do something wrong. As a consumer, I should not have to be the one trying to resolve the issue between Nvidia and health insurance company - Nvidia needs to own the problem and ensure that my family has the coverage for which we have already paid a good chunk of money.

    Business Response

    Date: 11/13/2024

    Hello Bimal,

    For questions with NVIDIA benefits, please contact the Benefits team,  Call ************** or email ************************************************************************************.

    Regards,

    NVIDIA Customer Care

     

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