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Business Profile

Computer Software Developers

Pheon Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company's products are not as described. I attempted to cancel my subscription the day of purchase and assumed I did so. One month later I was charged again after finding out that I did not successfully fill out their cancellation form correctly. This form was intentionally designed to make it more challenging to cancel and is clearly intended to charge people an additional month.The company has refused my refund despite not having utilized the product in over a month

    Business Response

    Date: 07/23/2025

    Were sorry to hear the customer had a frustrating experience, and we appreciate the opportunity to clarify the situation.

    When the customer initially reached out requesting cancellation, we promptly responded with a direct link to complete the cancellation process (see the whole correspondence attached). This is our standard and secure method to ensure users can manage their subscriptions properly. However, based on our records, the cancellation process was not completed via that link but was done only on July 20 (see attached), which is why a renewal charge was processed.

    Wed also like to clarify that we do not issue refunds based solely on dissatisfaction with the product (see the refund policy attached), as outlined in our terms of service, which are agreed to at the time of purchase. The product was delivered and available for use during the subscription period.

    That said, no further charges will be taken, as the subscription has now been canceled.

    We strive to make our process clear and accessible, and we thank the customer for their feedback.

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had paid 6.99 for a trial of their app. After a day I canceled my subscription because I wasn't planning on using the app as I thought I would. Yesterday, March, 24th they charged me ***** for a subscription that I no longer had. When I requested a refund they told me the account was still was canceled but charged me anyway and proceeded to tell me I can use the app until the 10th of April, which i'm never going to use.

    Business Response

    Date: 03/26/2025

    Dear Customer and ******************** team,

    Thank you for reaching out and sharing your concerns! 

    Wed like to clarify that the customer joined our app on March 3 for a weekly intro subscription, which is set to auto-renew unless canceled before the renewal date (see attached). The subscription can be canceled by contacting us and we haven't received any cancellation requests from them before March 24, when the last charge had been already applied. Since the subscription was not canceled in time and it got canceled by our team on March 25 (see attached), the second charge had been applied per our terms of service.

    As stated in our Refund policy, we typically do not issue refunds for auto-renewed purchases (see attached). However, we highly value our customers and their experience with our service. As a courtesy, we have already processed a refund for this charge (see attached).

    We hope this resolves the matter, and we kindly request that this case be closed. If you have any further questions, please feel free to reach out to our support team.

    Best regards,
    Dialogue team

    Customer Answer

    Date: 03/26/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ******

Pheon Inc. is NOT a BBB Accredited Business.

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