Complaints

This profile includes complaints for Intel Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Intel Corporation

  2200 Mission College Blvd. M/S RNB4-145 Santa Clara, CA 95054-1549

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  INTEL Corporation

  1900 Prairie City Rd Folsom, CA 95630-9599

• 

  Intel Corporation

  4100 Sara Rd SE Rio Rancho, NM 87124

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  Intel Corporation

  1160 NW Elliot Ct Bend, OR 97701-5408

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  Intel Corporation

  7411 SW Pine St Portland, OR 97223-8714

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Intel i9-13900K *** for my PC around October of 2022. Starting around the beginning of ********************************************************************************* the computer I had installed the *** ******* was ***orted amoung several tech media sites and released by Intel that the 13th generation of Intel ***s (of which mine was) had a flaw that could occure, resulting in the experiences I was encountering.On 7/24/24 I applied for warranty service on Intel's website stating my issues.Between 7/25/24 and 8/8/24 Intel and I exchanged emails confirming the status of my warranty request and intel verifying it.Between 8/13/24 and 8/15/24 Intel and I worked out the shipping for the *** after confirming it was defective.On 8/17/24 I dropped the *** of with *** using the p***aid label provided by Intel.On 8/21/24 The *** arrived at Intel, and was confirmed by Intel On 8/27/24 Intel stated they were out of stock of ***lacment ***s and offered a free upgrade to an i9-14900K *** in 4 to 5 weeks, or a refund. I chose to wait for a ***lacement *** with my ***ly the same day.On 9/1/24 Intel emailed saying they now had stock of the *** and verified I wanted to proceed with the ***lacment, to which I ***lied the same day that I Did On 9/2/24 Intel asked again what type of warranty ***lacement I wanted, similar to and old email they sent. I ***lied confused as I assumed my ***lacement would soon be sent. On 9/3/24 Intel closed my ticket, saying erroneously that It had been delivered. On 9/4/24 I called Intel's **************** number and was told by a *** that my ticket had been closed in error, and she opened a new one referecing the old ****** has now been serveral days with no ***onse and I am without a computer for work for a month. I want my promised ***lacment *** from intel. I have attached all my communications and proof within.

  Business Response

  Date: 10/07/2024

  The ** has been contacted and their case has been reviewed, addressed, and resolved.

  Customer Answer

  Date: 10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a warranty request #******** with Intel on 8/24/2024 because my *****k is experiencing the well-known BSOD issue due to Intel's design flaw in the high-end 13/14th gen. **** The initial response from Intel customer support is swift and communications are made between 8/24 and 8/26. However, when I pointed out it's unfair for Intel to require customers to pay an additional $25 for the cross-shipping warranty option on the Intel-originated issue and asked "By any chance you can waive the $25", the customer support went missing. Despite my attempt to follow up on 8/30, no communication has been made by Intel for 5 business days from 8/26 to 8/31. Later on 9/1, the customer support agent informed me that my $25 request was pending approval. Also, Intel is out of stock of *****k and is willing to free upgrade to *****k, which is also not available at the time. In this case, they offered a refund as an option. Naturally, I have questions on whether it's a full refund or a pro-rated refund. The customer support representative went missing for another 5 days from 9/2 to 9/6. After a long wait, I finally received a reply regarding my question about the refund today 9/6, but the waiver request is still awaiting approval. This has proven to me that Intel only has a minimum intention of supporting customers in the exchange process and deliberately delaying the support process.

  Business Response

  Date: 07/16/2025

  An exchange was provided to the RP and this matter was closed.

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The issue was resolved after an unreasonable long wait period.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: March 11, 2024. Amount paid: $608.44. I originally opened a ticket with Intel customer support in June of 2024. I was provided a band-aid to a known issue on an Intel processor: I9 *****KF. This was my third CPU, all I9 *****FK, since January at the beginning of this year. Every time, there was the same issue with the **** instability, crashes of programs, crashes of the entire computer, failure to install updates, and failure to install the Windows operating system. As of July 20th, 2024, I began having issues again. I phoned Intel customer support again in hopes of attaining assistance with this issue. After waiting on hold for 50 minutes the first time, the phone disconnected, and as I attempted to call back, I was met with an automated voice telling me the call center was closed. The next day, I called back and was on hold for 2 hours, 8 minutes, and 27 seconds. I then spoke to a representative about the issue for 8 minutes and 43 seconds. The representative acknowledged this is an issue and that the technical team will have to get involved and "Okay" that this issue is happening before an RMA process begins. I was informed that it would take an additional ***** hours for them to get in contact with me. I agreed to this but expressed my hope for expediting the issue as it is a known error, and I utilize this device for work. I then waited an entire week without hearing back from Intel customer support. As of writing, I am on hold again for 1 hour, 20 minutes, and 50 seconds. The Intel customer support team has not given the promised service, and a resolution has still not been reached. I would like to reiterate that this is a known issue by the Intel Corporation, not just with my processor but also with a large number of other processors.

  Business Response

  Date: 07/16/2025

  We attempted to work with the RP on a resolution but the RP became unresponsive so the case was closed. However, if the RP contacts Intel again, we would be happy to work with them on a resolution.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a CPU from Intel through my friend's employee purchase program, which comes with a 1 year warranty. This particular CPU has actually been having such constant issues that the manufacturer (Intel) has acknowledged the issue, offering an RMA (essentially warranty claim), and has been replacing user hardware as well as pushing software microcode fixes. They have been intentionally avoiding my warranty requests, ghosting me entirely and not responding to my ticket for weeks now. It was initially slow correspondence (days to near weeks between each response, delayed and broken communication) but still existent, and now they have delayed it far longer and have been ignoring my ticket. I have been replying to my service ticket daily to bump it for a response at this point and still have heard nothing.I initially requested my warranty claim on July 21st, and it is now the 4th of September with no resolution. I do not feel that they have any plans to resolve my issue before my warranty period is expired.This CPU, the i9 *****K, was purchased by ******* H. *** on my behalf through the Intel EPP program. Attached is the receipt. Also attached is an authorization letter from ******* which was required as part of the warranty claim. Thanks

  Business Response

  Date: 07/16/2025

  This matter was closed in October 2024 with the RP receiving a new processor. 

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a boxed processor in Aug of 2023 and have since had several issues with applications crashing randomly. It turns out that Intel has released defective processors ranging from 13th and 14th Gen ********** have been talking back and forth with Intel for approximately a month and there have been two options presented to me recently:1. Get a refund 2. Get a replacement processor Intel has stated that hey released a fix for the issue causing the degradation, however, there have been several reports/investigations pointing that the fix actually reduces performance which then makes this product not function as advertised. Therefore, I am not getting what I paid for and this isn't a fix as a fix SHOULD NOT affect performance. With that being said, all Intel is doing is replacing degraded processors with newer ones that have the same chance of degrading with no guarantee that it won't. As well as, stating that the issue is fixed by taking away from performance thus consumers not getting what they pay for. I have asked if Intel would be providing compensation for the motherboards as well since motherboards are purchased based on the processor they choose to get and they stated no, that would be the responsibility of the motherboard manufacturer. The motherboard manufacturers did not create these processors which means they should hold no responsibility.I don't think I should be forced to stick with a proven degraded product and that Intel should compensate me for any components that are based around their processors so that I can actually get what I paid for and not be thrown into a cycle of uncertainty. Please assist with finding a appropriate solution.

  Business Response

  Date: 09/04/2024

  The open offer to this Reporting party (RP) on case ******* from **************************** which has not been responded to by the RP since August 29, 2024:
  1. A replacement product which carries an additional two (2) years of warranty which has been publicly communicated. 
  

  2. Or a refund for the processor the RP purchased which was manufactured by Intel.  Additional compensation requested for parts not manufactured by Intel was not authorized. Intels limited warranty does not cover: Accessories, parts, or software added to the Product after the Product or system is shipped from Intel or the integrator or any costs associated with the replacement or repair of the product, including labor, installation, or other costs.  

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22210467
  
  I am rejecting this response because:
  
  There is no guarantee from the business that the *** replacements do not succumb to the same manufacturing defect as the originally purchased. Intel has failed to provide documented information that the manufacturing issues with oxidation or what is causing the degradation will not be present in the new chips they are using as replacements. Also, they are not providing documented information that the fix does not reduce performance thus making this product not what the consumer has paid for. Both of which has been requested by me for us to move forward. 
  At this point, we, as customers, are forced to stay with their product with no guarantee that the issue has been resolved without reduce performance or have a loss of x amount of dollars based on the cost of the motherboard. We have no choice as to which motherboard we can use. We decide what motherboard we use based on the processor we purchase. I feel we are being taken advantage of based on their failure and they are not admitting to the full scale of the issue and establishing trust with the customer  instead they are forcing us to just deal with it or take the loss until the point that the warranty runs out.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/16/2025

  This matter was closed by providing a refund to the RP.

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised to get my faulty *****k CPU replaced with a brand new *****k CPU by one of the customer service manager at ******************** *************** However, they sent me a *****k which they claimed that was wrongly sent. And they instruct me to sent back the wrongly sent unit back to them in order to receive the unit which is promised. My case is been open for almost a month, and they haven't sent me the promised unit since I shipped back that wrongly sent out unit to them two weeks ago. I tried to contact them and see what's going on, but there's no response at all. I tired to email them, no reply, only system warning says that need to ship back my faulty unit within 15 days. I tried to call them, waited for almost 5 hour long and not able to connect to an agent until their service center close. I am really screwed now, I chose to do my RMA with crossshipping, which my credit getting charged first for them to ship a new unit to me and I return my faulty unit to them to get my credit back. That's money is still getting hold by them and they just ignore me for over 2 weeks since the wrongly shipped out unit was sent back and reached its destination. And their email warns me that I need to ship my faulty unit back with that prepaid return label comes with the new unit. I don't need to do now, really frastrated and sad.

  Business Response

  Date: 09/03/2024

  As Of 9/2 the RP has agreed to a replacement product which is in the process of being fulfilled. 

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased intel computer processor and had nothing but problems for a year with it. Finally started seeing headlines about massive failures on the same product so i contacted intel to have it warranty. They said they would refund or ***lace it, however its been dragged out for over a month now, they dont answer the phone, cant talk to a *** or a human being, take a week for a ***ly and ignores all my questions. Spent two hours on hold trying to contact a person to get a quick resolution to this. what a joke. even did the call back option after 2.5 hours and still NOTHING.

  Business Response

  Date: 08/28/2024

  Reporting party(RP) opened their case in late July,  By August 11, the RP had provided the trouble shooting information. The Customer was advised the product was on backorder; RP stated they would wait for the product to be re-stocked.
  
  August 22,  RP advised they could not provide a receipt,stating they had issues with their supplier.  RP asked to purchase an upgraded device which is not an option in warranty replacement.
  
  August 24 RP changes their mind and is asking for a Refund, however, can still not provide a receipt which is required.
  
  August 27, RP advises they intended to file a BBB complaint using rude, offensive, and vulgar language.   
  
  August 28 (today),  Stock is on hand customer advised,  no response.
  
  Once the customer confirms the shipping information a product will be provided as promised.

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Intel Support Team,I am writing to follow up on my ongoing support case (********) concerning my processor's instability. I have already returned the processor, and it has been received, verified, and validated by your team. The last communication I received from Intel Support was an inquiry regarding my preferred method of refund, to which I responded on August 15th. Since then, I have not received any further updates.Could you please provide me with a status update on the refund process? I would appreciate any information you can share regarding the payment timeline.Thank you for your assistance.Best regards, ***************************

  Business Response

  Date: 09/03/2024

  Refund Transaction Date: 08/21/24 as confirmed with the Reporting Party. 

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: June 23, 2023 Amount paid: $568.99 What the business committed: Warranty Nature of the dispute: no reply from support for days Whether or not the business has tried to resolve the problem: no

  Business Response

  Date: 08/14/2024

  The complaint was submitted on to the BBB  on 8/13/2024 by the Reporting Party (RP).  On the 8/14/2024 the RP's case was validated and thier case sent to the warranty department for final dispersion.   

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22137616
  
  I am rejecting this response because: where's your callback from the Cross Shipment that I agreed to? When are you suppose to calling me?
  
  Sincerely,
  
  *****************

  Business Response

  Date: 08/21/2024

  Intel Customer support has been in constant contact with the reporting party (RP).

  Last contact was on 8/19 when the RP advised Intel that they had shipped the product to our depot and was acknowledged by customer support.  As of 8/21 tracking shows that it is in transit and expected to arrive on 8/22. There will be a receiving processing that will take a short amount of time to validate the product and then the customer will be provided their promised refund. 

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an Intel i9 14900-KF *** in December of 2023. I started to have stability issues earlier this year and submitted a case to Intel's Support team on 7/24/20204 (Case #: ********). Support determined that the product I received was a factory defect and was told that I could have the *** replaced. I was then told it would be 4-5 weeks to receive a replacement and I was offered a refund instead. I requested the refund, but Intel Support has stopped responding to my support ticket and this has gone beyond Intel's own stated deadline.

  Business Response

  Date: 08/14/2024

  As of 8/14/2024 After validation of product and Proof of purchase information, the Reporting Party's  (RP)  Case is in its final stages and they are interacting with the warranty specialist for dispersion.