ComplaintsforTom Ferry

• Initial Complaint

  03/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up for the Tom Ferry coaching for $1300 a month and then the next week I found out I was getting divorced and could no longer afford the program with alimony, paying for house , etc and asked if I could please cancel and resume later. They said NO. Its been more than 3 days and youre stuck in the contract. **************** gave me a bunch of excuses that this is when I need to have a coach to make it. Total Nonsense all I could do was go down to their core program for $750 a month ( which I still cant afford now). If they were here to really help agents succeed, why do they lock you in a contract??? And to add fuel to the fire, the amount of coaching and information received is not even close to what was presented and teach you what I learned 20 years ago in real estate. Also, the coaching is pathetic and are always in a hurry to get off the phone. Please help me get out of this situation BBB. ITS MORE IMPORTANT FOR MY SON TO RECEIVE MONTHLY MONEY FROM THE DIVORCE THEN TOM FERRY. I will let this go to collections before this continues. Id hate to since I have perfect credit but my boy comes first. Thank you.

  

  Business response

  04/16/2024

  Dear *****,

  Thank you for sharing your situation and concerns via your Better Business Bureau review. We greatly value your feedback and understand how unexpected life events can deeply affect ones financial obligations and personal circumstances.
  You began your journey with us in the Elite coaching program, where you completed 4 sessions within the first month. Following your notification about your impending divorce and the financial strain it has caused, you chose to move to our more cost-effective Core coaching program and took part in 3 additional sessions. Please note, there remains one coaching session that has not been settled financially.
  I have attempted to reach you via two voicemails to offer further assistance during this challenging period. I encourage you to contact me at ******************************** so that we can discuss how best to support you moving forward.
  Thank you for your attention to this matter, and I look forward to hearing from you soon.
  Best regards,

  *************************

  Director of Client Experience

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They took my money, the coach ghosted me, i complained and they terminated my account.

  

  Business response

  02/15/2024

  Dear ******************,
  
  Thank you for reaching out to us with your concerns, which have been thoroughly reviewed in response to your complaint filed with the Better Business Bureau.
  
  We understand that you enrolled in the Tom Ferry Core Coaching 12-month program and after participating in two coaching sessions, you decided that this program was not the right fit for you. We respect your decision and acknowledge that finding the right coaching program is essential to meet your individual needs and expectations.
  
  Upon your request to cancel your participation in the program, we acted promptly. We are glad to confirm that your request was granted, and you were released from the program as per your wish. It's important to us that our clients feel they have the flexibility and support to make decisions that are best for their personal and professional growth.
  
  Further, we have conducted a detailed review of your interactions with our coaches. Based on our findings, we found no evidence to suggest that our coaches failed to engage with you or "ghosted" you in any manner. We take pride in the professionalism and dedication of our coaching staff, who are committed to providing quality guidance and support.
  
  Additionally, we assure you that no additional charges have been, or will be, applied to your account following your cancellation. We have taken every step to ensure that your financial obligations were concluded with your last payment, which covered your initial two coaching sessions.
  
  Please feel free to reach out to us directly if you have any further questions or concerns. We are committed to ensuring a satisfactory resolution for all matters brought to our attention.
  
  Warm regards,

  *************************
  Director of Client Experience
  Ferry International

• Initial Complaint

  10/03/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In 2022, I started coaching with Tom Ferry after a call from a sales representative in Aug. Initially, I informed them of my financial **************** inability to start until Nov. However, within 2 weeks, I was assigned a coach & told that not starting immediately ,may result in losing this coach which concerned me. Worried about ending up with an unsuitable coach, I decided to start right away.I believed the coaching contract would become monthly after the initial 12 months, per the initial sales call. In mid-August23, I signed a contract renewal, assuming it maintained month-to-month flexibility.Unfortunately, my business's sales dropped 50% from the previous year, causing significant financial stress. I was charged for coaching twice in the same month, explained as 2nd payment is the new contract renewal.I conveyed my financial ************************ to commit to another yearly contract. They mentioned a client care rep would contact me, but I received no call.Upon my follow-up, I was informed that nothing could be done. I reiterated that initially a month-to-month arrangement was told, but later, I discovered that sales rep had left the company. I inquired about switching to a month-to-month plan, and they agreed to send a modified contract & promised to confirm over the phone.However, I received neither the call nor the modified contract. When I called the next day, I was told that a switch to a monthly plan was not possible after consulting their supervisor. Frustration and stress mounted due to my financial situation. I requested to speak with the supervisor, but I was informed the supervisor was on vacation. I then asked to speak with their backup, but my request was denied, citing prior consultation with relevant parties.Due to my ongoing financial strain & the recent contract renewal, I urgently seek to cancel the new contract. Despite repeated requests, this issue remains *********** *** implore a swift resolution to prevent further financial burden.

  

  Business response

  10/03/2023

  ***************,

  I am glad we spoke today.  As discussed we have addressed your concerns without further obligation.

  We wish you all the best,

  *************************

  Client Success Senior Manager

  Customer response

  10/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Trying to cancel my contract. First, I thought it was monthly not a year long contract. I tried to cancel and the agent told me it cant be canceled, was then threatened with it going to collections and damaging my credit. They give you an iPad to sign the contract quickly with no time to review. The month to month payment is deceiving. I liked my coach but as soon as I joined he took a two week vacation then another week off an event. To me this is breach of contract when paying this amount of money. I was to cancel and be refunded for the last month of services I havent taken.

  

  Business response

  09/27/2023

  Hello ****,

  I want to assure you, we conducted a thorough review of your coaching program, timeline and experience.  You mention that you were unaware of your contract being a 12 month commitment, however you signed the terms and conditions which state this fact, your sales consultant explained that this was a 12 month commitment and a first impressions customer service representative reviewed those terms with you on a one on one zoom call. The other point you made was lack of funds and needing to cancel prematurely-   It is difficult to be a new realtor in a new city and it does take time to reestablish yourself.  Unfortunately you were only able to complete 3 months of coaching due to your financial situation.  I would love to chat further with you to see if we can address your concerns.  I look forward to working with you!

  all the best,

  *************************

  Senior Manager Client Services

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started with Tom Ferry in September of 2022- my whole intention was to coach for a year since I was a new realtor and gain some knowledge about the industry, as well as be guided by someone who knows real estate. My coach was great. I have 0 complaints with her. The problem is I paid $7,500 for Elite. I was told from the VERY beginning that if I ever wanted to downgrade to core I could at any time. So after my 6 months with Elite, I decided for my last 6 months I will drop down to core so I paid $3,000. No problem. Once my full year was coming up I talked to the exact same person I talked to in the beginning and told him I will not be renewing - he said no problem! Fast forward to a few weeks ago Ive been told I apparently signed into another yearly contract that nobody mentioned to me. They were VERY misleading. How does it make sense if I entered into a 1 year contract with elite and then went down to core that I have been added a whole new year on my contract? They completely slipped that one by me. I've already paid for my elite AND core so why should I be forced to pay for something I don't want! it's wrong. I've already spent 10K. Also got an email saying that I would be getting a phone call to off-board, so seemed like everything was fine until it wasnt.

  

  Business response

  08/29/2023

  Dear ******,

  Thank you for being a part of Tom Ferry coaching. I researched your concern.  What I found was a confirmation of the terms of the downgrade to a new program and your acceptance. I am sorry if you didnt completely understand.  We did allow you to leave the program prematurely as a courtesy.  I see that you received all the calls you paid for.  I am glad you enjoyed your coaching experience.  If you would like to discuss further, please reach out to me at ********************************

  all the best,

  *************************

  Senior CS Manager

• Initial Complaint

  06/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I want to be released from my Tom Ferry coaching contract because I have not had any increase in my production what so ever like I was promised by the Tom Ferry Coaching sales rep. I joined TFC in October 2022 on Elite. It took a few weeks before I was partnered with a coach for a welcome call. *********************, she was very nice but wasnt a great fit. I ended up moving down to core ($1,299/month versus $749/month) around October 2 because the meeting every week was too much time commitment for me and was taking a wrench at at bank account. After meeting with ***** 1-2 times I decided to switch coaches around October 10th. I got matched with *********************** and he has been my coach since. I did my regular bi-weekly meetings with him and followed the plan set it place. I spent a large amount of our time formulating a business plan, which I had never done before. Ajay was very patient and helped me through but sometimes that was all we did in our 30 min sessions. I reached out 2 months ago to request cancellation and they refused to allow this. I was offered a membership freeze for a month so I took it . After another month passed, my financial situation drastically changed and I had a family situation that I was tied up in handling. I reached out to corporate to see what my options were.I spoke with *********. She continuously told me that she could not allow me to cancel since they are an accountability company. I understood that, but I also understand that peoples economic situations change and they were putting me in a very bad position financially. ********* was very passive, aggressive and not understanding of my situation. Honestly, I dont even want to speak with her anymore. Im not looking for a refund just to simply have my account completely canceled and for them to leave me alone. *** already spent a total of $6,641.5 on my coaching and am not happy with the result. I would like my account to be cancelled and to be left alone by this company.

  

  Business response

  06/22/2023

  Hello *****,

  I appreciate you letting us know of your upset and concern.  I am happy to learn that you worked with our ***************** Team who was able to assist you and offer a positive outcome.

  We wish you all the best and if there is anything further we can do for you, please don't hesitate to reach out to me.

  Best,

  ************************; - Senior Manager

   

  Customer response

  06/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  03/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hello, I am submitting a complaint through the better business bureau because I have seen the complaints from other customers and am afraid I will be in the same situation. I want to be released from my Tom Ferry coaching contract because i have not had any increase in my production what so ever like I was promised by the Tom Ferry Coaching sales rep. I have not had a single closing since being under the program for the pass almost 5 months. I received my first coach (***************************) and only got through the introduction call. When I went to my second call my coach didn't show up. I contacted her and she let me know that she had left the coaching program. I received absolutely no notice in email, text, call nor voicemail from TF of this. I then had to restart the process of getting a new coach. I got my new coach maybe 2 weeks later. (*******************************) Which I would like to say is a great person. But, she is in an entirely different market than I. I am located in ******* and she was an agent and is located in ********. Complete different market and different real estate laws. I believe she is a brand new coach because her first post on social media, Tom Ferry and coaching related, is in November, the same time I received her as a coach. No prior coaching post on social media. Also, most times I ask her a question to better my business she directed me to the Tom Ferry ******** page, and I get no response. There is very rarely anyone available for cold calling practice. A lot of the videos and Pdfs on illum have the same information as TF ******* channel and are on ****** for free. I don't believe what I am paying is worth it and I am not getting what I was promised. It will not be worth it to start all over with a new coach. TF claims to care about family. I can no longer afford this on top of bills and it wouldnt make sense to get a job to pay for this when it is not helping. I would also be losing time for business. I emailed TF support and hopefully am released.

  

  Business response

  03/30/2023

  Dear ********, 

   

   

  Dear ********,

  I want to respond to your concerns comprehensively.  I am sorry you did not  continue with your Coaching program, completing only 3 months of a 12-month program. Your first coach had an emergency and needed to step down from coaching.   During my research I see that we did call and email you the same day we were alerted that she needed to step down-    After a discussion you were placed with a coach within the week and your call with that coach was a few days later.  We also gave you an additional coaching call and adjusted your billing. You took 6 coaching calls in total.

  You emailed  TF customer service today, 3/30/2023 regarding your desire to be released from the coaching program  was considered and you account was closed without further obligation. 

  As a new real estate agent, it can be frustrating at the beginning to learn the many strategies you need to implement and the time it takes to close a real estate transaction.  We all want immediate results.  Typically, it takes 90 days for a real estate transaction to close.  Our coaching program is designed to build your skill set and build your pillars so you can have a sustainable, reliable and consistent business. The coaching program you chose gives you 24 coaching calls in a 12 month time frame.  It is built as a 12 month program- so you can learn and adopt these skills and behaviors, implement and build upon them week by week.   The program is not a magic pill and does require work and time.  We truly hope that the short time you were in the program, you learned some skills, organization and time blocking so you can reach your professional goals.     

  Please call me if you have any questions.

  Best,

  *************************

  Senior Manager Client Services

  Tom Ferry Int.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had several coaching sessions and didn't think the coach I had was a good fit. I reached out to someone (*****) and said I wanted a new coach because I was not happy with my current coach. I then told my coach that I had asked for someone new. As I was trying to explain, he started to laugh at me. He then said "You aren't, exactly, my customer type". I ended the video call after 3 minutes.That was on 12/20/22. on the 21st, ***** said he would look into this and get back to me. Today is Jan 3rd. It's been three weeks and I am still waiting for someone to contact me. I reached out with a call and left a VM. The company also charged me another $1,216 on December 30th.The whole experience has now left a bad taste in my mouth. I didn't think I was getting what I paid for, asked for a new coach, was laughed at, and now, ignored while my credit card is charged again. Initially, I never asked to be let out of my contract. I just wanted a new coach. Now, I have a negative view of the company regarding how I have been treated (completely unprofessional). Because of the above, I want a refund for my last session, the last credit card charge, and to be released from the contract. I left a message with ***** stating this and have received no response. I have a supporting video, but the file is too large to upload. The photos I have uploaded show the Amex charge, my text communication as well as the Tom Ferry calendar for coaching shows the last session was 12/20, though I am charged $1216 on 12/30. No other session was ever booked for me. You will see (Tuesdays at 11:00 am) that all boxes are empty and do not contain my name.

• Initial Complaint

  11/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I read the rest of the complaints and I feel like I am at the same boat. I had to cancel the coaching calls as I haven't seen any increase in production from them. I have submitted the request which took them 2 weeks to process. I have asked to return the money that I have paid ($749) for the unused coaching calls and they just wouldn't do it! They are not providing the service but they are charging the realtors for it! They kept saying that because I terminated early I have to pay their termination fees for the remainder of the contract. I originally signed up for elite coaching program, stayed for 4 months and downgraded to core to try and give them a shot. When I did the downgrade I specifically asked BEFORE SIGNING THE CONTRACT if it would restart for the whole year as I already had doubts that I would be able to afford this within seeing any results. Well unfortunately they gave me a completely incorrect information. And they do from the very beginning. I think that customer service or lack of is a huge problem at this company and I will not ever want to do business with someone like this. Nor I think any of my colleagues or friends in the industry.

  

  Business response

  11/07/2022

  Hi ****,

  We are sorry you are experiencing some personal challenges and were unable to continue with your annual coaching program.  Although we downgraded your coaching program to Core coaching, which is our entry level coaching program, you were unable to continue with your coach.

  We have done a full review of your  coaching program are able to ***** your request.

  We wish you all the best.  If you have further questions, please feel free to reach out to me at ************.

  Best,

  *************************

  Quality Assurance Senior Manager

  Customer response

  11/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Yana ***********
  
   
  

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for Tom Ferry coaching on February 1st of 2022. After having the sales team give me guaranteed results and over promise and under delivered. Unfortunately, after five months at $749 for two 30 minute sessions a month. I canceled the second week in May and I am still being charged after not even using the sessions that were already paid for. I have received 0 benefit from this program. I do believe my coach has good intentions and means well. I think he is coaching 100 other people and has no way to control the quality. Also, it seems he has more experience in the financial lending side of the business not the real estate sales. I am very disappointed with this platform and regret my decision. Honestly i got more value out of watching free you tube videos than spending thousand of dollars on this coaching platform.

  

  Business response

  06/28/2022

  Hi ****,

  I am glad we spoke on 6/27/2022 to help resolve and better understand your experience.   As promised, I reviewed your coaching calls with your coach, reviewed the communication between your coach and see that he provided you with exceptional service including deep knowledge of social media and how to optimize your presence with specifics and resources.  Based on the most recent call that you took with your coach was 6/1/2022 (you did not show up to your scheduled coaching call on 6/15), he gave master level insight, tips and instruction on how to improve your conversion rate.  As you acknowledged in that coaching call he has both deep knowledge of Retail real estate as well as Lending and offered advice/scripting and a direct resource to help you.  I reviewed all of your coaching sessions: each one targeting next steps towards your goals with targeted action steps.   While a 30 minute call twice a month may not be enough time for you, we do have a coaching program that gives you 60 more minutes. I also reviewed your initial Coaching Assessment profile which detailed what you want to accomplish.  Based on my findings I see that this is what the coaching sessions focused on. With that said, a *********** Team member will be reaching out to you to discuss your options and will be committed to coming to a suitable resolution.

  To clarify, your request to cancel your program was sent to your coach by you on 6/15/22.  We received this request on 6/17 from your coach which is the day of your auto payment. 

  If you would like to discuss further and if I can be of more service, please feel free to contact me again.  My goal is to ensure the best product and services and we are committed to making certain we deliver.

  We wish you great success and will be here when you need us.

  Sincerely,

  *************************

  Quality ************************************************ ManagerTell us why here...

  Customer response

  06/28/2022

  Completely disagree with this response! Also, I completely disagree with that my coach has any real life real estate experience. I am not interested in talking to anyone else. I have said everything there is to say. I am not interested in this company services or lack of it.

  

  Business response

  06/28/2022

  Hi ****,

  I am sorry that the outcome of my review was not satisfactory.  Please call me or work with the *********** Team to resolve your request.

  all the best,

  *************************

  Quality Assurance ManagerTell us why here...

  Customer response

  06/28/2022

  There is nothing more to talk about. I have said everything there is to say. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩