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Business Profile

Financial Services

Grid

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 201 total complaints in the last 3 years.
  • 66 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After reviewing my credit I noticed an account in my name that I never had with this company. I'm asking for this account to be removed from my credit immediately and a report has been filed with the ftc.Grid/SYNAPSE Acct # *******

    Business Response

    Date: 05/14/2024

    Hi ********,

    We've reached out to your email address on file to explain more details, please feel free to reply us there directly. Thank you. 

    Customer Answer

    Date: 05/20/2024

     
    Complaint: 21711190

    I am rejecting this response because: the company agreed to update the late payments to current prior to me paying the $25 fee as requested. Now that I have paid th fee they are not willing to provide the suggested changes that they caused to affect my credit.

    Sincerely,

    *******************************

    Business Response

    Date: 05/21/2024

    Hi Keywanna,

    Your request has been processed, please see our reply to your ticket for more details. Thank you for your patience! 

     

  • Initial Complaint

    Date:05/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Due to a break up between synapse and evolve bank (the partners of grid) my account and money has been frozen and inaccessible for over 48 hours. I have my life savings in this account as I use this account as a main option. Everything was fine until now, I cant eat, get gas or get to work. Now I risk getting fired all because of whatever these guys have going on. I am literally about to lose my job due to this horrible situation

    Business Response

    Date: 05/15/2024

    Hi Delveonte,

    Please see our response to your ticket for more details. Thank you so much for your understanding and patience! 

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grid card is not functioning, all of my money is trapped in the account, I cant access it or take any out at ATM. Support isnt picking up the phone or responding to online chat inquiries. This is extremely distressing and this company is not providing any support what so ever. They wont even respond at this point except bizarre pointless prewritten answers that dont address the issue. I will be complaining to CA ************************ as well. This company is not conducting business in a reputable way and now has users unable to access their own money and wont respond to inquiries.

    Business Response

    Date: 05/14/2024

    Hi *******,

    Please see our response in the ticket for more details. Your patience and understanding is greatly appreciated! 

     

    Customer Answer

    Date: 05/14/2024

     
    Complaint: 21705910

    I am rejecting this response because: they have not addressed any solution to how I will be able to access my funds, your company is operating with poor practices - that is not my problem, your company  has funds that dont belong to you and youre doing nothing to assist your customers 

    Sincerely,

    ***********************

    Business Response

    Date: 05/15/2024

    Due to issues with our credit services provider, ************************************* our banking partner *********** and Trust has frozen all activity that it believes may be related to ************************************* including but not limited to any debit or credit cards issued by Evolve.

    Because your Grid Card was issued by Evolve, this will impact transfers into and out of your Grid Card account as well as transactions made via the Grid Card. As a result, Grid Card transactions and transfers are currently disrupted.

    We're in constant contact with *********** and Trust as well as ************************************ in an attempt to resolve these issues and will give you an update when the matter is resolved.

    If you have any questions regarding ************************************* you can contact them at ****************** or

    ************************************
    ********************************************************************************************************************************
    **************

    We sincerely apologize for the inconvenience.

  • Initial Complaint

    Date:05/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My grid card stopped working on May 11 2024. I got a message saying that it something wrong with synapse then I get another message saying they froze my card because I couldnt make a payment for one month on my bill due to being out of work. They have locked all my money to where I have to pay my rent or I will be on the street. I made a ***** payment and still dont have access to money. This is really unacceptable!

    Business Response

    Date: 05/20/2024

    Hi ********,

    All Grid Card transactions are disrupted. We completely understand your frustration and the urgency of this matter. We are working around the clock with our service provider ************************************ and our banking partner *********** and Trust to get transactions processed for all impacted users.

    In an attempt to resolve these issues, *********** and Trust and ************************************ are scheduling ongoing resolution meetings. We will give you an update once we know more.

    If you have any questions in the meantime, please feel free to reach out to ************************************ directly at ****************** or

    ************************************
    **************************************************************************************************************
    **************

    We sincerely apologize for the inconvenience.

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used Grid several times without any issues in regards to receiving a cash advance. I requested an advance last Friday, paid the $2.99 express fee to receive it in 8 hours. I waited the weekend and assumed that it would come in on Monday. It didn't. So I reached out to Grid and was told there was nothing that they could do, that the money will be received in the upcoming days. I go and log into my bank account this morning, still no funds. I go and look under my Grid profile and it says the advance has been delivered, in which it has not. I have attached evidence to my case that I didn't receive the funds. I have now reached out to the ** team again today, with no response. They will not communicate back with me. They take 24+ hours to respond in the chat, with little to no help. I do NOT want this advance. I want to cancel it. It is saying they will charge my bank account on may 22, BUT I DIDN'T GET ANYTHING!! I am no longer interested in keeping this service!!!! PLEASE DELETE ME NOW!!!!!

    Business Response

    Date: 05/09/2024

    Hi ********,

    We've addressed your concerns in the ticket you sent to our Support team earlier. Thank you for your patience and understanding again! 

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got the $50 cash advance and paid the extra 2.99 but I still havent received my money even though it says its been delivered. Im really depending on this money so the fact that I paid extra for it and then it doesnt come when it says its going to come is frustrating. I waited the 8 hours it said it would take and more and still nothing.

    Business Response

    Date: 05/08/2024

    Hi *******,

    Please see our reply to your ticket. Thank you for your understanding and patience! 

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used this app only 2 times now, the first time I had no issue with receiving my advance in a reasonable time. However, the second time I confirmed an advance and selected the expedited payment, I was told under the app information that it would take at most 8 hours to process through. It has now been almost a full day without receiving the advance that I payed extra for to receive on time. This was on a Monday and not the weekend keep in mind so it shouldnt have to take longer.

    Business Response

    Date: 05/09/2024

    Hi ******,

    Please see our reply to your ticket for more details. Thank you so much for your patience and understanding! 

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep charging me and i told them to cancel my subscription it says in the app free membership but yall keep charging me for income protection i dont want protection nobody has contacted me i have wrote to them in the chat multiple times to cancel the income protection

    Business Response

    Date: 05/06/2024

    Hi *****,

    Thanks for reaching out! Please see our detailed response in the support ticket. Have a great one!

     

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I close my account and they still try to charge my account I have told them about this issue I have shown proof and all they said was your account has been not good service would not recommend anyone to use this app

    Business Response

    Date: 05/06/2024

    Hi Asia,

    Based on your email address provided, there is no paid services on your Grid account. Could you please provide us with other email addresses you signed up for Grid for us to locate the right account for further investigation? Thank you for your cooperation in advance. 

  • Initial Complaint

    Date:05/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please be advised I have submitted recommendation of ACH requests to your company at this time via email and mail as well on 05/03/2024

    Business Response

    Date: 05/06/2024

    Hi ****,

    Please see our reply to your ticket for more details. Thank you for your patience and understanding! 

Grid is NOT a BBB Accredited Business.

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