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Business Profile

Computer Services

Intel Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

This profile includes complaints for Intel Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Intel Corporation has 10 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: Dec 5, 2020 Order# ***-9780333-5621047 Item: Arris Surfboard Router SBG7400AC2-RB I bought this item not knowing it was already faulty and the Intel chipset provider has been sued for this already, reference: *************************************************************************************** The modem I bought is already present in that list. For a whole year I kept calling my ISP ********* to fix the problem, they came in multiple times but found nothing in the network faulty. But the router keeps dropping network, and WFH has been unbearable since I bought this. I never doubted the modem knowing the reputation Amazon holds, but here I was surprised Amazon was ready to sell a faulty product, which is known publicly. I bought another router, and have been using that, but I learnt about the existing defects now, and hence filing the complain now. All I'm looking for is give me a refund for lying and deceiving me by selling this defective product to me.

      Business Response

      Date: 02/07/2023

      The reporting partys complaint seems to be in regards to a Arris modem purchased from Amazon. Both Amazon and the Amazon invoice number are clearly referenced as 112-9780333-5621047, purchased on Dec 5, 2020. Intel shows no report from the reporting party, their Email, or phone number as ever reporting any issue to Intel. This product also appears to be warranted by ***** as part of its manufacturer to customer relationship, not by ********************.

      Customer Answer

      Date: 02/07/2023

       
      Complaint: 19338372

      I am rejecting this response because the problem stems from the problematic Intel Puma 6 and 7 chips, which is resulting in the problem fundamentally.

      Sincerely,

      ***** P

      Business Response

      Date: 03/23/2023

      The reporting partys complaint seems to be in regards to a Arris modem purchased from Amazon. Both Amazon and the Amazon invoice number are clearly referenced as 112-9780333-5621047, purchased on Dec 5, 2020. Intel shows no report from the reporting party, their Email, or phone number as ever reporting any issue to Intel. 

      This product also appears to be warranted by ***** as part of its manufacturer to customer relationship, not by ********************.

      Customer Answer

      Date: 04/24/2023

       
      Complaint: 19338372

      I am rejecting this response because: the underlying chips used in the production of Arris modem is the crux of the issue, so while Amazon and Arris are the intermediaries, the problem is with the Intel chip.

      Sincerely,

      ***** P

      Business Response

      Date: 05/03/2023

      Intel reiterates, the reporting partys complaint seems to be in regards to a Arris modem purchased from Amazon. Both Amazon and the Amazon invoice number are clearly referenced as 112-9780333-5621047, purchased on Dec 5, 2020. Intel shows no report from the reporting party, their Email, or phone number as ever reporting any issue to Intel. This product also appears to be warranted by ***** as part of its manufacturer to customer relationship, not by ********************.  The RP should seek satisfaction form the manufacturer of the completed product Arris. 

      Customer Answer

      Date: 05/03/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. They keep repeating the same thing, than actually reading through the post.

      Sincerely,

      ***** P

    • Initial Complaint

      Date:12/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 packages that I am waiting for pick up for from Intel. This has been going on now for over a month. I am on my 6th time of rescheduling, because the driver No shows, or they show up after work hours and shop is closed. I have notes on the account stating this, but drivers DO NOT seem to read instructions.
      Unfortunately, I do not have much time left to get items returns and NOT get my refund back. This is getting ******** redicuIous.

      Business Response

      Date: 03/01/2023

      There is not record of this RP under the name, email or phone provided. Intel reached out to the RP multiple times requesting further information with no response. Intel can not investigate this report without further information from the ***

    Intel Corporation is NOT a BBB Accredited Business.

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