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Computer Software Developers

Malwarebytes
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Reviews

Customer Review Ratings

2.24

Average of 42 Customer Reviews

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Review Details

  • Richard H

    Date: 11/21/2022

    On Nov.15,2022 I called malwarebytes because I got new windows 11 and get protected from antivirus etc. set up a plan for a lifetime for ****** first ****** would come out immediately the other ****** two weeks later .They sent me to tech support team they was suppose to install malwarebytes Anti-Malware pro activation on it and told me I will be getting billed from malwarebytes webmasters llc. So when all said and done went to the malwarebytes account make sure I got what I paid for but it didn't work immediately try contacting them no answer got a support ticket so said they would get back on email haven't heard back from them since.*********

    Malwarebytes

    Date: 11/30/2022

    Hello, Richard.

    The company mentioned in your review is not affiliated with Malwarebytes. You may have been contacted by a tech support scammer. Unfortunately, it is not an uncommon practice of these entities to impersonate existing cybersecurity/technology businesses in order to persuade potential users to sign up for their services. For more details on this you may check out this article from our blog: https://www.malwarebytes.com/blog/tech-support-scams.

    Malwarebytes does not offer tech support services - we sell cybersecurity software that can be installed on various operating systems. We do not sell any lifetime licenses or additional services such as computer optimization.

    The ticket you have opened on Nov. 24th with our support team (no. XXXXXXX) has been attended to yesterday, Nov 29th, and also transferred to our Malware Removal Specialist team who will be able to guide into checking whether these bad actors have installed any malicious software on your device. Please check your Gmail.com account for the next steps.

    We also recommend changing your card number and checking your bank statement for any other unwanted charges.

    Sincerely,
    The Malwarebytes Support Team

  • Maria G

    Date: 11/03/2022

    I have used Malwarebytes free for quite a while. To be honest, I am not sure if it is really making any difference at all. They typically say 'no threats', even though my computer might be acting wonky and I feel there is something going on. But, that is not the concern at present. Last year, around this time, they offered me a one year subscription at a nice, fair price of around $13/year. I specifically said 'no' to auto renewal, as I don't like auto renewal of anything. And, this particular is especially bad as I am a disabled senior and had a bad year Cardiac wise. Somehow, thankfully, I noticed a hold in my bank account for $48, from **********************. I immediately searched my e-mail box, for any message from Malwarebytes and noticed one that said they put a hold on 10/31/22, for my upcoming renewal date of 11/2/22. Right away, I went to the site and cancelled the subscription and as well I submitted a 'ticket' for refund and resolution of the matter. At the time, I noticed that auto renewal was activated, 'though I know that I did not to do that. I immediately, as well, canceled the auto renewal. Since then I have visited the site several times and each time the auto renewal has been turned back on! All of the above is enough for me to feel this c9ompany deserves a bad review. But, to add to all of that, they are totally unavailable for me to discuss the matter. There phone system has a system for pushing certain numbers to get to where you want to be. But, then, when I got to the right place, 'home customer support', I am told that there is no one available. I have tried calling at all different times of day. As well, no one has responded by e-mail to my complaint, except to say that they have received my 'ticket'. Just now, I submitted another ticket to them. I am left with the need to go to my bank and submit a formal dispute. Something I really don't have the energy for. I am still unwell, but I need every ***** right now. This company fails miserably!

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