Complaints

This profile includes complaints for Uplift Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Uplift Property Management

  1134 D St Ramona, CA 92065

  
• 

  Uplift Property Management

  10620 Treena St #230 San Diego, CA 92131

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the property manager came on in August 2024, she has harassed us. We never had problems throughout my tenancy of 6+ years. I am grandfathered into my unit, so I have belief that reasons behind this behavior/misconduct is from the desire to use *************** blame me for damages, insurance covers all the repairs/remodel, and raise the rent an exorbitant amount. (A new tenant could pay rent at $800 more per month than what I am paying).She took away laundry access. She lied about issuing a laundry key several times. My emergency room summary advised to wash everything to reduce infectious spread. She refused to a laundry key. She entered the unit without authority/notice. Wednesday, April 09, 2025 for the on-site maintenance safety inspection, she pushed through my fianc after it was explicitly clear that she was not to. Thursday, May 01, 2025, the furnace pilot light was lit again, after we took video two nights before because it was not lit. She is the only person with keys, except myself and my fianc. Thursday, May 01, 2025, an SDG&E technician was to come by for the furnace between 8AM and 12PM. We called to find out about this appointment. We received no 24-hour notice of entry communication regarding this. ******** had no intention of communicating a vendor (and her as well) were going to the unit without notice. I am still signed on the lease as tenant. Ergo, in the state of **********, the tenant must have reasonable notice of entry into the unit. (Civil Code 1954). They offered to buy us out so wed leave. Friday, April 18, 2025, there was another 24-hour notice on the door scheduled for Thursday, April 17, 2025. The only email communication ( stated explicitly in my lease how all communications are delivered unless legally mandated otherwise), was for Friday, April 18, 2025. I know she has lied to us and to OUR INSURANCE ADJUSTER. I have all contradicting evidence, communications, photos, etc, regarding this matter.

  

  Business Response

  Date: 05/06/2025

  We appreciate the opportunity to respond to the concerns raised by ******** **** regarding their tenancy at ******************************************************************************************

  We take all tenant concerns seriously and strive to ensure all interactions and property management practices are compliant with California law and respectful of residents' rights. We would like to clarify several key points referenced in the complaint:

  1. Maintenance and Entry Notices:
     All entries into the unit were made in response to maintenance issues that were either reported directly by the tenant or were necessary for the health and safety of the property and its occupants. In accordance with California Civil Code 1954, notices of entry were posted directly on the units door no less than 24 hours prior to any scheduled non-emergency maintenance. In the case of utility appointments, access was coordinated based on tenant-submitted maintenance requests and required vendor scheduling.

  2. Laundry Room Access:
     Access to the shared laundry facility has not been revoked without cause. The tenant's original key was reported as lost and our team provided a replacement. The cost for a replacement key is outlined in the lease agreement. At no time was the tenant intentionally denied access to laundry services.

  3. Allegations of Unauthorized Entry:
     We dispute the claim that any staff member, including the property manager, entered the unit unlawfully or acted inappropriately. All entries were either scheduled and noticed properly, or made with the intention of addressing maintenance concerns reported by the tenant. The accusation of physical aggression is taken seriously and is not supported by any evidence or witness testimony.

  4. Intentions Regarding Unit Possession:
     Negotiations regarding a voluntary surrender of the unit (commonly referred to as a cash for keys offer) were initiated only after the tenant became significantly delinquent on rent payments. As of the date of this response, no rent payments have been received since November 2024, and the account remains in arrears. This outreach was intended as an alternative to formal legal proceedings, and not an attempt to harass or displace a tenant unlawfully.

  5. Insurance and Repairs:
     Any repairs made to the unit were completed as a direct result of documented maintenance needs and/or damage reported by the tenant or discovered during inspection. There is no intent to assign fault without cause, nor has there been any effort to manipulate insurance processes. All documentation related to repairs and insurance claims is available upon request.

  We remain committed to treating all tenants with fairness and transparency. If the complainant wishes to resolve these matters collaboratively, we are open to further dialogue and formal mediation as appropriate.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against Uplift Property Management failing to provide temporary housing due to serious habitability issues in our unit. Uplift deemed unit as uninhabitable due to multiple critical issues: faulty gas furnace - plumbing issues. Also, the property manager entered my unit without consent, in violation of my tenant rights at *********************************; Lease Start: Jan. 18, 2019; Lease End: Sept. 1, 2025. Habitability Issues: Gas Furnace: malfunctioning, poses significant risks, leaking gas, inoperable with unsafe health risks. Furnace closet is asbestos firewall, the unit below runs through the closet up through the roof w/ asbestos visibly disturbed by water damage and mold. A serious of clogs in only bathtub/shower, kitchen sink, and dishwasher. Numerous reports made, requests to fix/replace. All issues make property uninhabitable, property management rendered our home uninhabitable in email correspondence with CEO of Uplift. Temporary Housing: Property management had refused to provide temporary housing assistance while issues are resolved. Numerous requests for temporary relocation assistance, property management company emailed communications demanding we relocate to other housing because they rendered the unit uninhabitable. Property management has not taken responsibility for repairs resulting in uninhabitable conditions. Unauthorized Entry: property manager entered unit without consent, which is a violation of privacy/tenant rights. Unauthorized entry occurred Wed, April 09, 2025 around ~2:35pm by property manager. Documented communication w/ property mgnt, emails/phone calls, which show requests for assistance and company's lack of response. I am requesting the BBB to intervene so Uplift Property Management takes responsibility for habitability health issues, provides temp housing, and respects my rights as tenant. I am seeking resolution for unauthorized entry issue by property manager.

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity to respond to the formal complaint submitted regarding the above-referenced property managed by Uplift Property Management.
  

  We take all tenant concerns seriously, particularly those related to health, safety, and habitability. After thoroughly reviewing our maintenance records, correspondence, and inspection documentation, we would like to provide the following clarification regarding the issues raised:

  1. Habitability Concerns Furnace, Plumbing, and Asbestos Allegations:
     Our team has conducted multiple on-site inspections of the unit, and we have coordinated with licensed HVAC professionals as well as representatives from the city utility company. At no time have these licensed vendors or inspectors identified any condition within the unit that would render it legally uninhabitable as defined by California Civil Code ******. The gas furnace has been inspected and deemed safe and operational by both third-party technicians and the utility company. No official report or testing has indicated exposure or release of hazardous materials. Regarding the plumbing concerns, including the clogged fixtures, work orders have been addressed and serviced. Routine drain clogs, while inconvenient, do not rise to the level of rendering a unit uninhabitable under the law.

  2. Temporary Relocation / Housing Assistance:
     While we understand the frustration these issues may have caused, property management companies are not legally required to provide temporary housing when a tenant must vacate due to maintenance or repair issuesespecially when the unit has not been officially deemed uninhabitable by a certified authority. This is why renters insurance policies typically include loss-of-use coverage, which is designed to assist tenants with temporary housing expenses in the rare cases that relocation becomes necessary. We have communicated this policy clearly in prior correspondence.

  3. Alleged Unauthorized Entry by Property Manager:
     Our records indicate that any entry into the unit by our teamincluding the date referenced on Wednesday, April 9, 2025was conducted only after receiving maintenance requests from the tenant. As required by California Civil Code 1954, a proper notice of entry was posted, and the entry was related to inspections or necessary repairs. At no point has the property manager entered the unit unlawfully or without cause. Allegations of unauthorized entry are taken seriously, and we encourage tenants to report any specific concerns directly to our office so we may investigate further.

  4. Communication and Documentation:
     We have received and responded to the tenant's requests as documented through our system. We regret if any of our responses did not meet expectations, but we have remained committed to addressing maintenance concerns within a reasonable timeframe and in accordance with California landlord-tenant laws.

  At this time, based on inspections by licensed professionals and our property team, the unit has not been found to contain any legally defined habitability violations. While we acknowledge the tenants concerns, our actions have been consistent with both state law and professional standards. We remain open to direct discussion and resolution and encourage continued communication through proper channels.

   

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident from April 2019 to November 2024. During the duration of my lease, Jensen Property Management broke multiple tenant rights. The most severe was no hot water in my kitchen sink for over 32 months during my time there. They were aware as I filled maintenance requests and spoke to the on property manager numerous times. They told me there was nothing they can do. & They continued to charge me full rate for my rental and continuously didnt try to resolve my issue. As a single mother of one, it left me with no options. If I moved out, they stated they would charge me a penalty even though it was their problem. I reached out to their main office and sent multiple emails with not one response. They wouldnt even take my call. I was fearful of retaliation and the safety of my family by breaking the lease or finding other accommodations. I just moved out and feel safe enough to raise my concerns as there are still other units facing the same issue and are being treated so unfairly just like I was. The living conditions are horrid, theres dog f**** all over the property, mold in all the apartments, broken amenities, extreme termite damage which can cause injuries, roaches, loud parties, fighting neighbors, ****** items left by dumpsters, homeless people in and out of the complex all times of the day, and so much more. In addition, this year 2024, they added a hidden fee located at the very bottom of the rental contracts for move in assistance which doesnt benefit any current tenants. This was not shown up front and breaks a law passed by California in the early months of 2024.

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity to respond to the concerns raised regarding the former tenancy at ****************************************************, managed by Jensen Property Management, now Uplift Property Management. 

  We take all tenant complaints seriously and strive to uphold all obligations under California landlord-tenant law. After reviewing our records and internal communications, we would like to clarify the following points:

  1. Hot Water Issue in Kitchen:
     We acknowledge that the tenant submitted maintenance requests regarding inconsistent hot water at the kitchen sink. According to our maintenance logs, service was scheduled and performed on more than one occasion. At no point were staff instructed to dismiss or ignore the issue, and any delay in permanent resolution may have been due to the complex's plumbing infrastructure, which required broader repairs. We apologize if the tenant felt her concerns were not addressed with the urgency expected, and we regret that this resulted in ongoing discomfort.

  2. Communication with Management Office:
     We have no record of emails or voicemails going unanswered for any prolonged period. That said, we recognize that communication can break down, and we are actively working on improving response tracking to ensure all tenant outreach is acknowledged and handled promptly. We also strongly refute any allegation that calls were ignored as a matter of practice.

  3. Fear of Retaliation or Lease Penalty:
     We want to be clear: Jensen Property Management does not and will not retaliate against tenants who raise maintenance concerns or file complaints. At no time was any tenant advised they would be penalized for requesting a repair or pursuing their rights under California Civil Code. We would welcome any documentation the complainant is willing to provide so we can further investigate this claim.

  4. Allegations Regarding Property Conditions:
     The claims regarding widespread health and safety issues including mold, pests, structural damage, and sanitation are extremely serious. We conduct regular inspections, pest control treatments, and exterior cleanings. While tenant behavior (e.g., pet waste and trash disposal) does impact conditions, we strive to maintain a clean and safe property and promptly address verified issues. We have no reports during this tenants occupancy related to mold in the unit, termite-related injuries, or similar hazards as described.

   

  We regret that the tenant left the property feeling dissatisfied and unheard. It is never our intention to make any resident feel unsafe or mistreated. We remain committed to providing fair housing and transparent communication and encourage any past or current tenant to bring concerns directly to our main office

• Initial Complaint

  Date:04/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter, *****************************, signed a one-year lease for property 554 A ******* Avenue in San Diego, CA. on 3/12/24 with Uplift Property Management. Since we are acting as the guarantors, they requested my husband sign as well which he did on 3/13/24. She was told by their employee, ********, the previous day to pick up keys at 8:00 AM on 3/13/24 after dropping off the check. on 3/13/24, after some 15, mostly unanswered, phone calls to ********, a helpful coworker and having a maintenance worker break open the lockbox, she was able to get into the place after 4:00 PM. ******* called SDGE to get electricity and gas connected, only to find out that her side unit A had no separate meter for electricity and gas which ******** assured her verbally that she would take care of before signing the lease and basically expecting her to forget about it and foot the bill for utilities at the entire place.******** calls to ******** remained unanswered, only to be told by *****, ********'s supervisor, after supposedly checking with the *** and landlord, that my daughter will be held responsible to the lease terms even though Uplift Property Management so grossly violated their duty to manage this property. We consider this a breach of contract because they completely ignored her calls and pleas for help with this situation which represents to us a irrevocable loss of trust in this tenant/landlord relationship. I guess the only one who has to abide by the rules is the renter. This has been a truly awful and frustrating experience and now my daughter is stuck at this place because we cannot afford to buy her out of the lease, since they will take their time finding another renter because they already found some poor sucker living there.

  

  Business Response

  Date: 04/12/2024

  I have looked over this and the tenant is not responsible for the entire property gas and electric bill. They will be ratio utility billed so she will get her portion and other will get their portion. As for the keys the lockbox did break and we sent maintenance there same day so she could get the keys still on her move in date. Sorry that this didn't happen at 8am as requested but it is still compliant with the lease agreement. 

   

  As far as we know the tenant is still occupying the unit and no issues have persisted with the actual occupant. If there are other issues please submit them through our maintenance portal and we will address them in timely fashion. 

   

  We will not be releasing any funds not the responsibility of the contract. No material breach has occurred. If the tenant would like to elect to execute an early termination we can work through that process as outlined in the lease.

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False misleading consumer by FAKE address in Address: ********************************************************************, ** ***** ******** reviewing your suggestion D St, ******* ** ************************************ ****************************************, and Mr. ** front desk said no idea about Jensen because they are in ****** !Mold repairs took 3 full week and now leaking after 3 times fixing water leak with UNLAWFUL MEXICAN as My ************ Handyman shady because they covered camera and discounected inter net to check my personal ithems and lost my gold.

  

  Business Response

  Date: 10/17/2023

  ************************** has multiple locations across San Diego County. We have an office space on ***************, an Office on D street and multiple apartment offices across the county.

  Vendors have confirmed that there was a leak and damage cause by ******. The entire remediation process has been completed. The extensive property damage required multiple weeks of work. ****** denied vendors access multiple times and has made baseless claims against Uplift and other vendors. 

  At Uplift, we do not tolerate racist comments as the one mentioned above by ******. Every vendor we use is licensed and insured in the *******************. ************ Handyman included. It is also important to note that ************ Handy Man is not **************************.